Title: Senior ServiceNow Developer/Administrator
Location: Hyd/Bang/Mumbai
Education: Any Degree
Exp Level: 8-10+ Years
Job Responsibilities:
We are seeking an experienced **Senior ServiceNow Developer/Administrator** to join our team. In this role, you will be responsible for the design, development, configuration, customization, and ongoing administration of the ServiceNow platform. You will translate business requirements into robust technical solutions, automate processes, integrate with enterprise systems, and ensure the platform delivers maximum value to the organization. This is a hands-on role ideal for someone who thrives on solving complex problems and mentoring others.
Key Responsibilities:
Design, develop, and maintain custom applications, modules, and solutions on the ServiceNow platform.
Configure and customize core ITSM processes (Incident, Problem, Change, Request Fulfillment, Knowledge, Asset, CMDB).
Develop and optimize automation using **Flow Designer**, Business Rules, Script Includes, Client Scripts, UI Policies, and Workflow Studio.
Build and enhance **Service Portal** experiences, including custom widgets, pages, and Record Producers.
Implement and manage integrations using REST/SOAP APIs, Integration Hub, MID Server, and other tools.
Perform advanced scripting with **JavaScript** and the **Glide API** (GlideRecord, GlideAjax, etc.).
Manage platform administration tasks including user/role management, ACLs, performance tuning, upgrades, and instance hygiene.
Develop and maintain reports, dashboards, and Performance Analytics.
Collaborate with stakeholders to gather requirements, provide estimates, and deliver solutions using Agile methodologies.
Create and manage Update Sets, Scoped Applications, and follow best practices for maintainability and scalability.
Troubleshoot complex issues, perform root cause analysis, and provide production support.
Mentor junior developers/admins and contribute to knowledge sharing within the team.
Stay current with ServiceNow releases, features, and best practices.
**Key skills for a ServiceNow Dev/Admin role (5+ years experience)**
**Platform Fundamentals & Administration**:
Instance management (upgrades, plugins, cloning, performance tuning).
User/Role/Group management, ACLs (Access Control Lists).
Forms, Lists, UI customization, Templates, Branding (Next Experience/UI).
Data management (Import Sets, Transform Maps, Data Policies, Dictionary).
**Scripting & Development**:
Strong **JavaScript** proficiency (client + server-side).
**Glide API** (GlideRecord, GlideAjax, GlideDateTime, GlideSystem, etc.).
Business Rules, Client Scripts, UI Policies, Script Includes, UI Actions.
Advanced: Scripted REST APIs, Inbound/Outbound integrations.
**Automation & Workflows**:
**Flow Designer** (preferred over legacy Workflow) — subflows, actions, data pills, scripting in flows.
Workflow Studio, Approvals, Notifications, SLAs.
Virtual Agent / Conversational AI basics.
**Service Portal & UI Development**:
Widgets (AngularJS or modern), Service Portal pages, Record Producers.
Custom UI/UX enhancements.
**Integrations**:
REST/SOAP Web Services, Integration Hub (spokes, connections).
MID Server, Transform Scripts, API management.
Common integrations (e.g., Active Directory/Entra ID, PagerDuty, external systems).
**ITSM & Core Modules**:
Deep knowledge of Incident, Problem, Change, Request, Knowledge, Asset/CMDB.
ITIL alignment and process customization.
CMDB management, Discovery basics.
About UsDatavail is a leading provider of data management, application development, analytics, and cloud services, with more than 1,000 professionals helping clients build and manage applications and data via a world-class tech-enabled delivery platform and software solutions across all leading technologies. For more than 17 years, Datavail has worked with thousands of companies spanning different industries and sizes, and is an AWS Advanced Tier Consulting Partner, a Microsoft Solutions Partner for Data & AI and Digital & App Innovation (Azure), an Oracle Partner, and a MySQL Partner. About the Team
As an Oracle Platinum Partner with 17 specializations, we have extensive experience with everything Oracle. Our experts have an average of 16 years of experience. They’ve overcome every obstacle in helping clients manage everything from databases, BI analytics, reporting, migrations, and upgrades to monitoring and overall data management.
You can free up your IT resources to focus on growing your business rather than fighting fires. Our Oracle experts can guide you through strategic initiatives or support routine database management.
Datavail’s Comprehensive Oracle Database Services
Datavail offers Oracle consulting services that allow you to take advantage of all the features of the Oracle database. We can also assist you in designing, implementing, and managing a wide range of Oracle applications.
Datavail’s business focuses on helping you use your data to drive business results through cost-saving services. The success of your business depends on how well you understand and manage your data. Our Oracle managed cloud services give you the power to unleash your organization’s potential. We provide comprehensive and technically advanced support for Oracle installations to ensure that your databases are safe, secure, and managed with the utmost level of care.
Our delivery performance in data management leads the industry. We offer highly trained Oracle database administrators via a 24×7, always on, always available, global delivery model. Datavail’s flexible and client focused services always add value to your organization. Our Oracle database managed services and products include:
Skills Required
- 8-10+ years ServiceNow development/administration experience
- Any degree
- Strong JavaScript proficiency (client and server-side)
- Deep knowledge of Glide API (GlideRecord, GlideAjax, GlideDateTime, GlideSystem)
- Experience with Flow Designer and Workflow Studio (subflows, actions, data pills)
- Experience building/enhancing Service Portal, custom widgets, Record Producers (AngularJS or modern UI)
- Integrations using REST/SOAP, Integration Hub, MID Server, scripted REST APIs
- Configure and customize ITSM core modules: Incident, Problem, Change, Request Fulfillment, Knowledge, Asset, CMDB
- Platform administration: user/role management, ACLs, performance tuning, upgrades, instance hygiene
- Data management: Import Sets, Transform Maps, Transform Scripts, Data Policies, Dictionary
- Experience with Update Sets, Scoped Applications and best practices for maintainability
- Develop and maintain reports, dashboards, and Performance Analytics
- Familiarity with Virtual Agent / conversational AI basics
- Agile methodologies, stakeholder collaboration, estimation, and requirement gathering
- Mentor junior developers/admins and contribute to team knowledge sharing
What We Do
A premiere data services company serving clients in North America, Datavail has 1,000 data professionals, data engineers, developers, project managers, consultants, and business experts, supported by industry-leading automation and intellectual property. For more than 17 years, Datavail has worked with thousands of companies spanning different industries and sizes. At Datavail, we look for more than smarts, experience and proficiency. On top of those requirements, we seek people who mesh with our corporate values. We seek brilliance without bravado and know-how without a know-it-all attitude. We hold low ego in high regard, embrace problem-solving as a passion and welcome every day as a new opportunity to learn. We’re flexible and hard working. We’re committed to our clients and colleagues. We help our people grow so they can help our clients grow. That makes us grow so we can help even more customers leverage organizational data for business value. Our Core Values: 1. We desire to serve. 2. We embody flexibility for availability 3. We exemplify low ego. 4. We work hard. 5. We strive for continuous improvement. 6. We are growth-oriented.
