*We are open to supporting 100% remote work anywhere within the U.S.*
As a ServiceNow Developer, you play a pivotal role in successfully developing and deploying ServiceNow solutions for our clients. In this role, you will be responsible for contributing to designing, configuring, customizing, and implementing ServiceNow applications to meet specific client business requirements. Your technical expertise, attention to detail, and commitment to excellence will contribute significantly to the success of our projects and the satisfaction of our clients.
Your responsibilities include:
Solution Discovery & Design: Work closely with Solutions Architects and Business Analysts to understand and document the business outcomes and functional requirements and translate them into effective ServiceNow solution designs.
Technical Implementation: Collaborate with cross-functional teams to implement ServiceNow solutions to align with the designed requirements and ensure solutions meet industry best practices. Develop and maintain complex scripts, business rules, and UI policies.
Data Migration: Support data migration design and activities from legacy systems to ServiceNow, ensuring data accuracy and consistency during the transition. Validate that data is migrated to the most beneficial ServiceNow data structures, leveraging out-of-the-box data schemas before designing custom tables and fields.
Integration Management: Assist architects and senior developers in the integration of ServiceNow with other systems and applications to create seamless end-to-end processes.
Technical Documentation: Create detailed documentation of configurations, customizations, data schemas, and other technical decisions for future reference.
Testing and Quality Assurance: Conduct thorough testing of ServiceNow configurations to validate functionality, data integrity, and user experience. Address any issues and perform necessary adjustments to ensure the solution meets the desired outcomes.
User Training: Support end-user training to ensure a smooth adoption of the implemented solution.
Change Management: Support change management efforts by assisting senior developers, architects, and users during the transition period, addressing inquiries, and resolving issues promptly.
Incident and Problem Resolution: Troubleshoot and resolve technical issues related to ServiceNow implementations. Collaborate with support teams to provide timely resolution to incidents and problems.
Security and Compliance: Adhere to security best practices and ensure that implemented solutions meet relevant compliance requirements.
Continuous Learning: Stay updated on the latest ServiceNow features, enhancements, and best practices to enhance the quality of implementations and maintain expertise in the platform. Continue certification and training process to meet Practice standards and growth areas and contribute to the continued success of the team.
Collaboration and Communication: Work closely with project managers, other implementation specialists, and stakeholders to ensure seamless project coordination and effective, regular communication, including risks, issues, successes, and overall project status.
Required Experiences and Certifications
US Citizenship is required (required by the federal government for this position).
Must be able to obtain a DHS Public Trust clearance.
MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.
3+ years of software development experience
1+ years of experience implementing ServiceNow solutions
Desired Skills
1+ years of experience with CSM or ITSM
1+ years of experience troubleshooting and resolving technical issues related to ServiceNow implementations.
1+ years of experience scripting beyond basic ServiceNow scripts
1+ years of experience in Agile Scrum
Certified in one or more additional mainline certifications, with preference for:
ServiceNow Certified Application Developer
Certified Implementation Specialist – Human Resources
Certified Implementation Specialist – CSM
Certified Implementation Specialist – Discovery
Certified Implementation Specialist –SAM
Certified Implementation Specialist – PPM
Experience in App Engine
Service Portal customization experience
Hands-on experience (>480 hours each) configuring or building 3 or more ServiceNow applications.
In-depth knowledge of ServiceNow platform capabilities, modules, and best practices
Familiarity with ITIL processes and IT Service Management (ITSM) principles
Strong scripting skills in JavaScript and GlideScript
Strong technical skills, including workflow configuration, and business rule development.
Experience in customizing UI and creating complex workflows.
An understanding of integration techniques with external systems
Hands on experience troubleshooting and resolving technical issues.
An active DHS or DoW clearance
Professional Skills
Detail-oriented tendencies with excellent problem-solving and analytical abilities.
The ability to work effectively in a team-oriented, collaborative environment.
Excellent communication and interpersonal skills, with the ability to interact with clients and internal teams professionally.
Ability to work in a fast paced environment
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Bot and Third-Party Applications
Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration. Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact [email protected] for assistance.
Working at ICF
ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.
We will consider for employment qualified applicants with arrest and conviction records.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email [email protected] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.
At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.
However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at [email protected]. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.
Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on full-time employment is:
$81,499.00 - $138,549.00Nationwide Remote Office (US99)Skills Required
- U.S. citizenship
- Must be able to obtain a DHS Public Trust clearance
- Must reside and work in the United States
- 3+ years of software development experience
- 1+ year implementing ServiceNow solutions
- 1+ year of experience with CSM or ITSM
- 1+ year troubleshooting and resolving ServiceNow implementation issues
- 1+ year scripting beyond basic ServiceNow scripts
- 1+ year experience in Agile Scrum
- ServiceNow Certified Application Developer certification
- Certified Implementation Specialist certification in Human Resources, CSM, Discovery, SAM, or PPM
- Experience with App Engine
- Service Portal customization experience
- Hands-on experience configuring or building three or more ServiceNow applications, with more than 480 hours on each
- In-depth knowledge of ServiceNow platform capabilities, modules, and best practices
- Familiarity with ITIL processes and ITSM principles
- Strong JavaScript and GlideScript skills
- Workflow configuration and business rule development experience
- Experience customizing UI and creating complex workflows
- Understanding of integration techniques with external systems
- Hands-on experience troubleshooting and resolving technical issues
- Active DHS or Department of War clearance
ICF Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ICF and has not been reviewed or approved by ICF.
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Healthcare Strength — Multiple UnitedHealthcare PPO/HDHP options (plus Kaiser in some areas) are paired with employer HSA/HRA contributions, and dental (Delta Dental) and vision (VSP) are included. Modern Health offers up to 10 therapy and 10 coaching sessions annually, and recent materials highlight enhancements to medical and pharmacy support.
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Parental & Family Support — Maven family support is included for those on UHC plans, with $10,000 lifetime fertility/surrogacy reimbursement and $5,000 for adoption, milk‑shipping, and clinician‑led programs. An EAP with 24/7 resources and caregiver support further bolsters family needs.
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Wellbeing & Lifestyle Benefits — A wellness program can increase HSA/HRA funding and access to gym memberships has been expanded, alongside resources spanning mind, body, finances, community, and career. Many roles are remote or hybrid subject to client needs, adding flexibility that complements the benefits package.
ICF Insights
What We Do
ICF is a leading global solutions and technology provider with approximately 9,000 employees in industries across the public and private sectors. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.
Why Work With Us
At ICF, we’ve built a culture rooted in expertise, innovation, and purpose—enabling us to build a more prosperous and resilient world for all. When our employees grow, our solutions thrive—regardless of your role, team, or location, you’ll have opportunities to make connections, build community, and take action to develop your career.
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