As a ServiceNow Developer (Band: TE3), you will be responsible for designing, developing, and configuring core ServiceNow modules and custom applications. Your primary focus will be on driving efficiency across enterprise service pillars—including HR, Legal, Facilities, and Procurement—while maintaining the integrity of the Configuration Management Database (CMDB), handling complex integrations, and automating quality assurance via automated testing frameworks.
Core ResponsibilitiesPrimary Focus Areas (Core Development & Architecture)IT Service Management (ITSM): Design, develop, and maintain core ITSM modules to optimize IT service delivery and operational workflows.
HR Service Delivery (HRSD): Configure and customize HR workflows, lifecycle events, and case management to streamline HR operations.
Legal & Facilities Service Management: Architect and support tailored workflows for Legal and Facilities teams to automate request fulfillment and case tracking.
Procurement Service Management: Build and manage procurement workflows, asset tracking, and vendor request systems.
Configuration Management Database (CMDB): Own the health, architecture, and configuration of the CMDB, ensuring accurate data mapping and asset relationship management.
Integrations: Build, maintain, and troubleshoot robust integrations across key enterprise platforms, including Active Directory (AD), Workday, Okta, and various custom third-party APIs.
Employee Service Centre (ESC) Portal: Enhance user experience by configuring the ESC portal, content delivery, and service catalogs.
Strategic Portfolio Management (SPM): Support SPM modules to align business strategy with project execution and resource management.
Custom Application Development: Scope, design, and deploy bespoke applications on the ServiceNow platform to solve unique business challenges.
Reports & Dashboards: Create and maintain insightful analytics, performance analytics indicators, and visual dashboards for stakeholders.
QA-ATF (Automated Test Framework): Implement and run Automated Test Framework (ATF) suites to ensure platform stability, minimize regression risks during upgrades, and streamline deployments.
Job Band: TE3 (Mid-to-Senior level developer indicating independent execution capability and technical ownership).
Technical Breadth: Strong hands-on experience across multiple ServiceNow suites (ITSM, HRSD, Enterprise Service Management).
Skills Required
- Hands-on experience with ServiceNow platform and multiple suites (ITSM, HRSD, Enterprise Service Management)
- Ownership and architecture experience of CMDB and asset relationship management
- Designing and building integrations with Active Directory, Workday, Okta, and third-party APIs
- Experience developing custom applications, service catalogs, portals (Employee Service Center)
- Experience creating reports, dashboards, and performance analytics indicators
- Experience implementing and running Automated Test Framework (ATF) suites
- Mid-to-senior level developer capable of independent execution and technical ownership (Job Band TE3)
Jade Global Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Jade Global and has not been reviewed or approved by Jade Global.
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Healthcare Strength — Core medical, dental, and vision coverage appears established with mainstream U.S. carriers, forming a solid baseline of healthcare support. EAPs and tax‑advantaged accounts (FSAs/HSAs) are also cited, indicating options beyond basic insurance.
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Retirement Support — A 401(k) program with employer match is consistently referenced as part of the package. Availability of traditional and Roth options is noted, supporting long‑term savings flexibility.
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Parental & Family Support — Parental leave is referenced, and family‑oriented offerings such as backup childcare are highlighted in company materials. These elements can enhance the overall family support experience even when cash pay is not top‑tier.
Jade Global Insights
What We Do
A Trusted Partner for Every Digital Enterprise Bringing Value. Jade Global is a global IT consulting company with two decades of industry experience that helps the world’s leading businesses and organizations build their digital core, optimize their operations, and accelerate revenue growth. We are headquartered in San Jose, California; Jade Global operates with offices in 13 locations across North America, the UK, and Asia. Renowned as a trusted "partner of choice" for businesses in Healthcare & Life Sciences, Hi-tech, Retail, Manufacturing, and Financial Industries, Jade Global has innovated 30+ industry-specific solutions. Whether your focus is harnessing or expanding Gen-AI, AI, and digital capabilities, transforming operating models, or accelerating insightful decision-making, we’re here to help you gain and maintain a competitive edge with efficient, sustainable models. At Jade Global, it’s all about outcomes—your outcomes—and delivering the results you desire, tailored to your unique requirements
Why Work With Us
We are Great Place to Work Certified company and Jade focus on people first approach.
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