About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
Job Description
Seeking a dedicated ServiceNow Developer to advance our IT Service Management (ITSM) maturity. You will drive the technical design, development, and continuous improvement of our ServiceNow platform, collaborating with stakeholders to ensure solutions are fit-for-purpose, fit-for-use, and aligned with business goals.
Duties & Responsibilities
Design & Implement: Lead the technical design and deployment of ServiceNow functionalities, features, and complex integrations with minimal supervision.
Consult & Propose: Analyze existing business processes and functions to determine and propose optimal technical solutions.
Scope Projects: Develop clear project scopes and objectives in partnership with relevant stakeholders while ensuring technical feasibility.
Document Solutions: Create, update, and maintain comprehensive process, project, and technical documentation.
Maintain & Support: Provide ongoing technical support, perform routine platform maintenance, and generate customized reports.
Escalate & Report: Proactively identify platform risks and escalate critical issues to management when necessary.
Qualifications
Professional Experience: 7–8 years of overall IT experience, including a minimum of 4+ years of hands-on ServiceNow development.
Platform Expertise: Proven ability to build and configure Workflows, Business Rules, UI Policies, and Client Scripts.
ITSM Proficiency: Strong foundational understanding of IT Service Management processes and industry best practices.
Technical Languages: Solid coding capability in JavaScript, alongside working knowledge of Java, HTML, and CSS.
Service Portal: Practical understanding of and experience with ServiceNow Service Portal development.
Communication: Excellent interpersonal skills with the ability to collaborate effectively across teams and communicate technical concepts clearly.
Preferred Certifications
ServiceNow Certified Application Developer (CAD) (Highly Preferred)
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Implementation Specialist (CIS) – ITSM
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.
Skills Required
- 7–8 years of overall IT experience
- At least 4 years of hands-on ServiceNow development experience
- Experience building and configuring ServiceNow workflows
- Experience building and configuring business rules
- Experience building and configuring UI policies
- Experience building and configuring client scripts
- Strong understanding of IT Service Management processes and best practices
- Strong coding capability in JavaScript
- Working knowledge of Java, HTML, and CSS
- Experience with ServiceNow Service Portal development
- Excellent interpersonal and cross-team communication skills
- ServiceNow Certified Application Developer certification
- ServiceNow Certified System Administrator certification
- ServiceNow Certified Implementation Specialist – ITSM certification
TaskUs Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TaskUs and has not been reviewed or approved by TaskUs.
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Healthcare Strength — Core U.S. materials and filings show medical, dental, vision, life insurance, and short- and long‑term disability are standard offerings. Feedback suggests the company consistently emphasizes solid health coverage across roles, with country‑specific enhancements in some markets.
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Retirement Support — Company filings confirm a 401(k) Savings Plan with an employer match (effectively up to a 4% match under the cited formula). Feedback suggests the program has clear categories and defined terms that candidates can verify at offer stage.
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Wellbeing & Lifestyle Benefits — Careers materials highlight robust wellness programs, including a clinician‑led Wellness & Resiliency focus and other culture perks. Feedback suggests these wellbeing supports are a notable differentiator versus typical sector offerings.
TaskUs Insights
What We Do
TaskUs is a different breed of BPO. We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, Data & AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long term success through innovation and technology - powered by ridiculously smart people. TaskUs partners with the world’s most innovative and disruptive brands to protect what matters most and to thrive in an ever changing world.
