ServiceNow Consulting Director

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

The ServiceNow Consulting Director is a member of the ServiceNow practice leadership team, focused on driving growth, strengthening client relationships, expanding market presence across the United States, and leading ServiceNow delivery operations. This role partners closely with sales, delivery, alliance, and practice leadership to support go-to-market execution, client success, and the development of high-performing ServiceNow talent. The Director brings a practice-growth mindset that extends beyond platform implementation, with a strong understanding of the ServiceNow partner ecosystem, Product Line Achievement (PLA) and Validated Practice objectives, learning and certification strategies, talent development, industry-led solutioning, and go-to-market activation. This leader is accountable for revenue growth and the operational health of the ServiceNow practice, while connecting ServiceNow capabilities to industry-specific business outcomes and contributing to practice growth, market differentiation, and long-term client value creation.

Responsibilities

• Collaborate with ServiceNow practice leadership to advance U.S. market growth initiatives, including pipeline development, account expansion, and market visibility.
• Build and maintain trusted advisor relationships with client executives across key accounts.
• Partner with Sales leadership on account planning, pursuit strategy, solution shaping, and proposal development.
• Support complex sales pursuits and participate in executive-level client discussions.
• Collaborate with Alliance and Marketing teams to strengthen ServiceNow partner alignment and market presence.
• Support ServiceNow partner objectives, including Product Line Achievement (PLA), Validated Practice goals, certification and learning strategies, and other initiatives that strengthen the practice’s market position and partner standing.
• Drive industry-led solutioning by connecting ServiceNow capabilities and offerings to client business outcomes, emerging industry needs, and differentiated market solutions.
• Provide senior oversight and guidance for ServiceNow engagements, ensuring quality, financial, and delivery expectations are met.
• Act as an escalation point for complex client situations and support resolution efforts.
• Lead, mentor, and develop senior ServiceNow leaders, architects, and delivery managers.
• Support talent planning, hiring, onboarding, certification, and career development activities.
• Develop and execute talent strategies that build ServiceNow capabilities, strengthen technical and functional expertise, and support the long-term scalability of the practice.
• Contribute to practice financial performance through forecasting, utilization awareness, and margin management.
• Support annual planning, operational priorities, and strategic initiatives for the ServiceNow practice.
• Stay current on ServiceNow platform capabilities, roadmap, partner ecosystem, and industry trends to inform offerings and client conversations.
• Lead ServiceNow delivery operations across active engagements, ensuring consistent execution standards, delivery governance, and adherence to implementation best practices.
• Drive resource capacity planning and alignment of skills to pipeline demand to ensure scalable, predictable delivery performance.
• Establish and monitor delivery performance metrics (e.g., margin, utilization, project health, client satisfaction) and implement corrective actions as needed.
• Standardize and evolve ServiceNow delivery methodologies, accelerators, and quality assurance frameworks to improve efficiency and scalability across the practice.
• Contribute to go-to-market activation, market differentiation, and the development of repeatable ServiceNow offerings, accelerators, and industry solutions that create long-term client and practice value.

Required Qualifications

• Bachelor’s degree or equivalent experience.
• 8+ years of experience in consulting or technology services, with significant ServiceNow platform experience.
• Prior experience operating at a Director or equivalent senior leadership level within a professional services organization.
• Demonstrated ability to support and drive revenue growth, influence pipeline, and build executive client relationships.
• Strong understanding of the ServiceNow platform, ecosystem, and enterprise adoption models.
• Demonstrated understanding of the ServiceNow partner ecosystem and the ability to translate ServiceNow capabilities into industry-specific business outcomes and differentiated client solutions.
• Excellent communication, presentation, and stakeholder management skills.
• Ability to collaborate effectively across sales, delivery, alliances, and internal leadership teams.

Preferred Qualifications

• Experience supporting regional or national practice growth initiatives.
• Experience working with large commercial or enterprise clients.
• Experience leading or scaling delivery operations within a professional services or technology consulting practice.
• Experience contributing to ServiceNow PLA, Validated Practice, partner achievement, or similar partner-program objectives.
• Experience developing ServiceNow learning, certification, and talent-development strategies.
• Experience developing industry-led ServiceNow solutions, go-to-market offerings, or market-facing accelerators.
• ServiceNow certifications and/or experience across multiple ServiceNow workflows (e.g., ITSM, CSM, HRSD, SecOps, GRC).

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.

All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law. 

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at [email protected].

RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.

RSM will consider for employment qualified applicants with arrest or conviction records. For those living in California or applying to a position in California, please click here for additional information.

At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.