Description
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. As part of our ServiceNow Solutions organization, you'll partner with our sales force to scope, price, and present solutions to prospective ServiceNow customers during presales discussions
What you will do:
* Acquire and retain customers by using world-class technical presales consulting techniques to communicate the power, flexibility, and ease-of-use of the ServiceNow platform.
* Assist sales in qualifying customer needs and participate across the sales lifecycle in acquiring strategic customers.
* Conduct standard and tailored product demonstrations, which also includes generating product demo scripts and scenarios and maintaining a demonstration environment.
* Scope and deliver Proof of Concept/Value engagements, respond to Request for Information/Proposal, and stay current on product developments/releases to a level required for demo and POC/POV.
* Scope customer requirements, aligning to platform capabilities, to design and propose relevant solutions.
* Create and present Rough Order of Magnitude (ROM) and Statement of Work (SOW) documents to propose and execute the designated solution for Customer review and signature.
* Support user conferences, trade shows, webinars, and other marketing events.
* Stay current on competitive analyses and differentiators between the CDW and competitors- in particular, business and technical problems addressed by products such as key regulations, business drivers, evolving business needs, and security.
* Collaborate with Sales and Delivery Services on internal hand-offs (commitments, expectations, etc.) in preparation for upcoming projects.
* Act as the ServiceNow subject matter expert at executive briefings and marketing events.
* Contribute to continual improvement of Delivery Services processes and the maturing of varied portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements
What we expect of you:
* Bachelors degree and 6+ years strong presales experience, particularly with ITSM and 4 other ServiceNow domains (i.e. CSM, HRSM, ITAM, ITOM, SPM, SecOps, etc.). Or, 10 years strong presales experience, particularly with ITSM and 4 other ServiceNow domains (i.e. CSM, HRSM, ITAM, ITOM, SPM, SecOps, etc.).
* Background as a leader of a presales team or similar leadership position a plus
* Mastery of the sales process as trusted advisor for account representative.
* Demonstrated expertise in web technology and ability to learn new technology.
* Analyzes multiple and diverse sources of information to define problems accurately before moving to solutions.
* Understands interpersonal and group dynamics and reacts in an effective manner.
* Excellent communication and presentation skills to clearly articulate technical and business concepts, including extensive demonstration experience covering technical and value needs.
* Demonstrated experience in supporting sales campaigns to commercial and enterprise customers.
* ServiceNow PreSales Accreditations in all product lines.
* Experience-based understanding of project lifecycle, including all aspects of sales, transition to delivery, and delivery execution.
* Ability to understand good design practices with both process and ServiceNow.
* Active, respectful listening and interpersonal communication skills.
* Knowledge of ITIL; ITIL certification preferred.
* Ability to travel up to 25% of the time.
* College degree (or equivalent) preferred, preferably in computer science or information technology.
* Familiarity with organizational change management concepts and approaches preferred. Pay range: $133,100 - $186,800 depending on experience and skill set Annual bonus target of 20% subject to terms and conditions of plan Benefits overview: https://cdw.benefit-info.com/ Salary ranges may be subject to geographic differentials
* We make technology work so people can do great things.
* CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
What the Team is Saying
CDW Compensation & Benefits Highlights
How does CDW ensure its pay and bonus plans are competitive?
CDW supports competitive pay and bonus plans through a broad total rewards approach that combines performance-focused compensation, strong benefits, long-term financial support, and the stability of a large established company.
- Total rewards philosophy: CDW’s compensation approach is built around more than base salary alone. Its ESG report says the company uses competitive compensation and performance-focused pay practices designed to reward excellence and support coworkers’ professional and financial growth. That philosophy is reinforced by a broader total rewards package that supports physical, emotional, financial, and social wellbeing.
- Performance-based pay and incentives: CDW explicitly describes its pay practices as performance-focused, indicating that compensation is designed to recognize strong individual contribution and results. Employee feedback also points to meaningful earning potential in some roles, along with merit increases and incentive opportunities, especially in performance-driven functions.
- Structured compensation components and financial support: CDW strengthens compensation competitiveness through multiple financial programs beyond salary. These include a 401(k), employee stock purchase plan, life insurance, disability coverage, accident-related insurance, and charitable gift matching. Together, these programs help support both short-term financial needs and longer-term financial security. CDW also connects compensation to career growth through its Global Career Framework, which helps employees see how advancement and future opportunities fit into the broader organization.
- Benefits as part of total compensation: Benefits are a major part of CDW’s competitive rewards story. The company offers healthcare, parental leave, adoption support, wellbeing resources, commuter benefits, legal assistance, and tuition reimbursement, among other offerings. Its ESG report also notes that in 2023 CDW made additional investments by reducing the benefits waiting period for new hires and increasing paid leave for primary parental caregivers and bereavement. Employees frequently mention benefits, PTO, flexibility, and job stability as strengths of the company’s overall package.
- Scale and stability: CDW’s size and market position also reinforce its ability to offer competitive rewards. As a Fortune 500 and S&P 500 company with about $21 billion in annual net sales and ~15,100 coworkers, CDW has the scale to provide broad benefits, structured pay programs, and long-term stability.
- External signals: Employee feedback points to several strengths in CDW’s rewards package, including mentions of generous compensation, strong benefits, stock options, merit increases, and financial stability. While compensation experiences can vary by role, reviews consistently suggest that benefits and overall package strength are important parts of CDW’s employer value proposition.
Bottom line: CDW supports competitive pay through a well-rounded total rewards model that combines performance-focused compensation, strong benefits, financial protection, and long-term career stability. It is especially well positioned for employees who value comprehensive benefits, growth opportunities, and the backing of a large, established technology company.
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What We Do
CDW Corporation is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. For more information about CDW, please visit www.CDW.com. Our broad array of products and services range from hardware and software to integrated IT solutions such as security, cloud, hybrid infrastructure and digital experience.
Why Work With Us
Trust, connection and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed.
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CDW Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
CDW is committed to offering a high quality, flexible work experience centered around connection, collaboration, and coworker well-being. Our flexible hybrid approach enables coworkers to get the best of working from home and being together.
