The Role
The ServiceNow Architect will oversee technical solutions, architecture, and implementation of ServiceNow modules, mentor staff, and support presales efforts, while ensuring customer satisfaction.
Summary Generated by Built In
ABOUT US:
At Intact Technology, we are driven by a shared commitment to customer success, employee fulfillment, and meaningful impact. We believe that the combination of human ingenuity and intelligent tools allows us to deliver smarter solutions, faster outcomes, and exceptional value for our clients and partners.
Our culture celebrates individuality, autonomy, and empowerment, giving every team member the freedom to think creatively, act boldly, and leverage intelligent tools to amplify their impact.
We recognize that our people are our greatest strength. Our dedication to employee well-being is reflected in our flexible work environment, comprehensive benefits, and investment in continuous learning and career growth. Whether collaborating in person or through digital platforms, we’re building a culture where people and cutting-edge technology work together to push the boundaries of what’s possible.
THE ROLE:
To provide senior-level technical leadership and architecture expertise across the ServiceNow platform, guiding assigned projects from solution design through implementation to ensure scalable, secure, and aligned outcomes.
The ServiceNow Architect acts as a visible leader within delivery teams, bringing clarity to complex requirements, defining technical direction, and serving as a trusted advisor to stakeholders while collaborating across functions to drive successful platform solutions.
TO BE SUCCESSFUL HERE YOU WILL:
REQUIRED QUALIFICATIONS:
OUR TALENT VISION:
OUR BENEFITS:
PHYSICAL DEMANDS
This position is primarily sedentary and requires the ability to maintain focus on computer screens for extended periods. Frequent interaction with team members is necessary to clearly articulate ideas and information. The role involves extensive reading, transcribing, and repetitive hand and wrist motions related to typing and/or using a mouse. Reasonable accommodation may be provided to enable qualified individuals with disabilities to perform essential job functions.
WORK ENVIRONMENT
The work is primarily performed on-site in a professional office environment. This role routinely uses standard office equipment such as computers, and video conferencing technology. Work is typically conducted in a well-lit, temperature-controlled setting with moderate noise levels.
EQUAL OPPORTUNITY EMPLOYER
Intact is an Equal Opportunity Employer, including protected veterans and individuals with disabilities. We are committed to providing equal employment opportunities without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status under applicable law.
DISCLAIMER
This job posting is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all duties, responsibilities, and qualifications required for this role. Nothing in this posting constitutes a contract of employment. Duties and responsibilities may change as business needs evolve.
If you require assistance or accommodation during the application process, please contact [email protected] to make arrangements.
At Intact Technology, we are driven by a shared commitment to customer success, employee fulfillment, and meaningful impact. We believe that the combination of human ingenuity and intelligent tools allows us to deliver smarter solutions, faster outcomes, and exceptional value for our clients and partners.
Our culture celebrates individuality, autonomy, and empowerment, giving every team member the freedom to think creatively, act boldly, and leverage intelligent tools to amplify their impact.
We recognize that our people are our greatest strength. Our dedication to employee well-being is reflected in our flexible work environment, comprehensive benefits, and investment in continuous learning and career growth. Whether collaborating in person or through digital platforms, we’re building a culture where people and cutting-edge technology work together to push the boundaries of what’s possible.
THE ROLE:
To provide senior-level technical leadership and architecture expertise across the ServiceNow platform, guiding assigned projects from solution design through implementation to ensure scalable, secure, and aligned outcomes.
The ServiceNow Architect acts as a visible leader within delivery teams, bringing clarity to complex requirements, defining technical direction, and serving as a trusted advisor to stakeholders while collaborating across functions to drive successful platform solutions.
TO BE SUCCESSFUL HERE YOU WILL:
- Partner with Project Manager to ensure Intact delivery of expected client outcomes with outstanding customer satisfaction.
- Accountable for all aspects of the technical solution, including overall solution architecture, best practice configuration of the ServiceNow modules, and integration analysis and design.
- Provides guidelines, guardrails, and direction in implementation of solution.
- Supports presales solutioning efforts, and reviews statements of work.
- Participates in the development of estimating models, standard workplans / resource plans, and reusable assets to improve consistency of delivery.
- Mentors and develops more junior technical staff.
- Participates in the recruiting and hiring process for technical staff.
- Networking with peers on technical matters, design prototypes, system designs and enterprise-wide research projects.
- Provide hands-on development, when necessary
REQUIRED QUALIFICATIONS:
- TS/SCI clearance — must-have (no exceptions).
- Minimum 8 -10 years of ServiceNow development and/or solution architecture
- Ability to work onsite 5 days per week in Lorton, VA
- Broad and deep knowledge and understanding of the ServiceNow platform
- Deep knowledge and expertise in 1-2 ServiceNow product areas
- Experience developing and implementing systems using Agile/Scrum methodology.
- Micro-services architecture knowledge, enterprise integration patterns
- Ability to design, architect and configure multiple applications / modules in the ServiceNow platform as we all as to design, architect and configure complex integrations between ServiceNow and third-party applications.
- Minimum 8 or more major module implementations in the last 3 years, last 2 in Architect role.
- Ideal candidate would possess a CSA, CAD and a minimum of 2 Certified Implementation Specialist (CIS) certifications and 5 micro-certifications (or would acquire these certifications within 6 months of hire)
- Ideal candidate also possesses a CMA / CTA (preferred)
- Strong communication and customer relationship skills and the ability to adjust for audience appropriately.
OUR TALENT VISION:
- We take ownership in our customers’ success, delivering excellence with purpose and precision, every time.
- We’re passionate about harnessing innovation, data, and the power of AI to create meaningful outcomes that drive transformation for our clients and communities.
- Our people are innovators, thinkers, and problem-solvers, blending human creativity with cutting-edge technology to design smarter, faster, more sustainable solutions.
- Our culture values individuality and empowerment. We trust our teams to take initiative, think critically, and use emerging tools like AI to elevate how we work, learn, and deliver value.
- We actively support a healthy blend between work and life and believe that sustainable performance comes from collaboration, curiosity, and continuous improvement.
OUR BENEFITS:
- Ongoing personal and professional development opportunities.
- Flexible paid time off, plus 12 paid holidays.
- Premium healthcare plans — Medical, Dental, Vision — including HSA and FSA options.
- Qualified 401(k) program.
- Virtual happy hours and team-building events.
PHYSICAL DEMANDS
This position is primarily sedentary and requires the ability to maintain focus on computer screens for extended periods. Frequent interaction with team members is necessary to clearly articulate ideas and information. The role involves extensive reading, transcribing, and repetitive hand and wrist motions related to typing and/or using a mouse. Reasonable accommodation may be provided to enable qualified individuals with disabilities to perform essential job functions.
WORK ENVIRONMENT
The work is primarily performed on-site in a professional office environment. This role routinely uses standard office equipment such as computers, and video conferencing technology. Work is typically conducted in a well-lit, temperature-controlled setting with moderate noise levels.
EQUAL OPPORTUNITY EMPLOYER
Intact is an Equal Opportunity Employer, including protected veterans and individuals with disabilities. We are committed to providing equal employment opportunities without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status under applicable law.
DISCLAIMER
This job posting is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all duties, responsibilities, and qualifications required for this role. Nothing in this posting constitutes a contract of employment. Duties and responsibilities may change as business needs evolve.
If you require assistance or accommodation during the application process, please contact [email protected] to make arrangements.
Top Skills
Agile
Integration Patterns
Micro-Services
Scrum
Servicenow
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The Company
What We Do
Empowering IT organizations across the world's largest companies and government agencies to deliver real outcomes. Our IT software consulting services and managed services have helped customers improve customer experience, reduce costs, remediate risk, and improve efficiency. We can help you too.
With more than 40% of our workforce former customers themselves, we experienced the need for an evolved approach to traditional consulting and we built it. We’ve flipped traditional consulting on its head, “bookending” the traditional approach to ITOM consulting services to actually create results that last.
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