The Role
Implement and support ServiceNow ITOM solutions, including Discovery, Cloud Discovery, Service Mapping, Event Management, CMDB, and CSDM. The role governs CMDB health and adoption, maintains enterprise ITOM capabilities, manages stakeholders, and delivers high-quality ServiceNow outcomes. Vulnerability Response and ServiceNow Security Operations experience are beneficial.
Summary Generated by Built In
Mandatory
Skills
- ServiceNow ITOM
- Discovery (including Cloud Discovery) – Must have
- Service Mapping (Tag-based Service Mapping)- Must Have
- Event Management
- CMDB implementation, governance,
and maintenance
- Common Service Data Model (CSDM)
- Strong stakeholder management and communication skills
- Hands-on experience in implementing and supporting ServiceNow ITOM
solutions
Good to Have
- Vulnerability Response (VR)
- ServiceNow Security Operations
experience
Certifications
- ServiceNow Certified System Administrator (CSA) – Mandatory
- Certified Implementation Specialist (CIS) – Preferred
Candidate
Profile
The ideal
candidate should have:
- Strong hands-on experience in ServiceNow ITOM implementation and
support
- Expertise in CMDB health, governance, and CSDM adoption
- Experience with Discovery, Service Mapping, and Event Management
- Ability to engage effectively with both business and technical
stakeholders
- Proven track record of delivering high-quality outcomes in
enterprise ServiceNow environments
Skills Required
- Hands-on experience implementing and supporting ServiceNow ITOM solutions
- ServiceNow Discovery experience, including Cloud Discovery
- ServiceNow Service Mapping experience, including tag-based Service Mapping
- ServiceNow Event Management experience
- CMDB implementation, governance, and maintenance experience
- Common Service Data Model (CSDM) experience
- Strong stakeholder management and communication skills
- ServiceNow Certified System Administrator (CSA) certification
- Vulnerability Response experience
- ServiceNow Security Operations experience
- Certified Implementation Specialist (CIS) certification
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The Company
What We Do
XPT Software Australia Pty Ltd is a technology consulting and software services company serving clients across banking, financial services and insurance, telecommunications, mining, retail, energy, and manufacturing. It provides software development, IT management consulting, business analysis, project and program management, infrastructure support, and offshore development through onsite-offshore delivery. The company also works with cloud computing, big data, mobile applications, UI/UX, algorithms, and IoT.
