Job Responsibilities
- Design, develop, and deploy scalable ServiceNow applications, workflows, and integrations across modules such as ITSM, CSM, ITOM, SPM, and FSO, following platform best practices and governance standards.
- Collaborate with architects, product owners, and cross-functional teams in an Agile environment to refine requirements and deliver high-quality, business-aligned solutions.
- Develop and maintain integrations using REST/SOAP APIs, IntegrationHub, and MID Server, ensuring secure, reliable, and performant data exchange.
- Create and maintain technical documentation, including solution designs, data mappings, and user guidance to support scalability and knowledge sharing.
- Perform code reviews, participate in testing (including ATF), and support CI/CD processes to ensure solution quality and maintainability.
- Troubleshoot production issues, conduct root cause analysis, and implement enhancements to improve platform performance, stability, and user experience.
- Adhere to organizational security, compliance, and ServiceNow development standards, contributing to continuous improvement of platform governance and best practices.
- Support and guide junior developers through knowledge sharing and code review participation.
- Monitor and support the ServiceNow platform to ensure high availability, uptime, and performance, proactively identifying and resolving issues.
- Perform activities in support of periodic platform upgrades.
- Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
- Deliver a consistent, high level of service within our Serving More standards
- Other duties as assigned
Skills
- Interpersonal/Customer Service Skills
- Written and Verbal Communication
- Ability to understand and follow directions
- Adaptable to change
- Basic Computer Skills
- Ability to influence others
- Ability to build collaborative relationships
- Ability to develop or mentor others
- Ability to work as part of a team
- Organizational Skills/Detail Oriented
- Analytical Thinking
- Able to Multi-Task or Juggle Priorities
- Problem/Situation Analysis
- Technical Expertise
Education - Certifications - Work Experience
- High School diploma or equivalent required
- Bachelor's degree in computer science, information systems, or related or equivalent relevant work experience
- 3+ years development experience with ServiceNow
- 3+ years experience with ServiceNow modules such as ITSM, FSO, Flow Designer, ITOM, or CSM
- Familiarity with JavaScript, HTML, CSS, REST APIs, JSON, and other relevant technologies.
- ServiceNow Certified Application Developer (CAD) and/or ServiceNow Certified System Administrator (CSA)
SCHEDULE
Typical office hours are M-F 8a-5p and this role is a full-time, permanent role. Hybrid workplace schedule expected with on-site days (M, T, W) in office location in Newark, OH. A minimum 40 hours is required per week.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- High School diploma or equivalent
- Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent relevant work experience)
- 3+ years development experience with ServiceNow
- 3+ years experience with ServiceNow modules such as ITSM, FSO, Flow Designer, ITOM, or CSM
- Familiarity with JavaScript, HTML, CSS, REST APIs, and JSON
- Experience developing integrations using IntegrationHub, REST/SOAP APIs, and MID Server
- Experience with Automated Test Framework (ATF) and CI/CD processes
- ServiceNow Certified Application Developer (CAD) and/or ServiceNow Certified System Administrator (CSA)
Park National Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Park National Bank and has not been reviewed or approved by Park National Bank.
-
Retirement Support — A two-track retirement program combines an employer-funded pension with a matched stock ownership plan, an uncommon design that enhances long-term security. Plan materials highlight employer-paid pension credits alongside matching contributions to the KSOP.
-
Healthcare Strength — Health coverage offers multiple medical options with the employer bearing most premium costs, plus dental and vision, and preventive care fully covered. This breadth positions core health benefits as a meaningful component of total rewards.
-
Leave & Time Off Breadth — Paid time off includes vacation that scales with service, a robust holiday schedule, and paid leaves for childbirth, parental caregiving, and military duty. Long-term disability coverage is included for full-time associates.
Park National Bank Insights
What We Do
Banking is about relationships more than money. We’re a family of successful community banking teams led by strong, local leadership. We connect the convenience and resources of a national bank with hands-on, personalized service. Our commitment to serving with integrity and reliability has led to relationships that last generations. Our size and strength give customers flexible, banking options and convenience with extensive branch and ATM coverage. A wide variety of secure digital services help people manage their money anytime, anywhere. We want customers to bank the way they want and benefit from accounts that work for them. Whether it’s a home or vehicle loan, business loan or line of credit, our customer’s financial goals are our priority. At our core, we’re a community bank. From personal connections to large-scale partnerships, we work hand-in-hand to positively impact our communities, one customer at a time. THE ASSOCIATE EXPERIENCE: At Park, banking is about more than money, and your job is more than the work you do. Experience a career that ignites your passion to serve, unlocks your potential to grow and fuels the life you want to build for yourself and those you love. This is the official page for Park National Bank, headquartered in Newark, OH. Member FDIC. Equal Housing Lender
