ServiceNow Developer II

Job Summary:

The ServiceNow Developer II is responsible for the design, development, configuration, implementation, and support of scalable, maintainable ServiceNow solutions that meet business requirements and organizational standards.  The role works independently and collaboratively across business and technical teams, on small projects as well as delivering components of larger initiatives while applying and expanding expertise in one or more areas of the ServiceNow platform. The ServiceNow Developer II collaborates with senior technical resources and project stakeholders to deliver quality solutions and contribute to effective technical outcomes.  The ServiceNow Developer II also contributes to the ongoing stability, security, and continuous improvement of the ServiceNow platform.

What You Will Do:

• Balances multiple concurrent technical assignments and deadlines, prioritizes work effectively, communicates complex technical information clearly across audiences, and collaborates with internal and external stakeholders, partners, and technical teams.
• Translate business requirements into ServiceNow solutions by designing, configuring, developing, testing, and delivering applications and platform enhancements that meet business needs and align with corporate development standards and platform best practices.
• Evaluates and implements ServiceNow solutions that improve processes, automation, efficiency, and maintainability while emphasizing configuration over customization and adoption of new platform capabilities.
• Builds and maintains ServiceNow integrations with internal and external systems to support secure data exchange, automation, and reliable business processes using appropriate platform capabilities and integration best practices.
• Supports ServiceNow release and lifecycle activities, including deployments, update set management, application maintenance, release promotion, validation, and upgrades, while following established change management, release management, and platform governance practices.
• Contributes to technical planning and estimation activities to support project planning, resource allocation, and delivery timelines.
• Develops and executes test plans, including unit and regression testing, to validate ServiceNow changes, identify and resolve defects, and ensure solutions meet functional and technical requirements.
• Collaborates with cross-functional and technical teams, external resources, and offshore partners to research solutions, coordinate technical activities, resolve challenges, and support Agile/Scrum planning, delivery, and continuous improvement.
• Supports ServiceNow production applications by monitoring the environment, troubleshooting issues, performing root cause analysis, and participating in rotational after-hours support to maintain platform stability and a positive end-user experience.
• Supports security, privacy, and compliance activities by partnering with governance and security teams to investigate vulnerabilities, remediate findings, and ensure ServiceNow solutions align with established controls and compliance practices.
• Participates in design and code reviews for internally and externally developed solutions to validate alignment with technical standards, identify improvement opportunities, and provide technical guidance to team members as needed.
• Creates and maintains technical, support, and knowledge-sharing materials for ServiceNow solutions to support knowledge transfer, troubleshooting, and ongoing platform support.

Who You Are:

• Bachelor’s degree in computer science, information technology, software engineering, or a related field.
• A minimum of 4 years industry related experience may be considered in lieu of formal degree
• Minimum of 5 years of experience in ServiceNow development, configuration, and administration, including hands-on experience with ServiceNow ITSM and SPM capabilities. Demonstrated experience supporting and enhancing ServiceNow solutions across multiple modules is required.
• ServiceNow platform administration and configuration, including managing applications, users, roles, groups, access controls, and platform settings.
• ServiceNow application development using JavaScript, client-side and server-side scripting, and Glide APIs Core ServiceNow development components, including Business Rules, Client Scripts, Script Includes and other core platform development components
• Service Catalog and Service Portal development
• ServiceNow reporting and dashboard development, including creating, configuring, and maintaining reports and dashboards to support business and operational needs.
• Flow Designer and process automation
• ServiceNow development and platform architecture best practices, including configuration over customization
• Experience with ServiceNow service management, integrations, and platform security, including:
• ITSM and ITIL principles, including Incident, Problem, Change, Knowledge Management, and Service Catalog concepts
• ServiceNow integrations and integration technologies, including REST and SOAP APIs, JSON and XML, IntegrationHub, MID Server, and authentication methods such as OAuth

What Will Make You Standout:

• ServiceNow certifications, such as Certified System Administrator (CSA), Certified Application Developer (CAD), Certified Implementation Specialist (CIS), or other relevant ServiceNow certifications

• Experience with advanced and specialized ServiceNow capabilities, including custom application development, CSM, CMDB, Employee Center, UI Builder, Next Experience, ServiceNow Mobile, AI/automation, analytics/reporting capabilities, and emerging ServiceNow features.

• Experience with advanced ServiceNow analytics, reporting, dashboards, Platform Analytics, Performance Analytics indicators, KPIs, and data visualization to support business and operational decision-making.

• Experience designing and supporting enterprise integrations and data solutions, including REST/SOAP APIs, IntegrationHub, MID Server, Workflow Data Fabric, JSON/XML, OAuth, Import Sets, Transform Maps, secure data exchange, and data migration processes.

• Experience with modern development and delivery practices, including AngularJS and front-end development, Automated Test Framework (ATF), automated regression testing, Git, Azure DevOps or similar tools, Agile/Scrum practices, technical estimation, troubleshooting, root cause analysis, continuous learning, and sustainable solution improvement.

• Experience with advanced ServiceNow Strategic Portfolio Management (SPM) and related capabilities, such as resource management, strategic planning, and collaborative work management

 Working Conditions:

This position may include on-call responsibilities and occasional work during nights, weekends, or holidays. Work is typically performed in a standard office or remote environment, with some travel to restaurant locations or industry events as needed, in accordance with company travel policies.

All items listed above are illustrative and not comprehensive.  They are not contractual in nature and are subject to change at the discretion of Little Caesars Enterprises Inc.      

Little Caesar Enterprises, Inc. is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual’s race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.                                   
The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested.  
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