Everforth ECS is seeking a ServiceNow Developer to work onsite at the US Postal Service's Maintenance and Technical Support Service Center (MTSC) in Norman, OK.
This position can be authorized for a hybrid work schedule, with 4-days per week onsite in Norman, OK and the day work from home (WFH).
In this role, you will support our internal ServiceNow instance and Customer Portals, and facilitate internal ServiceNow development, implementations and delivery goals. As a ServiceNow Developer, you will leverage your knowledge and experience to deliver end-to-end automated solutions, including the technical implementation of IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configuration.
Preferred Qualifications- Must be able to obtain Public Trust Clearance.
- Bachelor’s degree in computer science, information systems, or a related discipline.
- At least 5 years of experience in Software Development, System Administration, or a related technical field.
- Minimum of 3 years of ServiceNow ITSM experience in a development or consulting role.
- Experience working in an Agile environment with tools such as Microsoft Azure DevOps.
- Prior experience supporting government agencies or contracts.
- Strong organizational and analytical skills; ability to manage multiple tasks and priorities in a dynamic environment.
- Demonstrated experience in managing and administering ServiceNow, including platform configuration, upgrades, and technical troubleshooting.
- Hands-on development experience with custom workflows, scripts, portal design, and system integrations within ServiceNow.
- Strong knowledge of ITIL frameworks, and ITSM best practices.
- Proficiency in JavaScript, with working knowledge of SQL, HTML, and CSS.
- Ability to implement and maintain automated processes and workflows.
- Excellent interpersonal skills and the ability to communicate effectively with both technical and non-technical personnel.
- Experience providing user training and technical documentation.
- Skilled in problem-solving and root cause analysis.
- Familiarity with IT security policies, firewalls, and cybersecurity principles in a government context.
Note: To be considered candidates must be able to obtain a USPS Public Trust background clearance. This requires US Citizenship or Permanent Resident Status (Green Card), and the ability to pass an in-depth background check.
Skills Required
- Must be able to obtain USPS Public Trust clearance
- US Citizenship or Permanent Resident Status (Green Card)
- Ability to work onsite in Norman, OK (hybrid: 4 days onsite, 1 day WFH)
- At least 5 years of experience in software development, system administration, or related technical field
- Minimum of 3 years of ServiceNow ITSM experience in a development or consulting role
- Bachelor's degree in computer science, information systems, or a related discipline
- Experience working in an Agile environment and familiarity with Microsoft Azure DevOps
- Prior experience supporting government agencies or contracts
- Experience managing and administering ServiceNow platform configuration, upgrades, and troubleshooting
- Hands-on development experience with custom workflows, scripts, portal design, and system integrations in ServiceNow
- Strong knowledge of ITIL frameworks and ITSM best practices
- Proficiency in JavaScript and working knowledge of SQL, HTML, and CSS
- Experience providing user training and creating technical documentation
- Familiarity with IT security policies, firewalls, and cybersecurity principles in a government context
- Strong organizational, analytical, problem-solving, and communication skills
ECS Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ECS and has not been reviewed or approved by ECS.
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Healthcare Strength — ECS advertises multiple national-network medical plan options with HSA eligibility alongside dental and vision coverage. Coverage generally begins quickly and is paired with company-paid short- and long-term disability, adding stability to the health package.
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Retirement Support — A 401(k) with Safe Harbor and immediate vesting on employer contributions is emphasized, with an employer match available. Access to an employee stock purchase plan via the parent company provides an additional savings avenue.
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Parental & Family Support — Paid parental leave up to 30 days, adoption assistance, and other family-oriented leaves are highlighted. Feedback suggests these offerings add meaningful value beyond base pay for many roles.
ECS Insights
What We Do
ECS, a segment of ASGN (NYSE: ASGN), delivers advanced solutions and services in cloud, cybersecurity, artificial intelligence (AI), machine learning (ML), application and IT modernization, and science and engineering. The company solves critical, complex challenges for customers across the U.S. public sector, defense, intelligence and commercial industries. ECS maintains partnerships with leading cloud, cybersecurity, and AI/ML providers and holds specialized certifications in their technologies. Headquartered in Fairfax, Virginia, ECS has more than 3,400 employees throughout the U.S. and has been recognized as a Top Workplace by The Washington Post for the last five years.
