Job Description:
We are looking for a ServiceNow QA Engineer with ~4–6 years of relevant experience to validate, test, and ensure high-quality delivery of solutions on the ServiceNow platform for SmartApps.
In this role, you will ensure the quality and reliability of ServiceNow implementations by developing and executing automated test cases, performing regression testing, and supporting major platform upgrades. This position is ideal for candidates with strong ServiceNow knowledge and a passion for automation and continuous improvement.
Responsibilities
- Test development work completed in a ServiceNow instance.
- Contribute to and develop test cases for the ServiceNow Automated Test Framework (ATF) (preferred).
- Experience on Selenium Automation Testing tool.
- Perform regression testing to support major upgrades and releases.
- Collaborate with developers and business analysts to ensure test coverage and quality standards.
- Document test results and provide feedback for defect resolution.
Requirements
- ServiceNow Certified System Administrator (must-have).
- Knowledge and/or micro-certification in at least one of the following:
- Customer Service Management (CSM) (preferred)
- Playbooks
- Flow Designer
- Now Assist / AI
- Platform Analytics
- Predictive Intelligence
- Service Portal
- Catalog Items
- Automated Test Framework (ATF)
- Strong understanding of ServiceNow platform capabilities and best practices.
- Experience with automated testing tools and frameworks.
- Excellent problem-solving and analytical skills.
- Strong communication skills in English
Nice to Have
- Experience with Agile methodologies.
- Familiarity with CI/CD pipelines and integration testing.
- ServiceNow Certified System Administrator (CSA) Certification
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Skills Required
- ServiceNow Certified System Administrator (CSA) certification
- 4-6 years relevant experience validating and testing ServiceNow solutions
- Knowledge and/or micro-certification in at least one of: Customer Service Management (CSM) (preferred), Playbooks, Flow Designer, Now Assist/AI, Platform Analytics, Predictive Intelligence, Service Portal, Catalog Items, Automated Test Framework (ATF)
- Experience with automated testing tools and frameworks
- Experience with Selenium automation testing tool
- Experience developing test cases for the ServiceNow Automated Test Framework (ATF)
- Strong problem-solving and analytical skills
- Strong communication skills in English
- Familiarity with CI/CD pipelines and integration testing
- Experience with Agile methodologies
DXC Technology Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about DXC Technology and has not been reviewed or approved by DXC Technology.
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Healthcare Strength — Health coverage includes multiple national carrier options and plan types, with HSA eligibility where applicable. Feedback suggests the medical, dental, and vision lineup is broad and comparable to large-firm offerings.
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Retirement Support — A 401(k) program with employer matching and an annual true-up is available, with standard vesting provisions. This structure can help employees capture matching contributions over the year if contribution rates vary.
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Leave & Time Off Breadth — Flexible or “unlimited” vacation is offered for many U.S. roles instead of accrual-based PTO. Feedback suggests the approach can support work-life balance when team norms allow adequate time away.
DXC Technology Insights
What We Do
DXC Technology is a Fortune 500 global IT services leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship. We are DXC.
