ServiceNow Dev Manager (Catalog & Platform)

Description and Requirements
Role Value Proposition:
As a manager, you will be part of the leadership team that is responsible for the end-to-end, long-term lifecycle and technical direction of the ServiceNow product development teams. Including multi-phased initiatives from the original concept through final implementation and maintenance. Additionally, you will be involved in the creation of plans, schedules, estimates, allocation of people, and status sharing in a Scaled Agile Framework (SAFe) environment.
You will be managing full-stack software engineers on a fast-paced team building and running systems that are customer-first, leveraging modern, cloud technologies, cutting-edge design, and integrations across the entire software stack. You will also work closely with other Product and Design teams, to help shape the solutions that we deliver to our customers. As a people leader, you champion a positive culture of inclusion. You will have an opportunity to impact every part of the system, foster and cultivate your curiosity, and fill a critical role enabling the team to focus on delivering amazing technology and customer solutions.
Key Responsibilities:

• People leader over full-stack ServiceNow engineering team.
• People/Resource Management (hiring, development, engaging talent, utilization).
• Remove barriers from Development teams.
• Contribute to the development and management of ServiceNow product roadmaps that allow for the delivery of value in the short and long term.
• Managing the technical implementation ensuring that we are minimizing technical debt while increasing the delivery of value to the MetLife enterprise.
• Establish and enforce best practices in code control, code reviews, unit testing, DevOps, and application maintenance.
• Establish SAFe metrics, maintenance metrics, and KPIs to help optimize product delivery.
• Identify risk and assist in driving audits to conclusion.
• Assist in the management of financials and budgets.

Essential Business Experience and Technical Skills:
Required:

• Bachelor's degree in computer science or related field
• Five plus years of experience with ServiceNow products (ITSM, ITOM, CSM, VRM, etc.)
• Five plus years of experience with Service Catalog and Service Portal development
• Five plus years in software development environments
• Two plus years in leading/managing a team of technologists.
• Passion for technology, deliberately bringing technology into your own life and the work that you do.
• Experience with activities, tools, and techniques for converting business requirements and logical models into a technical application design.
• Knowledge and ability to apply secure coding standards used to prevent security vulnerabilities.
• Experience in managing effective teams through development opportunities, recognition, and feedback for both onshore and offshore teams.
• Cross-functional leadership: organize, motivate, and lead those outside of the team.

Preferred:

• Master's degree in computer science or related field.
• Five plus years in leading/managing a team of technologists.
• DevOps practices for CI/CD, release management, and automation using Azure DevOps.
• ServiceNow and ITIL certifications.

At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" as well as the 2024 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
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