ECS is seeking a ServiceNow Business Analyst to work remotely. The ideal candidate will have experience with the following ServiceNow applications: (App Engine, CSM, HRSD, SPM).
The ServiceNow Business Analyst will be responsible for responding to any business demand engagement for the ServiceNow platform. Assist with requirements gathering by using interviews, document analysis, requirements workshops, business process descriptions, use cases, scenarios, and task and workflow analysis, as required to produce specifications. Work with the wider team for assessment and be the interface between the development teams and the wider business.
Must have a solid understanding of "as is" "to be" in order to break the requirements into user stories that are suitable for iterative, incremental development and facilitate testing activities.
The Business Analyst will be performing role of the SCRUM Master during the deployments and must be able to facilitate calls, create dashboards and manage daily assignments.
- Leads, coordinates, communicates, integrates, and is accountable for capturing clear concise requirements that support the needs of the customer for User Stories
- Support the documenting processes, identify new process requirements, capture user stories and performs unit testing
- Brief and facilitate the project meetings, schedule meetings, write up of action items and meeting notes.
- Document test steps in a user-friendly format
- Must adhere to ECS / Client branding and formatting standards
- Knowledge Management: Facilitate information and document sharing on ECS’s internal platforms
- Facilitate product backlog grooming, sprint planning, daily SCRUM, sprint review, and sprint retrospective sessions
- Achieve operational objectives by contributing information and recommendations to strategic plans; resolving problems; identifying trends; determining system improvements; implementing change; plan and schedule project timelines and deliverables.
Salary Range: $100,000 - $135,000
General Description of Benefits
Preferred Qualifications- Must be a US Citizen with the ability to pass an extensive federal government e-QIP background check.
- B.S. degree in Computer Science, Software Engineering, MIS or equivalent; M.S.
- 5+ years of relevant Engagement Management experience in a consulting environment.
- Must have experience within the following applications: (App Engine, CSM, HRSD, SPM).
- Proven track record of success in deploying SaaS-based or ITIL®-related solutions in a client environment.
- ServiceNow Administrator Certification desired.
- ServiceNow Implementation Specialist Certification desired.
- ITIL® v3 required.
- PMP certification desired.
- Possess a thorough understanding and working knowledge of the ServiceNow platform and project management methodologies.
- Experience with both MSP and Domain Separation.
- Strong oral and written communication skills, with the ability to confidently present ideas and processes to stakeholders with varying levels of technological experience.
- Experience managing technical teams in complex, dynamic environments; collaborating with and managing teams in multiple countries a plus.
- Performance-driven with strong analytical and organizational skills.
- Leading and facilitating meetings.
- Running workshops and giving presentations.
- Verbal and written communication skills.
- Problem-solving and conflict resolution.
Work Environment and Physical Requirements
- This is primarily a sedentary position.
- Driving or airline travel to client and company sites is required on a limited basis.
- Frequent talking and hearing is required to express and exchange ideas and convey detailed and important ideas to coworkers and customers.
- Close visual acuity is required to perform viewing a computer terminal for 8 or more hours a day.
All candidates must meet the following criteria:
- Must be a US Citizen, no dual Citizenships.
- Must be able to secure a Public trust clearance.
- Must be able to work across multiple programs across the Federal and DOD space.
The core values that ECS looks for in an engagement manager include: Teamwork, Respect, Accountability, Integrity, and Leadership.
ECS Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ECS and has not been reviewed or approved by ECS.
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Healthcare Strength — ECS advertises multiple national-network medical plan options with HSA eligibility alongside dental and vision coverage. Coverage generally begins quickly and is paired with company-paid short- and long-term disability, adding stability to the health package.
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Retirement Support — A 401(k) with Safe Harbor and immediate vesting on employer contributions is emphasized, with an employer match available. Access to an employee stock purchase plan via the parent company provides an additional savings avenue.
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Parental & Family Support — Paid parental leave up to 30 days, adoption assistance, and other family-oriented leaves are highlighted. Feedback suggests these offerings add meaningful value beyond base pay for many roles.
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What We Do
ECS, a segment of ASGN (NYSE: ASGN), delivers advanced solutions and services in cloud, cybersecurity, artificial intelligence (AI), machine learning (ML), application and IT modernization, and science and engineering. The company solves critical, complex challenges for customers across the U.S. public sector, defense, intelligence and commercial industries. ECS maintains partnerships with leading cloud, cybersecurity, and AI/ML providers and holds specialized certifications in their technologies. Headquartered in Fairfax, Virginia, ECS has more than 3,400 employees throughout the U.S. and has been recognized as a Top Workplace by The Washington Post for the last five years.
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