ServiceNow SAM Developer

RESPONSIBILITIES

• Working in close coordination with architects and business stakeholders, you will build, configure, and deploy the automated workflows, custom applications, and system integrations that replace legacy, siloed processes. Your ability to write clean code, establish modern API integrations, and leverage ServiceNow out-of-the-box capabilities is vital to delivering secure, efficient, and user-centric solutions that directly support DAF mission readiness and day-to-day operations. The Challenge:SAM and ITAM Module Engineering.
• Applies a systematic, disciplined, quantified engineering approach to the development, operation, and maintenance of software. Analyzes functional business applications and design specifications for functional activities.
• Develops block diagrams and logic flow charts.
• Translates detailed design into computer software. Tests, debugs, and refines the computer software to produce the required product.
• Prepares required documentation, including both program-level and user-level documentation.
• Enhances software to reduce operating time or improve efficiency.
• May provide technical direction/feedback to programmers to ensure program deadlines are met.
• Module Configuration: Build, configure, and maintain ServiceNow SAM Pro, SaaS Management, and related HAM Pro integrations.
• License and Compliance Operations: Implement and maintain software entitlement models, license metrics, normalization rules, and automated reconciliation engines.
• Lifecycle Automation: Design end-to-end asset lifecycle automations (e.g., software request, allocation, harvesting/reclamation, renewal, and retirement) using Flow Designer, Workflow Editor, and Scoped Applications.
• Platform Development and Customization/Full-Lifecycle Development: Design, code, debug, test, document, and deploy scalable solutions across the ServiceNow platform.
• Core Scripting and Logic: Implement clean, maintainable logic using Script Includes, Business Rules, Client Scripts, UI Actions, UI Policies, and Service Portal widgets following strict enterprise coding standards.
• Data Architecture: Optimize ServiceNow data models, CMDB relationships, and asset table schemas for performance and integrity.
• Integrations, Data Management and Reporting, and Data Ingestion and Mapping: Execute data imports, transform maps, and scheduled jobs to synchronize third-party discovery data, vendor portals, and procurement systems.
• Analytics and Visibility: Build and maintain actionable SAM dashboards, executive compliance reports, custom database views, and automated audit reports.
• Release, Maintenance and Governance, Deployment, and Change Management: Prepare technical design specifications and migrate update sets/scoped applications across sub-production and production instances.
• Upgrades and Testing: Lead unit testing, resolve defects, support platform upgrades, patching, and automated test framework (ATF) validations.
• Emerging Platform Capabilities: Explore and integrate ServiceNow AI innovations (e.g., Now Assist and AI agents) to optimize asset operations and user self-service.
• Stakeholder Collaboration, Enablement, and Requirements Translation: Partner closely with IT Asset Managers, Procurement, and ITIL process owners to translate business licensing rules into technical platform specifications.
• Knowledge Transfer: Author technical architecture documents, administrative runbooks, and user-facing knowledge bases; mentor and onboard fellow team members.

REQUIRED QUALIFICATIONS

• Active DoD Secret clearance.
• A bachelor’s degree in computer science/systems, information systems/technology, engineering/engineering technology, software engineering/programming, management, natural sciences, social sciences, mathematics, or business/finance. Education and experience requirements may be substituted with:
  • 1. A master’s degree (in subjects described above) and four years general experience of which at least three years must be specialized experience.
  • 2. No degree and ten years of general experience of which at least eight years must be specialized experience.
• Minimum of six years’ experience, of which at least four years must be specialized. Specialized experience includes experience as an applications programmer on data base management systems, knowledge of computer equipment, and ability to develop complex software to satisfy design objectives.
• At least 4 years of ServiceNow development and scripting experience (JavaScript, Glide APIs, HTML, XML), with deep proficiency in Flow Designer, IntegrationHub, and API integrations.
• Active ServiceNow Certified System Administrator (CSA) certification.
• Active CompTIA Security+ certification.
• Demonstrated ability to work independently or under only general direction.

We are seeking an experienced ServiceNow SAM Developer to join our Strategic Operations Project Team that is chartered to transition AFDW ITSM BMC Helix to ServiceNow.As a ServiceNow Developer, you will be the hands-on engineering force behind the IT Service Management (ITSM) modernization efforts for the Air Force District of Washington (AFDW) and the Department of the Air Force (DAF). 

TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

Visit us at www.TekSynap.com. 

Apply now to explore jobs with us!  

The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation.

By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status.  If at any time you would like to opt out of text messaging, respond "STOP".

As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration.  

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Location: Joint Base Andrews, MD 
• Type of environment: Varies
• Noise level: Medium
• Work schedule: Schedule is day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs.
• Amount of Travel: less than 10%

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to grip, handle, or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds.

The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORK AUTHORIZATION/SECURITY CLEARANCE

• US Citizen
• Active Secret clearance

WAGE INFORMATION

Target salary range: $100,000.00 - $120,000.00.  The salary range displayed is an estimate only and is not a guarantee of compensation or salary, and will be determined on several factors regarding the individual’s particular combination of education, knowledge, skills, competencies and experience, as well as contract parameters and organizational requirements.  The displayed salary is one component of the total compensation package for employees. 

OTHER INFORMATION

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment.

Many positions require specific certifications and/or the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. Applicants who accept an offer of employment may be subject to investigations performed by TekSynap and/or the Government to verify the candidate meets the required qualifications and other eligibility requirements. 

EQUAL EMPLOYMENT OPPORTUNITY

In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.

TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact [email protected] for assistance.