LightFeather is seeking a highly skilled and experienced ServiceNow Architect to join our Washington, D.C.-based team in a fully remote capacity. In this role, you will design, implement, and optimize ServiceNow solutions supporting IT modernization initiatives. The ideal candidate will possess extensive expertise in ServiceNow architecture, integrations, and customization, with a strong track record of leveraging the platform to streamline workflows, improve service delivery, and enhance operational efficiency. This is a Full-Time, Remote Position.
- Location: Fully Remote
- Job Type: Full-time
- Salary: $150,000-$170,000k annually
- Clearance Requirement: U.S. citizenship is required. Candidates must possess or be able to obtain a Secret or Top Secret security clearance.
Key Responsibilities
- Design and optimize scalable ServiceNow solutions that align with business and IT requirements while adhering to platform best practices.
- Lead ServiceNow implementations, including solution design, technical planning, and phased deployments, while ensuring performance and maintainability.
- Collaborate with cross-functional teams to translate business needs into detailed technical requirements and specifications.
- Develop custom applications and extend ServiceNow modules using ServiceNow App Engine, Flow Designer, scripting, and other platform capabilities.
- Integrate ServiceNow with external systems and third-party applications, ensuring seamless data flow and robust security.
- Optimize ServiceNow workflows, manage data migrations, and enhance system performance through platform configuration and best practices.
- Conduct code reviews, testing, and deployment planning to maintain high standards of reliability, scalability, and security.
- Provide technical leadership by mentoring developers, guiding stakeholders, and enforcing ServiceNow development best practices.
- Create and maintain detailed documentation for applications, system designs, configurations, integrations, and processes.
- Ensure compliance with IT security standards, data governance policies, and regulatory requirements relevant to the platform.
- Troubleshoot and resolve technical issues affecting ServiceNow performance and functionality.
- Drive continuous improvement by staying current with ServiceNow updates and features and recommending system enhancements that align with IT modernization goals.
Required Qualifications
- Active Secret or higher clearance
- ServiceNow Certified System Administrator (CSA).
- 5+ years of experience as a ServiceNow Architect or in a similar role.
- In-depth experience with ServiceNow integrations, custom development, and troubleshooting.
- Expertise in implementing and optimizing ServiceNow modules such as ITSM, ITOM, HRSD, Security Operations, Service Catalog, and Reporting.
- Strong knowledge of ServiceNow data models, workflows, JavaScript, REST APIs, and web technologies, including HTML and CSS.
- Experience with ServiceNow upgrades, performance optimization, and implementing best practices for scalability.
- Strong knowledge of data security practices and integration security protocols.
- Excellent communication and collaboration skills, with the ability to engage effectively with technical and non-technical stakeholders.
- Strong problem-solving capabilities and a proven ability to develop innovative solutions to complex technical challenges.
- Experience with Agile and DevOps methodologies.
- Self-motivated, proactive, and able to work independently in a remote environment.
Preferred Qualifications
- ServiceNow Certified Application Developer (CAD) or equivalent certifications.
- Experience with cloud platforms such as AWS and Azure.
- Experience with DevOps tools such as Jira, Jenkins, and GitHub.
Why Join LightFeather?
At LightFeather, you're not just taking a job—you're joining a purpose-driven team that delivers innovative, mission-critical solutions to make a real difference. You'll work on diverse, meaningful projects that challenge and inspire you, alongside some of the best minds in the industry.
LightFeather is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.
Skills Required
- Active Secret or higher security clearance
- ServiceNow Certified System Administrator certification
- 5+ years of experience as a ServiceNow Architect or in a similar role
- Experience with ServiceNow integrations, custom development, and troubleshooting
- Expertise implementing and optimizing ServiceNow ITSM, ITOM, HRSD, Security Operations, Service Catalog, and Reporting modules
- Knowledge of ServiceNow data models, workflows, JavaScript, REST APIs, HTML, and CSS
- Experience with ServiceNow upgrades, performance optimization, and scalability best practices
- Knowledge of data security practices and integration security protocols
- Excellent communication and collaboration skills with technical and non-technical stakeholders
- Strong problem-solving skills and ability to develop innovative technical solutions
- Experience with Agile and DevOps methodologies
- Ability to work independently in a remote environment
- ServiceNow Certified Application Developer certification or equivalent
- Experience with AWS and Azure
- Experience with Jira, Jenkins, and GitHub
What We Do
LightFeather is a federal technology company that helps government agencies move from complexity to clarity. We build and run the systems behind some of the government’s most consequential missions: AI and data intelligence, secure agile engineering, cloud, and cybersecurity for more than 20 federal agencies, including DHS, DOJ, the Department of State, and the IRS. Our work unifies hundreds of millions of records, automates what used to take whole teams, and keeps mission-critical platforms running at 100 percent uptime. We are a woman-owned and service-disabled veteran-owned small business, founded in 2018 and headquartered in Arlington, Virginia, with a team of 55 working across 16 states. Small is the point. Our engineers, analysts, and designers get real ownership of work that matters from day one, ship to production in their first weeks, and see their work used by the people who protect, process, and serve the public every day.
Why Work With Us
We hire people who are curious, direct, and comfortable in complex, high-trust environments. Many of our roles support cleared federal programs, and we hold a Top Secret facility clearance. If you want your work to carry weight, come build with us.
