The Role
The ServiceNow Business Analyst will gather and document business requirements, facilitate workshops, support UAT, and monitor ServiceNow implementations.
Summary Generated by Built In
Our client, supporting a top global healthcare
company, seeks a ServiceNow Business Analyst, which involves acting as the
critical bridge between business stakeholders and technical teams. The
successful candidate will be responsible for driving the analysis,
documentation, and delivery of ServiceNow solutions that streamline and
optimize operations across the organization. This role demands a highly
motivated professional with a strong analytical mindset, excellent
communication skills, and proven hands-on experience with the ServiceNow
platform
This is a hybrid role which will require 3 days on-site presence in Bangalore Office. Also, The role is Contract to Hire position where top performing candidates will be converted to a regular employee with the client.
The Role.
- Gather, analyze, and document detailed business
requirements from stakeholders across multiple departments, translating
high-level needs into clear and actionable functional specifications.
- Facilitate workshops, interviews, and working sessions
with business owners and technical teams to capture end-to-end process flows
and system requirements.
- Lead the creation of Business Requirement Documents
(BRDs), Functional Requirement Documents (FRDs), user stories, use cases, and
process flow diagrams for ServiceNow implementations.
- Collaborate closely with ServiceNow developers,
architects, and project managers to ensure business requirements are accurately
interpreted and delivered within scope.
- Perform gap analysis between current-state processes
and future-state ServiceNow capabilities, identifying areas for improvement and
optimization.
- Manage and prioritize the product backlog, ensuring
alignment with business objectives and project timelines.
- Coordinate and support User Acceptance Testing (UAT)
activities, including test case preparation, defect tracking, and sign-off
coordination with stakeholders.
- Serve as a key liaison between business stakeholders
and IT teams throughout the project lifecycle, ensuring continuous
communication and alignment.
- Support change management activities including training
material preparation, stakeholder communication, and adoption strategies for
newly deployed ServiceNow solutions.
- Monitor post-go-live performance, gather user feedback, and recommend
enhancements to continuously improve ServiceNow platform utilization
Requirements
- Minimum 4+ years of hands-on experience as a Business
Analyst with specific focus on ServiceNow platform implementations and
upgrades.
- Proven expertise in gathering business requirements and
translating high-level requirements into detailed functional and technical
specifications.
- Strong understanding of ServiceNow modules including IT
Service Management (ITSM), IT Operations Management (ITOM), or Customer Service Management (CSM).
- Experience producing and maintaining professional
documentation including BRDs, FRDs, user stories, use cases, and process maps.
- Demonstrated ability to conduct stakeholder interviews,
facilitated workshops, and requirements review sessions.
- Solid experience with Agile/Scrum methodologies,
including backlog management, sprint planning, and working with
cross-functional development teams.
- Strong analytical and problem-solving skills with the
ability to perform gap analysis and process improvement assessments.
- Excellent verbal and written communication skills with
the ability to engage effectively with both technical and non-technical
stakeholders.
- Experience supporting or leading UAT cycles, including
test script development, defect logging, and stakeholder sign-off management.
- Prior experience working within the healthcare industry or with healthcare IT systems and compliance frameworks (e.g., HIPAA, HL7) is a strong advantage..
- SNow CSA certification would be added benefit.
Skills Required
- Minimum 4+ years of hands-on experience as a Business Analyst with specific focus on ServiceNow platform implementations and upgrades
- Strong understanding of ServiceNow modules including IT Service Management, IT Operations Management, or Customer Service Management
- Solid experience with Agile/Scrum methodologies, including backlog management and sprint planning
- Prior experience working within the healthcare industry or with healthcare IT systems and compliance frameworks is a strong advantage
- SNow CSA certification would be added benefit
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The Company
What We Do
Meta Resources Group helps businesses execute complex business and technology initiatives by providing expert delivery teams, solutions architecture, IT staffing, and training, offering cutting-edge digital solutions.
