ServiceNow Platform Architect

Posted One Month Ago
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2 Locations
Hybrid
Senior level
Hardware • Semiconductor • Industrial • Manufacturing
The Role
Provide technical leadership for the ServiceNow platform through architecture, governance, solution design, and hands-on development. Build advanced flows, applications, integrations, and automation; lead upgrades and implementations; review designs and code; support production issues; mentor developers; evaluate AI and platform capabilities; and collaborate with business, infrastructure, security, and enterprise architecture teams.
Summary Generated by Built In
Position Summary

We are seeking a hands-on ServiceNow Platform Architect / Senior Developer to provide technical leadership for our ServiceNow platform while actively designing and developing enterprise solutions. This role is responsible for platform architecture, technical governance, solution design, and complex development across multiple ServiceNow products. The ideal candidate combines deep technical expertise with the ability to mentor developers and influence platform strategy.

Key Responsibilities
  • Define and maintain the overall technical architecture for the ServiceNow platform.

  • Lead solution design for complex initiatives spanning multiple ServiceNow applications.

  • Design and develop advanced flows, custom applications, integrations, and platform capabilities.

  • Establish development standards, governance, and architectural best practices.

  • Review solution designs and code to ensure scalability, security, and maintainability.

  • Lead platform upgrades, new product implementations, and technical roadmaps.

  • Partner with business leaders to translate requirements into scalable technical solutions.

  • Mentor developers and provide technical leadership across the ServiceNow team.

  • Evaluate new ServiceNow capabilities, AI features, and platform innovations.

  • Drive automation initiatives that improve employee experience and operational efficiency.

  • Support complex production issues and perform root cause analysis.

  • Collaborate with infrastructure, security, and enterprise architecture teams on cross-platform initiatives.

Required Qualifications
  • Bachelor's degree or equivalent experience.

  • 7–10+ years of ServiceNow platform experience.

  • 5+ years designing and developing enterprise ServiceNow solutions.

  • Expert knowledge of JavaScript, ServiceNow scripting, Flow Designer, IntegrationHub, and platform architecture.

  • Strong experience with REST APIs, authentication methods, and enterprise integrations.

  • Deep understanding of ServiceNow platform governance and upgrade strategy.

  • Experience leading technical projects and mentoring development teams.

  • Excellent communication and stakeholder management skills.

Preferred Qualifications
  • ServiceNow Certified System Administrator (CSA).

  • ServiceNow Certified Application Developer (CAD).

  • Certified Implementation Specialist certifications in one or more ServiceNow products.

  • Certified Technical Architect (CTA) or Certified Master Architect (preferred but not required).

  • Experience with ITSM, ITOM, CMDB, SPM, Security Operations, HRSD, and Employee Center.

  • Experience with AI, Virtual Agent, Now Assist, and enterprise automation initiatives.

#LI-MG1
 

Skills Required

  • Bachelor's degree or equivalent experience
  • 7-10+ years of ServiceNow platform experience
  • 5+ years designing and developing enterprise ServiceNow solutions
  • Expert knowledge of JavaScript, ServiceNow scripting, Flow Designer, IntegrationHub, and platform architecture
  • Strong experience with REST APIs, authentication methods, and enterprise integrations
  • Deep understanding of ServiceNow platform governance and upgrade strategy
  • Experience leading technical projects and mentoring development teams
  • Excellent communication and stakeholder management skills
  • ServiceNow Certified System Administrator certification
  • ServiceNow Certified Application Developer certification
  • Certified Implementation Specialist certification in one or more ServiceNow products
  • Certified Technical Architect or Certified Master Architect certification
  • Experience with ITSM, ITOM, CMDB, SPM, Security Operations, HRSD, and Employee Center
  • Experience with AI, Virtual Agent, Now Assist, and enterprise automation initiatives
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The Company
HQ: Raleigh, NC
7,000 Employees
Year Founded: 2024

What We Do

Ralliant is a global precision-technology company that designs, develops, manufactures, and services precision instruments and highly engineered products. Its two strategic segments, Test and Measurement and Sensors and Safety Systems, provide instruments, software, sensors, and monitoring solutions for mission-critical applications across electronics, semiconductors, utilities, industrial manufacturing, defense, space, and other advanced technology markets worldwide, helping engineers accelerate innovation and improve the reliability of critical systems.

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