The ServiceNow Developer is responsible for understanding, designing, developing, configuring, updating, and maintaining modular, reusable solutions on the ServiceNow platform in support of HCHB business initiatives. This role partners closely with platform owners, architects, administrators, and business stakeholders to deliver scalable, secure, and user-focused solutions across ITSM, CSM, and related ServiceNow capabilities.
The ideal candidate combines strong platform development experience with modern AI-assisted development practices, including the ability to leverage ServiceNow AI capabilities, automation tooling, and agentic AI products, to accelerate delivery and improve solution quality. This role requires strong collaboration skills, adaptability, and a continuous learning mindset to support the evolving ServiceNow ecosystem.
JOB DESCRIPTION / RESPONSIBILITIES:
Align ServiceNow platform capabilities to business strategy and ServiceNow roadmap
Develop, test, and implement new capabilities on the ServiceNow platform
Assist with ServiceNow upgrades, action skipped changes, and create/run tests
Stay current on ServiceNow products and applicable integrated technologies
EXPERTISE AND EXPERIENCE:
3+ years as a ServiceNow Developer with experience developing in the following areas:
ITSM: Incident, Problem, Change, Service Catalog
Service Portals
Flow Designer, Workflow, Virtual Agent Topics, Integration Hub
Application integrations using APIs, web services, scripts, transform maps, etc.
Scoped Applications
Scripting in ServiceNow
Test Management and ATF
ITOM: Event Management, CMDB, Discovery, Service Mapping
1+ years as member of an Agile, Scrum, or Kanban team
Broad general knowledge of IT infrastructure topology including typical application, server, and networking configurations
Knowledge of the ITIL framework especially as it pertains to the CMDB model and governance
Comprehension of the ServiceNow CSDM model
Experience designing and deploying AI solutions on and off the ServiceNow platform, with strong AI prompt engineering skills
Strong communication skills that include the ability to write clearly and concisely
Knowledge of database fundamentals
ADDITIONAL PREFERRED EXPERIENCE (not required):
CSM: Case Management, Agent Workspace, Communities
Performance Analytics, Dashboards
Workspaces
Reporting
Active Directory/PowerShell
Transform Maps
AI Control Tower
EDUCATION / CERTIFICATION / TRAINING
Bachelor's degree in a technical field (or equivalent experience)
ServiceNow System Administration
Any of the following certifications are a plus:
ServiceNow Certified Application Developer
ITIL Foundations
ServiceNow Discovery Fundamentals
ServiceNow Certified Implementation Specialist – Discovery
ServiceNow Advanced System Administration
Scripting in ServiceNow
CCNA or equivalent
MCSA, RHCSA (Microsoft, RedHat)
About Us
Homecare Homebase, a subsidiary of Hearst Corporation is a market leader in healthcare software development providing mobile cloud-based solutions for clinical, operational, and financial improvement of homecare and hospice agencies throughout the United States. Our software enables real time solutions for wireless information exchange and communication between office staff, field staff, and physicians.
Our success is fueled by our talented technology teams that are driven by their passion to make a difference in patient care. Our employees work in a culture that is guided by values of caring, action, respect, excellence, and smile (a positive attitude). If you want to work in a role where your skills have a direct influence on patient care, Homecare Homebase is the next step in your career. We are hiring technologists that want to make a difference.
This position does not provide sponsorship. All applicants should have the right to work in the US without immigration sponsorship.
Skills Required
- 3+ years as a ServiceNow Developer
- ITSM: Incident, Problem, Change, Service Catalog
- Service Portals
- Flow Designer, Workflow, Virtual Agent Topics, Integration Hub
- Application integrations using APIs, web services, scripts, transform maps
- Scoped Applications
- Scripting in ServiceNow
- Test Management and ATF
- ITOM: Event Management, CMDB, Discovery, Service Mapping
- 1+ years as member of an Agile, Scrum, or Kanban team
- Broad general knowledge of IT infrastructure topology
- Knowledge of the ITIL framework and CMDB governance
- Comprehension of the ServiceNow CSDM model
- Experience designing and deploying AI solutions on and off the ServiceNow platform; AI prompt engineering skills
- Strong written and verbal communication skills
- Knowledge of database fundamentals
- Bachelor's degree in a technical field (or equivalent experience)
- ServiceNow System Administration
- CSM: Case Management, Agent Workspace, Communities
- Performance Analytics and Dashboards
- Workspaces and Reporting
- Active Directory / PowerShell
- AI Control Tower
- ServiceNow Certified Application Developer (and other ServiceNow certifications)
- ServiceNow Discovery Fundamentals; ServiceNow Certified Implementation Specialist - Discovery
- ITIL Foundations
- CCNA, MCSA, or RHCSA
Hearst Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Hearst and has not been reviewed or approved by Hearst.
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Healthcare Strength — Healthcare coverage is described as comprehensive, including medical plan choice, full in-network preventive coverage, dental and vision, telemedicine, prescription coverage, and fertility resources. Mental-health resources and other wellbeing services (e.g., therapy sessions, crisis support, virtual physical therapy, and chronic-condition programs) further strengthen the health offering.
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Retirement Support — Retirement support is positioned as meaningful through a 401(k) plan with company matching and Hearst covering plan administration fees. Performance bonuses are also noted as available in some roles, adding an additional rewards component beyond base pay.
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Leave & Time Off Breadth — Time-off benefits include paid holidays, paid sick days, and vacation time with a commonly cited annual range, alongside paid parental leave and family medical leave. A remote work program and flexibility signals are also included as part of the overall rewards experience.
Hearst Insights
What We Do
Hearst is a leading global, diversified media, information and services company with more than 360 businesses. Its major interests include ownership in cable television networks such as A&E, HISTORY, Lifetime and ESPN; global financial services leader Fitch Group; Hearst Health, a group of medical information and services businesses; transportation assets including CAMP Systems International, a major provider of software-as-a-service solutions for managing maintenance of jets and helicopters; 33 television stations such as WCVB-TV in Boston and KCRA-TV in Sacramento, California, which reach a combined 19 percent of U.S. viewers; newspapers such as the Houston Chronicle, San Francisco Chronicle and Times Union (Albany, New York); more than 300 magazines around the world, including Cosmopolitan, ELLE, Men's Health and Car and Driver, and digital services businesses such as iCrossing and KUBRA; and investments in emerging digital entertainment companies such as Complex Networks.
