We are looking for an experienced ServiceNow ITAM/ITOM Platform Architect with strong expertise in ServiceNow IT Asset Management (ITAM), IT Operations Management (ITOM), platform architecture, and enterprise ServiceNow solutions.
The ideal candidate should have experience designing scalable ServiceNow solutions, integrating ITAM and ITOM capabilities, and guiding technical implementations across enterprise environments.
The consultant will work closely with business stakeholders, solution architects, developers, and technical teams to design, implement, and optimize ServiceNow platform solutions.
Design and architect ServiceNow ITAM and ITOM solutions based on business and technical requirements.
Define platform architecture, technical design, and implementation approaches for ServiceNow ITAM/ITOM modules.
Guide the configuration and implementation of IT Asset Management and IT Operations Management capabilities.
Design and optimize Configuration Management Database (CMDB) structures and related processes.
Support ServiceNow Discovery, infrastructure visibility, and configuration management capabilities.
Provide architectural guidance for hardware and software asset management integrations.
Define integrations between ServiceNow and enterprise infrastructure, monitoring, and asset management systems.
Collaborate with business stakeholders to understand IT operations and asset lifecycle requirements.
Translate functional requirements into scalable ServiceNow platform solutions.
Provide technical leadership and guidance to ServiceNow developers and implementation teams.
Review technical designs and ensure alignment with ServiceNow architecture and development best practices.
Troubleshoot complex technical, integration, and configuration issues.
Support testing, deployment, platform enhancements, and post-implementation activities.
Maintain solution architecture documents, technical specifications, and implementation records.
Identify opportunities for platform optimization, workflow automation, and operational improvement.
Location: Bengaluru, Karnataka
Work Mode: Hybrid
Office Attendance: 2 Days per Week
Contract Duration: 6 Months
Background Verification: Mandatory
Shift Timing: Not Specified
RequirementsRequired Skills & Experience
8+ years of total professional experience, including 3+ years of relevant experience in ServiceNow ITAM/ITOM.
Strong expertise in ServiceNow platform architecture, solution design, and implementation.
Hands-on experience with ServiceNow IT Asset Management (ITAM) and IT Operations Management (ITOM).
Understanding of IT asset lifecycle management and IT operations processes.
Experience designing and implementing ServiceNow ITAM/ITOM solutions.
Knowledge of ServiceNow Configuration Management Database (CMDB) and related data management practices.
Experience with ServiceNow Discovery and infrastructure configuration management.
Understanding of ServiceNow integrations with external enterprise applications.
Ability to design scalable technical solutions and integration architectures.
Experience translating business requirements into solution designs and technical specifications.
Ability to guide development teams and review technical implementation approaches.
Strong troubleshooting, analytical, and problem-solving skills.
Excellent communication, documentation, and stakeholder management capabilities.
Experience with ServiceNow Software Asset Management (SAM) and Hardware Asset Management (HAM).
Knowledge of ServiceNow Service Mapping and Event Management.
Familiarity with ServiceNow IntegrationHub, MID Server, and REST APIs.
Understanding of CMDB governance and the Common Service Data Model (CSDM).
Experience with workflow automation and ServiceNow Flow Designer.
Exposure to large-scale ServiceNow platform implementations.
Knowledge of ITIL processes and IT service management principles.
Willingness to work in a hybrid arrangement with 2 days per week in the office.
Ability to provide technical leadership and architectural guidance.
Strong collaboration skills across business, infrastructure, and development teams.
Ability to work independently and manage complex technical requirements.
No mandatory certifications have been specified by the vendor.
Skills Required
- 8+ years of total professional experience
- 3+ years of relevant ServiceNow ITAM and ITOM experience
- ServiceNow platform architecture, solution design, and implementation experience
- Hands-on experience with ServiceNow ITAM and ITOM
- Knowledge of IT asset lifecycle management and IT operations processes
- ServiceNow CMDB and related data management experience
- ServiceNow Discovery and infrastructure configuration management experience
- Experience integrating ServiceNow with external enterprise applications
- Ability to design scalable technical and integration architectures
- Experience translating business requirements into solution designs and technical specifications
- Ability to guide development teams and review technical implementations
- Strong troubleshooting, analytical, and problem-solving skills
- Excellent communication, documentation, and stakeholder management skills
- ServiceNow Software Asset Management and Hardware Asset Management experience
- Knowledge of ServiceNow Service Mapping and Event Management
- Familiarity with IntegrationHub, MID Server, and REST APIs
- Understanding of CMDB governance and CSDM
- Experience with workflow automation and Flow Designer
- Exposure to large-scale ServiceNow implementations
- Knowledge of ITIL processes and IT service management principles
- Willingness to work hybrid, two days per week in the Bengaluru office
- Ability to provide technical leadership and architectural guidance
- Ability to work independently and manage complex technical requirements
What We Do
FyerX is a Bengaluru-based digital marketing agency that helps businesses strengthen their online presence and generate leads and sales. Its services span branding, logo and brand-guideline development, photography and video production, UI/UX design, website development, social media marketing, search engine optimization, email marketing, ecommerce marketing, and digital advertising across platforms such as Google, Facebook, Instagram, and YouTube.
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