Day to Day
- Design, develop, and maintain ServiceNow forms, catalogs, and workflows within ServiceNow
- Configure and customize modules such as:
- Incident Management
- Change Management
- Service Catalog
- Build and manage ServiceNow catalog items, record producers, and dynamic forms
- Develop and maintain workflows using Flow Designer and scripting
- Integrate ServiceNow with external systems, especially Ansible Automation Platform for automated provisioning and remediation
- Implement REST/SOAP APIs for system integrations
- Collaborate with DevOps, Cloud, and Platform teams to automate operational processes
- Troubleshoot issues related to workflows, forms, and integrations
- Ensure adherence to best practices, governance, and security standards
- Document technical designs, workflows, and configurations
Skills Required
- Design, develop, and maintain ServiceNow forms, catalogs, and workflows
- Configure and customize Incident Management module
- Configure and customize Change Management module
- Configure and customize Service Catalog module
- Build and manage ServiceNow catalog items, record producers, and dynamic forms
- Develop and maintain workflows using Flow Designer and scripting
- Integrate ServiceNow with external systems, especially Ansible Automation Platform
- Implement REST and SOAP APIs for system integrations
- Collaborate with DevOps, Cloud, and Platform teams to automate operational processes
- Troubleshoot issues related to workflows, forms, and integrations
- Ensure adherence to best practices, governance, and security standards
- Document technical designs, workflows, and configurations
Encora Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Encora and has not been reviewed or approved by Encora.
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Healthcare Strength — Health coverage is described as employer-provided in multiple locations, with private plans and family coverage highlighted in Spain and Mexico. Medical insurance quality is presented as a recurring bright spot alongside standard coverage.
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Leave & Time Off Breadth — Time off includes paid holidays and PTO, with regional materials indicating additional leave provisions in certain countries. Leave is generally portrayed as conventional to generous depending on location.
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Flexible Benefits — Work-from-home flexibility is frequently highlighted as a plus, though it varies by role and client needs. Remote and hybrid options are positioned as part of the overall package.
Encora Insights
What We Do
Headquartered in Santa Clara, California, and backed by renowned private equity firms Advent International and Warburg Pincus, Encora is the preferred technology modernization and innovation partner to some of the world’s leading enterprise companies. It provides award-winning digital engineering services including Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering. Encora's deep cluster vertical capabilities extend across diverse industries, including HiTech, Healthcare & Life Sciences, Retail & CPG, Energy & Utilities, Banking Financial Services & Insurance, Travel, Hospitality & Logistics, Telecom & Media, Automotive, and other specialized industries. With over 9,000 associates in 47+ offices and delivery centers across the U.S., Canada, Latin America, Europe, India, and Southeast Asia, Encora delivers nearshore agility to clients anywhere in the world, coupled with expertise at scale in India. Encora’s Cloud-first, Data-first, AI-first approach enables clients to create differentiated enterprise value through technology
