ServiceNow Developer

Everforth ECS is seeking a ServiceNow Developer to work onsite at the US Postal Service's Maintenance and Technical Support Service Center (MTSC) in Norman, OK.  This position can be authorized for a hybrid work schedule.  This entails 4-days per week working onsite at the Postal MTCS in Norman, OK and one day per week work from home (WFH).  In this role, you will support our internal ServiceNow instance and Customer Portals, and facilitate internal ServiceNow development, implementations and delivery goals

As a ServiceNow Developer, you will leverage your knowledge and experience to deliver end-to-end automated solutions, including the technical implementation of IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configuration. 

Please Note:This position is contingent upon additional funding and requires a Public Trust background investigation.  This entails an in-depth background check & either US Citizenship or Permanent Resident (Green Card) status.

Responsibilities include:

• Maintain the health, performance, and reliability of the ServiceNow platform.
• Configure and customize ServiceNow applications, including workflows, forms, business rules, and reporting capabilities to meet operational requirements.
• Manage user roles, permissions, and access control in alignment with security policies and organizational standards.
• Provide technical support and issue resolution, ensuring minimal disruption to IT services.
• Monitor system logs and performance, proactively identifying and addressing potential issues.
• Coordinate and implement new features, upgrades, and platform enhancements in line with release schedules.
• Maintain thorough documentation of configurations, processes, and procedures for compliance and knowledge sharing.
• Stay up to date with ServiceNow best practices, emerging features, and relevant federal IT standards.
• Offer technical leadership in platform design, integration, and optimization efforts.
• Conduct evaluations of new tools or system changes to assess compatibility, performance, and long-term suitability.

• Must be able to obtain Public Trust Clearance.
• Bachelor’s degree in computer science, information systems, or a related discipline.
• At least 5 years of experience in Software Development, System Administration, or a related technical field.
• Minimum of 3 years of ServiceNow ITSM experience in a development or consulting role.
• Experience working in an Agile environment with tools such as Microsoft Azure DevOps.
• Prior experience supporting government agencies or contracts.
• Strong organizational and analytical skills; ability to manage multiple tasks and priorities in a dynamic environment.
• Demonstrated experience in managing and administering ServiceNow, including platform configuration, upgrades, and technical troubleshooting.
• Hands-on development experience with custom workflows, scripts, portal design, and system integrations within ServiceNow.
• Strong knowledge of ITIL frameworks, and ITSM best practices.
• Proficiency in JavaScript, with working knowledge of SQL, HTML, and CSS.
• Ability to implement and maintain automated processes and workflows.
• Excellent interpersonal skills and the ability to communicate effectively with both technical and non-technical personnel.
• Experience providing user training and technical documentation.
• Skilled in problem-solving and root cause analysis.
• Familiarity with IT security policies, firewalls, and cybersecurity principles in a government context.

Note:  To be considered candidates must be able to obtain a USPS Public Trust background clearance. This requires US Citizenship or Permanent Resident Status (Green Card), and the ability to pass an in-depth background check.