ServiceNow developer and support with CSM Module

Description

Position: CSM module of ServiceNow

Experience:6+ years

Job Location: Any

Position Type: Full time

Qualification: Any graduate 

Technical Skills: 

• Functional knowledge of CSM module of ServiceNow.

• Development experience with SOAP, RESTful API, scripting with ServiceNow

• Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists etc...

Job Description: 

Azure Devops with 8+ years experience in designing, deploying, and implementing Private, Public, and Hybrid Cloud Technologies in accordance with industry best practices. 

Responsibility: 

• Functional knowledge of CSM module of ServiceNow.
• Development experience with SOAP, RESTful API, scripting with ServiceNow
• Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists etc...
• Have worked on multiple integrations of ServiceNow-Monitoring Tools
• Agent workspace and Chat configuration
• Past experience with instance upgrade and patching is a plus, but not required
• Hands on experience with ServiceNow CSM, ITSM, and Service Portal
• 1-2 years of hands-on experience with ServiceNow in Support role (Incident, Problem and Change management)

Skill Set: 

• Some experience in ServiceNow development, implementation, integration, JavaScript, UI policies, UI action, workflow, business rule, client script
• Identify system deficiencies and recommends solutions continual service improvements
• Functional understanding of OpenFrame / CTI technology
• Functional understanding of NOW Experience UI Framework
• Functional understanding of JMS integrations
• Functional understanding of internationalization (i18n)
• Certification (added advantage) :- CSA, C

Soft Skills: 

• Good interpersonal skills with the ability to present ideas in user-friendly language.
• Successful experience working in a team-oriented, collaborative environment.
• Proven analytical and problem-solving abilities.
• Excellent communication both written and verbal.
• Strategic thinker with strong influencing skills and the ability to build consensus.
• Strong action orientation; ability to make things happen. 

Communication 

• Facilitates team and stakeholder meetings effectively
• Holds regular status meetings / scrum meeting
• Resolves and/or escalates issues in a timely fashion
• Understands how to communicate difficult/sensitive information tactfully
• Astute cross-cultural awareness and experience in working with international teams (especially US) 

You should be speaking to us if;

• You are looking for a career that challenges you to bring your knowledge and expertise to bear for designing implementing and running a world class IT organization
• You like a job that brings a great deal of autonomy and decision-making latitude
• You like working in an environment that is young, innovative and well established
• You like to work in an organization that takes decisions quickly, is non-hierarchical and where you can make an impact

About Encora :

Encora is an established leader in providing next-gen Product Engineering services and focused on transformational outcomes for leading-edge tech companies. Encora Partners with fast growing tech companies who are driving innovation and growth within their industries.

Who We Are: Encora is devoted to making the world a better place for clients, for our communities and for our people.

What We Do: We drive transformational outcomes for clients through our agile methods, micro-industry vertical expertise, and extraordinary people.

We provide hi-tech, differentiated services in next-gen software engineering solutions including Big Data, Analytics, Machine Learning, IoT, Embedded, Mobile, Cloud, UI/UX, and Test Automation to some of the leading technology companies in the world. Our global and agile teams of 8000+ professionals, with their deep domain expertise, have been helping clients achieve accelerated business outcomes consistently over the years. 

Encora specializes in Data Governance, Digital Transformation, and Disruptive Technologies, helping clients to capitalize on their potential efficiencies. Encora has been an instrumental partner in the digital transformation journey of clients across a broad spectrum of industries: Health Tech, Fin Tech, Hi-Tech, Security, Digital Payments, Education Publication, Travel, Real Estate, Supply Chain and Logistics and Emerging Technologies. 

Encora has successfully developed and delivered more than 2,000 products over the last few years and has led the transformation of a number of Digital Enterprises. Encora has over 20 offices and innovation centers in 20+ countries worldwide. Our international network ensures that clients receive seamless access to the complete range of our services and expert knowledge and skills of professionals globally.  

Encora global delivery centers and offices in the United States, Costa Rica, Mexico, United Kingdom, India, Malaysia, Singapore, Indonesia, Hong Kong, Philippines, Mauritius, and the Cayman Islands. 

Encora is Certified Great Place to Work in India. 

Please visit us at  

Website: encora.com

LinkedIn: EncoraInc

Facebook: @EncoraInc

Instagram: @EncoraInc