About the company
Consilio stands as the global leader in eDiscovery, document review, flexible legal talent, and legal advisory & transformation consulting services. With its Consilio Complete suite of capabilities, the company empowers multinational law firms and corporations using innovative software, cost-effective managed services, and deep legal and regulatory industry expertise.
Position Overview:
Global Enterprise Organization seeks a fulltime ServiceNow Administrator to join our exciting team. The Administrator will be responsible for providing continuous service improvements and it is essential for you to have a deep understanding of ServiceNow CMDB platform and working knowledge of other modules such as Incident Management, Change Management and Problem Management. Your responsibilities will include hands-on technical expertise to support CMDB initiatives, and working closely with architects, developers, platform owners, and service teams to deliver configuration data across the organization.
Responsibilities- Administer and maintain the ServiceNow CMDB, ensuring data accuracy, completeness, and consistency across all CI classes
- Maintain CI relationships and dependency mappings to support Incident, Change, Problem, and Service Mapping use cases Handle daily ServiceNow support for areas of Infrastructure.
- Administer and maintain the ServiceNow CMDB, ensuring data accuracy, completeness, and consistency across all CI classes
- Collaborate with ITOM, ITSM, cloud, and infrastructure teams to onboard new CI types and discovery sources.
- Support audits, compliance, and risk initiatives by ensuring CMDB data aligns with required controls and evidence needs.
- Monitor, analyze, and report on CMDB health metrics (e.g., completeness, correctness, compliance) and lead remediation efforts where gaps are identified.
- Responsible for CMBD support and participate in platform upgrades, patches, and CMDB-related testing and validation activities
- Create and maintain process and knowledge documentation for CMDB
- Identify and implement continuous improvements to CMDB processes, automation, and data consumption.
Requirements:
- BA/BS degree in Computer Science, Mathematics, Engineering or equivalent degree/experience.
- 3-5 years of IT administration
- At least 2–4+ years of hands-on experience administering ServiceNow CMDB and Discovery.
- Demonstrate understanding of complex problem-solving techniques dealing with infrastructure support.
- Experience supporting Incident, Request, Problem, and Change processes that rely on CMDB data
- Strong hands-on expertise with ServiceNow CMDB, including CI classes, relationships, reconciliation, and normalization.
Other Skills
- Industry recognized certifications (ServiceNow Admin certifications)
- Reasonable level of experience with automation and/or scripting
- A strong desire to make a difference.
- Able to set objectives, meet deadlines and work under pressure in a fast moving business
- Excellent interpersonal and communication skills.
- Has broad perspective and understanding of business and trends in the market place; is current on business and industry trends.
- Has a holistic approach to business; understands his/her own area of expertise and how it applies to the good of the group/business.
- Excellent organizational and project management skills.
- Strong problem-resolution skills.
- Must be detail-oriented and a team player.
- An understanding of general infrastructure administration support
- Experience with some of the following areas / concepts:
- Windows Server and Linux operating systems
- Active Directory (maintenance, group policy, permissions)
- VM server creation
- Enterprise storage systems
- Physical server class hardware
- Data center operations
Shift Timings - 7PM IST To 4PM IST
Consilio’s True North Values
Client Experience | Listen for the “why." Clearly define success. Be accountable. Go the extra distance to create moments that matter.
Collaboration | Treat everyone with respect. Welcome diverse views. Partner across geographies, generations, and teams. Rally around final decisions.
Innovation | Always be curious (ABC). Challenge the status quo. Experiment and fail forward. Build for the future.
Grit | Focus on what matters. Work with passion and persistence. Think like an owner. Deliver results you’re proud of.
Skills Required
- BA or BS degree in Computer Science, Mathematics, Engineering, or equivalent experience
- 3-5 years of IT administration experience
- At least 2-4+ years of hands-on ServiceNow CMDB and Discovery administration experience
- Understanding of complex problem-solving techniques for infrastructure support
- Experience supporting Incident, Request, Problem, and Change processes dependent on CMDB data
- Hands-on expertise with ServiceNow CMDB, including CI classes, relationships, reconciliation, and normalization
- Industry-recognized ServiceNow Administrator certification
- Experience with automation or scripting
- Understanding of general infrastructure administration support
- Experience with Windows Server and Linux operating systems
- Experience with Active Directory, group policy, and permissions
- Experience creating virtual machine servers
- Experience with enterprise storage systems
- Experience with physical server hardware
- Experience with data center operations
- Strong communication, interpersonal, organizational, project management, and problem-resolution skills
- Ability to set objectives, meet deadlines, work under pressure, and collaborate as a team player
Consilio LLC Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Consilio LLC and has not been reviewed or approved by Consilio LLC.
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Retirement Support — Company and plan materials describe a 401(k) with employer match and auto-enrollment, signaling structured retirement support for eligible employees.
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Parental & Family Support — A parental-leave entry cites 8 weeks at 100% pay plus 10 days of bonding leave for either parent, alongside broader PTO offerings.
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Flexible Benefits — Careers content highlights flexible work arrangements and remote options, paired with a conventional health and welfare package and access to development programs.
Consilio LLC Insights
What We Do
Consilio is a global leader in eDiscovery, document review, risk management, and legal consulting services. The company supports multinational law firms and corporations using innovative software, cost-effective managed services and deep legal and regulatory industry expertise. Consilio has extensive experience in litigation, HSR second requests, internal and regulatory investigations, eDiscovery, document review, information governance, compliance risk assessments, cybersecurity, law department management, contracts management, legal analytics, paper discovery and digital printing, as well as legal recruiting and placement. Consilio and its global family of companies, Advanced Discovery, Altep, Millnet Document Services and Legal Placements Inc., employ leading professionals in the industry, applying defensible workflows with patented and industry-proven technology across all phases of the eDiscovery and risk management lifecycle. ISO 27001:2013 certified, the company operates offices, document review facilities and data centers across Europe, Asia, and North America. Security Notice: Prospective applicants and employees should note that Consilio's website can be securely accessed through the link below. Consilio NEVER charges candidates or employees for training or certifications. Such offers are scamming attempts, should be disregarded and / or reported to authorities in your local jurisdiction.
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