ServiceNow ITSM Developer
Position Overview
G2IT is seeking an experienced ServiceNow ITSM Developer to support the design, administration, configuration, and continuous improvement of enterprise IT Service Management (ITSM) solutions. The ideal candidate will have experience supporting ServiceNow ITSM processes, improving service delivery, and collaborating with government stakeholders to enhance operational efficiency.
Key Responsibilities
- Configure, administer, and develop ServiceNow ITSM applications and workflows.
- Support core ITSM processes, including Incident, Problem, Change, Request, Knowledge, and Service Catalog Management.
- Maintain and enhance ServiceNow functionality to meet customer and business requirements.
- Develop dashboards, reports, and workflows to improve service delivery and operational performance.
- Support platform upgrades, testing, integrations, and system enhancements.
- Troubleshoot and resolve escalated ServiceNow issues while ensuring platform stability.
- Collaborate with stakeholders to identify process improvements and implement ITIL best practices.
Required Qualifications
- 9+ years of overall IT experience.
- 5+ years of ServiceNow administration, development, or ITSM support experience.
- Current ServiceNow Certified System Administrator (CSA) certification.
- Experience supporting IT Service Management (ITSM) processes.
- Strong knowledge of ITIL best practices.
- Bachelor's degree in Computer Science, Information Systems, or a related field (or equivalent experience).
- U.S. Citizen with an Active Top Secret Clearance.
Preferred Qualifications
- ServiceNow Certified Implementation Specialist – ITSM (CIS-ITSM).
- Experience with CMDB, Service Catalog, Flow Designer, IntegrationHub, and Performance Analytics.
- Experience supporting Department of Defense or Federal Government customers.
- ITIL Foundation certification.
Salary: $130,000–$150,000 annually, based on experience and qualifications.
Skills Required
- 9+ years of overall IT experience
- 5+ years of ServiceNow administration, development, or ITSM support experience
- Current ServiceNow Certified System Administrator (CSA) certification
- Experience supporting IT Service Management (ITSM) processes
- Strong knowledge of ITIL best practices
- Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience)
- U.S. Citizen with an Active Top Secret Clearance
- ServiceNow Certified Implementation Specialist - ITSM (CIS-ITSM)
- Experience with CMDB, Service Catalog, Flow Designer, IntegrationHub, and Performance Analytics
- Experience supporting Department of Defense or Federal Government customers
- ITIL Foundation certification
What We Do
G2IT, LLC is a Woman Owned Small Business (WOSB) and an Economically Disadvantaged Woman-Owned Small Business (EDWOSB) headquartered in Annapolis, Maryland. As a value-added reseller (VAR) and BMC partner, G2IT LLC. provides comprehensive information technology and systems engineering solutions that are secure, state of the art and aligned with your organization’s needs. Through G2IT’s partnerships with leading technology vendors we deliver best-in-class products and services supported by one of the most experienced professional services team in the industry. Our solutions ensures your investment in technology provides maximum performance, with minimum complexity and cost. G2IT supports all levels of the Public Sector, from the Department of Defense and Civilian agencies to State and Local government and higher education providing cost effective solutions for managing an organizations information, datacenters, and endpoints. G2IT has especially strong experience helping DoD clients address the specific challenges they face in a resource constrained environment
