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The Role
Senior Engineer - Trainer, Managed Service Operations
ROLE DESCRIPTION SUMMARY
We are looking for a proactive and skilled Senior Engineer to join the Managed Service Operations Team in India. S/he will be responsible for quickly learning and mastering multi-orbit terminal and platform satcom systems and then imparting that knowledge to the shift teams. This role is essential to ensuring that the Managed Service Operations has the necessary technical expertise to resolve issues independently and operate efficiently. The Trainer will work closely with the Manager-Managed Service Operations, team leads, and engineers to develop and deliver comprehensive technical information, learning and certification programs. The ideal candidate will be responsible for creating comprehensive and accurate documentation for technical processes, engineering workflows and user/troubleshooting guides.
This position is ideal for someone who thrives on learning quickly and enjoys sharing knowledge with others in a structured and supportive environment
PRIMARY RESPONSIBILITIES / KEY RESULT AREAS
COMPETENCIES
QUALIFICATIONS & EXPERIENCE
OTHER KEY REQUIREMENTS / COMMENTS
SES and its Affiliated Companies are committed to providing fair and equal employment opportunities to all. We are an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law.
For more information on SES, click here .
ROLE DESCRIPTION SUMMARY
We are looking for a proactive and skilled Senior Engineer to join the Managed Service Operations Team in India. S/he will be responsible for quickly learning and mastering multi-orbit terminal and platform satcom systems and then imparting that knowledge to the shift teams. This role is essential to ensuring that the Managed Service Operations has the necessary technical expertise to resolve issues independently and operate efficiently. The Trainer will work closely with the Manager-Managed Service Operations, team leads, and engineers to develop and deliver comprehensive technical information, learning and certification programs. The ideal candidate will be responsible for creating comprehensive and accurate documentation for technical processes, engineering workflows and user/troubleshooting guides.
This position is ideal for someone who thrives on learning quickly and enjoys sharing knowledge with others in a structured and supportive environment
PRIMARY RESPONSIBILITIES / KEY RESULT AREAS
- Training Development & Delivery
- Learn the technical and operational aspects of satcom terminal and platform systems, with a focus on VSAT platforms like Gilat, iDirect, Comtech, and HNS.
- Design, develop, and deliver training programs for the L3 Operations shift teams to ensure they are equipped to troubleshoot and resolve issues independently.
- Create and maintain up-to-date training materials and resources, incorporating the latest operational procedures and technology advancements.
- Technical Support:
- Provide real-time support and guidance to engineers during training and issue resolution, ensuring they understand and apply the knowledge effectively.
- Collaborate with senior engineers and team leads to identify knowledge gaps and tailor training programs to meet the team's evolving needs.
- Process Optimization & Knowledge Sharing:
- Continuously review and refine training programs to ensure they align with best practices and operational requirements.
- Foster a culture of knowledge sharing within the L3 Operations Team, encouraging continuous learning and improvement.
- Assist in process improvement initiatives by ensuring the team is up to date with optimized Standard Operating Procedures (SOPs)s
- Technical Documentation and Defining Workflows:
- Develop, write and maintain high-quality technical documentation like process manuals, user guides, troubleshooting guides, engineering specifications and SOPs
- Use tools like MATLABs, Visio to design, visualize and update system architecture diagrams, flowcharts and process maps.
- Collaborate closely with subject matter experts, engineers and other stakeholders to gather technical data and translate it into clear, concise documentation.
- Define, standardize process, templates, documentation version control and ensure alignment with company standards and industry best practices.
COMPETENCIES
- Training & Development: Ability to quickly learn technical concepts and deliver structured training that meets the team's needs.
- Communication: Strong communication skills, capable of explaining complex technical topics in a clear and understandable way.
- Collaboration: Effective at working with various stakeholders to tailor training and support to operational goals and at ease in working cross-functionally
- Commitment to fostering an inclusive, supportive, and diverse team environment
- Agility: An adaptable mindset, able to adjust training approaches based on new technologies and team requirements.
QUALIFICATIONS & EXPERIENCE
- Bachelor's degree in Telecommunications Engineering, Electronics and Communication Engineering (ECE), Information and Communication Technology (ICT), or a related field.
- At least 5 years of experience in a similar role, preferably in satellite communications or a related domain.
- Experience with VSAT platforms such as Gilat, iDirect, Comtech, or HNS is a plus.
- Proven ability to develop and deliver training programs and materials.
- Technical Skills:
- Strong understanding of satellite communications infrastructure and operational processes.
- Proficiency in tools like MATLABs, Visio for creating and managing process and system diagrams.
- Strong understanding of technical writing standards, tools and user / troubleshooting guides.
- Excellent written and verbal communication skills with a high attention to detail.
- Basic knowledge of networking fundamentals is advantageous.
- Fluent in English
OTHER KEY REQUIREMENTS / COMMENTS
- Willingness to travel
SES and its Affiliated Companies are committed to providing fair and equal employment opportunities to all. We are an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law.
For more information on SES, click here .
SES Satellites Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SES Satellites and has not been reviewed or approved by SES Satellites.
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Leave & Time Off Breadth — Time off is described as generous, with a global minimum of paid annual leave plus additional volunteering days. Formal leave policies appear consistent across many locations, which strengthens work-life balance.
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Parental & Family Support — Parental leave is fully paid across maternity, paternity, adoption, and foster care, with added childcare resources and return-to-work support. Family-focused programs extend to adoption assistance and fertility benefits.
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Healthcare Strength — Health coverage is broad, spanning medical, dental, vision, mental health, disability/life insurance, wellness programs, and specialized offerings like fertility, transgender care, and pet insurance. Many benefits begin promptly upon hire, enhancing perceived coverage strength.
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The Company
What We Do
Intelsat and SES have joined forces, uniting 100 years of combined innovation and leadership to create the world’s leading space solutions company. As a newly combined company, we bring together talented teams with deep industry expertise to deliver integrated satellite and connectivity solutions for businesses and governments across the globe. With a powerful multi-orbit fleet, an expansive ground network, and strong financial backing, we’re entering an exciting phase of growth, investing in next-generation technologies that will enhance our competitive position in the rapidly-evolving satellite communications landscape For future team members, this means more opportunity, more innovation, and more impact. At SES, you won’t just join a company—you’ll help shape the future of global connectivity.
Why Work With Us
When it comes to your career, you are the author of your own story. At SES, we believe you should have the freedom to drive new opportunities in any direction you want them to go – unlimited by geography, technology or even gravity.
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