TAWANTECH is looking for a ServiceNow HRSD Consultant to lead the functional implementation of ServiceNow Human Resources Service Delivery for our clients — translating HR processes into ServiceNow requirements, running stakeholder workshops, and delivering secure, adoption-ready HR service experiences across Saudi Arabia and the GCC.
Key Responsibilities• Run discovery workshops with HR and business stakeholders to capture current- and future-state HR processes.
• Define HR case types, services, fulfillment workflows, approvals, SLAs, and reporting requirements.
• Configure, or guide configuration of, ServiceNow HRSD — case management, Employee Center, knowledge, and employee journeys.
• Design lifecycle-event processes: onboarding, transfers, promotions, leave, and offboarding.
• Prepare functional design documents and user stories, and support data mapping, integrations, and UAT.
• Deliver training and knowledge transfer to end users, HR agents, and administrators.
Requirements
✓ 5+ years in HR / HR-service delivery / enterprise service management, including 3+ years hands-on ServiceNow implementation.
✓ Proven ServiceNow HRSD delivery experience (Case & Knowledge Management, Employee Center, Lifecycle Events, or HR integrations).
✓ Strong workshop-facilitation skills — able to turn business needs into clear, testable requirements.
✓ Experience supporting UAT, defect resolution, and go-live stabilization.
✓ Bachelor's degree in HR, Business, Information Systems, or a related field.
Fluent Arabic, spoken and written — mandatory for direct stakeholder workshops.
Preferred Qualifications• Experience in banking, government, or large shared-services environments.
• Integration experience with SAP SuccessFactors, Oracle HCM, Workday, or similar HRIS platforms.
• ServiceNow CSA / CIS-HRSD certification, or SHRM / CIPD / HRCI / ITIL.
• Exposure to HR shared-services models, case deflection, or knowledge governance.
Skills Required
- 5+ years of experience in HR, HR service delivery, or enterprise service management
- 3+ years of hands-on ServiceNow implementation experience
- Proven ServiceNow HRSD delivery experience, including case management, knowledge management, Employee Center, lifecycle events, or HR integrations
- Strong workshop facilitation skills and ability to translate business needs into clear, testable requirements
- Experience supporting UAT, defect resolution, and go-live stabilization
- Bachelor's degree in HR, Business, Information Systems, or a related field
- Fluent spoken and written Arabic
- Experience in banking, government, or large shared-services environments
- Integration experience with SAP SuccessFactors, Oracle HCM, Workday, or similar HRIS platforms
- ServiceNow CSA or CIS-HRSD certification, or SHRM, CIPD, HRCI, or ITIL certification
- Exposure to HR shared-services models, case deflection, or knowledge governance
What We Do
We are TAWANTECH, a dynamic and innovative company that specializes in financial technology solutions and services, with a team of passionate professionals and a commitment to excellence, we are dedicated to delivering exceptional solutions that meet the unique needs of our clients.
