Overview
Join a team where innovation meets mission. Our AI, cloud, cyber, and modernization solutions save agencies thousands of hours, safeguard national security, and strengthen health and humanitarian missions worldwide. With 1,700+ team members, 1,500+ AI/data experts, and 100+ prime contracts, we deliver at scale and with purpose.
We’ve been recognized as a Top Workplace by the Washington Post for six straight years and named to the Inc. 5000 Fastest Growing Private Companies 13 of the past 14 years. Credence is a welcoming home for those looking to grow and contribute to positive change. We encourage all employees to expand beyond their boundaries, dive into important world-changing Federal challenges.
Position Summary
Credence has an immediate need for a ServiceNow Architect who will be responsible for providing the overall guidance and structure for architecting, implementing, and maintaining innovative solutions and approaches. This position supports technical solution and development / implementation of solutions that leverage the OOTB ServiceNow modules and Custom App to migrate legacy applications to the DLA Enterprise ServiceNow platform.
Responsibilities:
- Ensure all designs created by different teams aligns with the architecture principles of ServiceNow and should be reusable, reliable, and adaptive.
- Act as the technical gateway between the initial designs agreed through to the delivery cycles with the project managers, business analysts, solution architects and developers.
- Provide presentation to senior stakeholders on the solution approaches and roadmaps.
- Ensure that the platform capabilities are efficiently and effectively utilized to drive expected business outcomes.
- Requirements elicitation, design, development, testing, training, and implementation support
- Managing the ServiceNow solution design, development, testing, and go-live support.
- Understanding the business context and how to translate business and functional requirements into a sustainable ServiceNow implementation.
- Working with project resources to define sustainment governance and processes as part of operational transition.
- Providing insight and expertise into the ServiceNow platform capabilities and roadmap
- Working with technical subject matter experts (SMEs) to identify and refine data requirements.
- Provide guidance to convert requirements into design and migration steps.
- Working with customer SME’s and senior leadership to ensure systems requirements are met.
- Proficient with business rules, client script, UI policies, UI actions, script includes, flow designer, notifications.
- Fosters a customer-focused environment.
- Communicates effectively through presentations to a wide variety of audiences at all organizational levels.
- Eliminates obstacles, gets results that have a clear, positive, and direct impact on business performance. Drives the organization to achieve results.
- Displays and lives collaborative leadership by inviting varied perspectives to discussions.
- Good problem solver and out of the box thinker
- Familiarity with systems integration utilizing web services and other web-based technologies.
- Experience as a Business Architect for development and implementation projects
- Experience performing ServiceNow analysis, architecture, and application development or similar responsibility.
- Hands-on experience with ServiceNow components, such as Predictive Intelligence, Change Management, Service Catalog, Incident Management, Problem Management, Release Management, CMDB, CSM, Knowledge Management, Self-Service Portal, etc.
- Experience in performing and advising on change management.
- Prior experience participating in the full Software Development Life Cycle (SDLC), including analysis, design, coding, testing, and promotion into production.
- Proficient in JavaScript, HTML, CSS, XML
Requirements
- Must be a US citizen with the ability to obtain a successful DOD Secret clearance is required for consideration.
- Bachelors of Science in Computer Science, Information Systems, Engineering, Business or related discipline is required.
- Five (5) years total work experience
- Experience with application programming interfaces (APIs) in a ServiceNow platform in order to support Low-Code/No-Code Development.
- Experience with API platform such as MuleSoft is a plus.
- Experience developing application/process automation software based on BPMN models, experience using software tools such as Java, Javascript, Salesforce, etc. with Oracle or Microsoft SQL Server databases.
- Basic knowledge of DevOps tools such as Jenkins and Ansible.
- Experience in agile and hybrid low-code application development using JIRA for user story task management.
- Good understanding of ServiceNow's architecture, data model, and core concepts.
- Knowledge of RESTful API design principles and the ability to create and consume REST APIs in ServiceNow.
- Knowledge of configuring ServiceNow to receive requests from the API Gateway, including the correct HTTP methods (GET, POST, PUT, DELETE) and response handling.
- Good understanding of ACLs for API security
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Work From Home
- Free Food & Snacks
- Wellness Resources
Top Skills
What We Do
Credence provides innovative technology, health, international development, engineering, and management solutions to support mission-critical programs for Federal government customers. We are one of the nation’s largest privately held government contractors.
Our ability to perform exceptionally to implement new solutions, efficiencies, and savings across 220 U.S. Government programs is due to our obsession with exceeding customer expectations and our emphasis on employee wellbeing—best exemplified by our corporate philosophy: “One Measure of Success. Yours.”
WHY WORK WITH CREDENCE? We are consistently rated as a Top Workplace and are proud to be one of the fastest growing privately held firms in the U.S. over the last decade.
Credence treats each customer, teaming partner, and employee as a trusted partner whom we serve. We ensure successful outcomes by focusing on the measure of success that we consider to be most important—Yours.
WHY WORK FOR CREDENCE? We are a diverse, enthusiastic team of professionals who are dedicated to providing exceptional service to our customers. Our culture is focused on employee empowerment, recognition, and reward, and each person is encouraged to take initiative and strive to reach their greatest potential.
HOW CREDENCE GIVES BACK: We believe in giving back to the communities in which we live and work through corporate charitable events, support for employee volunteering, and a 100% corporate match for employee charitable giving.
