*Candidates residing within a 100-mile radius of Washington, DC, will be required to report onsite daily to a federal agency office in the DC area in the near future.*
We are seeking a ServiceNow Developer to design, develop, and support enterprise ServiceNow solutions across ITSM, ITOM, ITAM, SPM, HRSD, FSM, CMDB, Service Portal, and Mobile Agent. The role requires hands-on experience delivering scalable, secure, and upgrade-safe solutions using ServiceNow best practices, with a strong focus on automation, integration, and user experience. The ideal candidate partners closely with business and technical stakeholders to translate complex requirements into reliable platform solutions that improve service delivery, operational efficiency, and end-user satisfaction.
Responsibilities include developing Business Rules, Client Scripts, Flow Designer workflows, Service Catalog items, CMDB models, portals, and mobile experiences; implementing REST/SOAP integrations; supporting releases, testing, and upgrades; and enforcing platform governance and quality standards. The role also provides technical leadership through code reviews, documentation, and mentoring. Required qualifications include deep ServiceNow development experience, strong JavaScript skills, knowledge of ITIL and Agile practices, and relevant ServiceNow certifications (CSA and CAD preferred).
Basic Qualifications
- 4+ years of experience implementing ServiceNow solutions
- 3+ years experience in CSM or ITSM with deployed Custom Application Development
- Must be able to obtain and maintain a Public Trust clearance.
- US Citizenship is required (required by the federal government for this position).
- MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.) as this work is for a federal contract, and laws do apply.
Preferred
- 5+ years experience troubleshooting and resolving technical issues related to ServiceNow implementations.
- 3+ year experience scripting beyond basic ServiceNow scripts
- 3+ year experience in Agile Scrum
- Active FCC or GSA government clearance
- Familiarity with ITIL processes and IT Service Management (ITSM) principles
- Strong technical skills, including workflow configuration, and business rule development.
- Certified in one or more additional mainline certifications, with preference for
- ServiceNow Certified Application Developer
- ServiceNow Certified System Administrator
- Certified Implementation Specialist – Human Resources
- Certified Implementation Specialist – Customer Service Management
- Certified Implementation Specialist – Discovery
- Certified Implementation Specialist – Software Asset Management
- Certified Implementation Specialist – Project Portfolio Management
- Strong technical skills in developing integrations for ServiceNow applications
- In-depth knowledge of ServiceNow platform capabilities, modules, and best practices
Job Location: This position requires that the job be performed in the United States. If you accept this position, you should note that ICF does monitor employee work locations and blocks access from foreign locations/foreign IP addresses, and also prohibits personal VPN connections
Bot and Third-Party Applications
Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration. Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact [email protected] for assistance.
Working at ICF
ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.
We will consider for employment qualified applicants with arrest and conviction records.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email [email protected] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.
At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.
However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at [email protected]. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.
Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on full-time employment is:
$81,499.00 - $138,549.00Nationwide Remote Office (US99)Skills Required
- 4+ years of experience implementing ServiceNow solutions
- 3+ years of experience in CSM or ITSM with deployed custom application development
- Able to obtain and maintain a Public Trust clearance
- US citizenship
- Must reside and work in the United States
- 5+ years of experience troubleshooting and resolving technical issues related to ServiceNow implementations
- 3+ years of scripting experience beyond basic ServiceNow scripts
- 3+ years of Agile Scrum experience
- Active FCC or GSA government clearance
- Familiarity with ITIL processes and IT Service Management principles
- Strong workflow configuration and business rule development skills
- ServiceNow Certified Application Developer certification
- ServiceNow Certified System Administrator certification
- Certified Implementation Specialist certification in Human Resources, Customer Service Management, Discovery, Software Asset Management, or Project Portfolio Management
- Strong technical skills developing integrations for ServiceNow applications
- In-depth knowledge of ServiceNow platform capabilities, modules, and best practices
ICF Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ICF and has not been reviewed or approved by ICF.
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Healthcare Strength — Multiple medical plan choices (UHC PPO/HDHP and Kaiser in some areas) come with employer HSA/HRA funding and wellness incentives, with dental and vision included. Mental-health access is emphasized via Modern Health, offering up to 10 therapy and 10 coaching sessions annually.
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Parental & Family Support — Family-building resources include Maven support on UHC plans, $10,000 lifetime fertility/surrogacy reimbursement, and $5,000 for adoption, milk-shipping, and clinician-led programs. Caregiver and 24/7 resources are also available through the EAP.
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Equity Value & Accessibility — An Employee Stock Purchase Plan with a 5% discount is broadly available and regularly highlighted in postings. This adds a straightforward path for employees to build ownership alongside salary and benefits.
ICF Insights
What We Do
ICF is a leading global solutions and technology provider with approximately 9,000 employees in industries across the public and private sectors. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.
Why Work With Us
At ICF, we’ve built a culture rooted in expertise, innovation, and purpose—enabling us to build a more prosperous and resilient world for all. When our employees grow, our solutions thrive—regardless of your role, team, or location, you’ll have opportunities to make connections, build community, and take action to develop your career.
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