ServiceNow Developer - QA

Fresenius Medical Care is the world's leading provider of products and services for individuals with renal diseases of which around 4,2 million patients worldwide regularly undergo dialysis treatment. Dialysis is a vital blood cleansing procedure that substitutes the function of the kidneys in case of kidney failure.

Our Global Business Services teams provide essential services to our Fresenius Medical Care teams around the world that make it possible for us to deliver life-changing care to more than 75,000 patients annually. 

This position is located in Bangalore,  in our newly built GBS Hub. Shift starts at 12:30 IST during summer and 1:30 IST during winter time.

Job Summary:
We are looking for a skilled and motivated ServiceNow Developer with a focus on QA to join our team. In this role, you will be responsible for executing manual testing, managing ServiceNow test cases, and creating and maintaining automated tests using ServiceNow’s Automated Test Framework (ATF). You will play a key role in troubleshooting and resolving ATF issues and supporting platform upgrades, patches, and new development projects to ensure they meet quality standards. The ideal candidate will have hands-on experience with ServiceNow, a solid understanding of QA best practices, and the ability to support development teams in maintaining high-quality ServiceNow solutions.

Key Responsibilities:

Automated ATF Development and Maintenance:

o   Create, develop, and maintain automated test scripts using ServiceNow’s Automated Test Framework (ATF) for functional and regression testing.

o   Troubleshoot and resolve issues related to ATF scripts, ensuring tests run smoothly and provide accurate results.

o   Continuously improve ATF scripts to enhance efficiency and accuracy.

Manual Testing in ServiceNow Test Management 2.0:

o   Execute manual test cases to validate ServiceNow applications, customizations, and integrations (when ATFs are not available).

o   Report and track defects, ensuring that issues are identified and resolved promptly.

o   Document and report test results, providing clear feedback to developers and stakeholders.

Regression Testing:

o   Participate in regression testing efforts to ensure that updates and new features do not negatively impact existing functionality.

o   Ensure that automated and manual tests are executed to maintain platform stability.

Collaboration:

o   Work closely with developers, business analysts, and other stakeholders to ensure proper test coverage and alignment with project requirements.

o   Communicate progress on testing efforts, results, and identified issues effectively.

Qualifications & Skills:

·       Experience as a ServiceNow Developer, QA Engineer, or in a similar role with a focus on ServiceNow testing.

·       Strong understanding of the ServiceNow platform, including ITSM and other ServiceNow modules.

·       Hands-on experience in creating and maintaining automated tests using ServiceNow’s ATF framework.

·       Proficiency in manual testing processes, creating and executing test cases.

·       Ability to identify, document, and troubleshoot defects effectively.

·       Familiarity with software testing principles, methodologies, and best practices.

·       Strong communication and collaboration skills to work effectively with team members and stakeholders.

·       Ability to prioritize tasks and manage time effectively in a fast-paced environment.

Required Certifications:

·       Micro-Certification - Automated Test Framework.

Preferred Qualifications:

·       ServiceNow certifications (e.g., Certified Application Developer, Certified Implementation Specialist) are a plus.

·       Experience with other test automation tools is beneficial.

·       Familiarity with test management tools and defect tracking systems.

Why Join Us?

·       Competitive salary and benefits package.

·       Opportunities for career growth and skill development within the ServiceNow ecosystem.

·       Collaborative and dynamic team environment.