We are seeking a ServiceNow Engineer to design, build, and maintain Dropbox's enterprise service management platform. This role focuses on IT Service Management and related modules, ensuring smooth delivery of our core processes such as incident, request, asset, and change management.
As a ServiceNow Engineer on our Corporate Engineering team, you will develop configurations, customizations, and integrations to support critical business needs, while collaborating with service owners, architects, and business partners. You will contribute to maintaining platform health, improving automation, and ensuring solutions meet high standards of quality and usability.
The ideal candidate has hands-on experience with ServiceNow development, a strong foundation in IT Service Lifecycle (ITIL) processes, and the ability to work independently while collaborating across teams.
Responsibilities- Implement, configure, and maintain ServiceNow workflows, service catalogs, business rules, client scripts, UI policies, reports, data imports, integrations, and other automation, applying best practices
- Review and analyze the effectiveness and efficiency of existing configuration and workflows to develop strategies for improving or further integrations leveraging ServiceNow
- Develop requirements, craft and execute test plans, administer ServiceNow and serve as tier 2 support
- Collaborate with senior engineers to identify opportunities for Agentic workflow automation and integrate AI agent orchestrators within enterprise processes
- Develop standards and best practices, maintain and support ServiceNow environments, manage instance clones, and identify and resolve system deficiencies
- Partner with integrations subject matter expert to use MID servers, web services, email and other relevant technology to integrate tools with the ServiceNow platform
- Research new feature enhancements and functionalities from ServiceNow
- Expand and Implement other ServiceNow modules catering the entire ESM spectrum
- Bachelor’s degree in Computer Science, IT, Engineering, or equivalent professional experience
- 5+ years of industry experience, with 3+ years hands-on experience with ServiceNow platform development, administration, and configuration
- Strong JavaScript development skills within ServiceNow; proficiency with scripting, non-standard customizations, and automation
- Strong working knowledge of ServiceNow components such as Service Catalog, Change Management, Incident Management, Knowledge Management, Workflow Management, Orchestration, etc.
- Strong understanding of the ServiceNow platform with expertise in integrations (SSO, SAML, LDAP, MID Server, REST, SOAP, SFTP).
- Experience with CMDB, Discovery, and integration with other external modules
- Experience with ITOM modules (Orchestration, Service Mapping, Event Management)
- Experience with integration to Workday
- Familiarity with ServiceNow AI/ML features and interest in learning how to apply them for workflow automation
- ServiceNow UI Builder and ESC experience
- Exposure to Now Assist / AI agent configuration
- Familiarity with Jira or similar task tools
Dropbox applies increased tax deductible costs (50%) to remuneration earned by certain qualifying employees (to the extent an employee will be involved in the creation of the software as an “author”) for the transfer of copyrights, in accordance with the relevant provisions of the Personal Income Tax Act.
Top Skills
What the Team is Saying
What We Do
We're a global community of bold visionaries and resourceful doers who are shaping the future of Dropbox—and with it the future of work. Our Virtual First model combines the flexibility of a distributed workplace with the power of human connection, making space for both meaningful work and meaningful relationships. With our start-up mindset and enterprise-level opportunities, you can be who you are and grow into who you’re meant to be. Here, you can own your impact to make work more intuitive, joyful, and human—for you as a Dropboxer and for hundreds of millions of people worldwide. If you're ready to push boundaries—and yourself—Dropbox is ready for you.
Why Work With Us
We believe people do their best work when empowered with autonomy and harmony, and we understand there’s no substitute for human connection. Our Virtual First model combines the flexibility of remote work with the power of in-person collaboration to create the best of both worlds: a distributed workplace, anchored in community.
Gallery
Dropbox Offices
Remote Workspace
Employees work remotely.
While remote work is the primary experience for our employees, we also prioritize opportunities for quarterly in-person collaboration knowing that connection is vital to a thriving workforce. We focus on how we work, not where we work.
