ServiceNow Administrator

Posted 2 Months Ago
Be an Early Applicant
Johns Creek, GA, USA
In-Office
Junior
Logistics • Transportation
The Role
Administers and maintains the ServiceNow enterprise IT platform: configures applications, forms, and workflows; implements modules and upgrades; develops custom features with scripting; integrates systems via web services/APIs; monitors performance; documents configurations and trains users.
Summary Generated by Built In

               

Ready To Go Further?

Saia is a different kind of logistics and transportation company. We do things the right way. You‘ll see it in our commitment to our people, customers, and community. You‘ll feel it in the support you get on day one – from leadership and from your team. A job with Saia is packed with opportunity – from learning new skills and advancing to competitive compensation and great benefits. It's all here and it’s exactly what going further is all about.

               

Position Summary

Administers and maintains enterprise IT platforms, ensuring optimal performance, reliability, and alignment with business objectives. Configures, customizes, and integrates systems while implementing enhancements to improve efficiency and user experience.

Major Tasks and Responsibilities

  • Develops and configures enterprise IT applications, forms, and automated workflows to improve business processes across multiple functions.
  • Implements new system modules, performs architectural changes, and manages platform upgrades.
  • Customizes applications and introduces new functionalities to support evolving business needs.
  • Uses scripting and programming languages to create custom features, business rules, and reports.
  • Integrates the platform with other business applications using web services and application programming interfaces to ensure smooth data exchange.
  • Monitors system performance and implements enhancements to improve efficiency, security, scalability, and user experience.
  • Creates and maintains comprehensive documentation for configurations, processes, and user guidance.
  • Conducts training sessions to enhance user adoption and proficiency with enterprise IT systems.

Qualifications

  • Bachelor’s degree in information technology, computer science, or a related field.
  • 2+ years of IT platform administration or related experience.
  • Knowledge of enterprise IT platform capabilities, including workflow automation, system configuration, and application integration.
  • Proficiency in scripting languages and API integrations.
  • Certified in enterprise IT platform administration or IT service management.

               

               

Benefits

At Saia, your success is our success! That’s why we work hard to provide you with what you need to build an awesome career. We are committed to rewarding superior employee performance so that when you work hard, your achievements won’t go unnoticed. 

  

Make Your Move

At Saia, our people are the reason we’ve been successful for over a century in the industry. Together, we’ve created a positive culture that’s driven by our core values – like dignity and respect, a customer-first approach, safety and more. With hundreds of terminals across the country and growing, we’re always looking for more collaborative and motivated individuals to join our team. So, if you’re ready to put your career on a solid path, let’s go further.

Saia is an Equal Opportunity Employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Skills Required

  • Bachelor's degree in information technology, computer science, or a related field
  • 2+ years of IT platform administration or related experience
  • Knowledge of workflow automation, system configuration, and application integration for enterprise IT platforms
  • Proficiency in scripting languages and API integrations
  • Certification in enterprise IT platform administration or IT service management

Saia Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Saia and has not been reviewed or approved by Saia.

  • Healthcare Strength — Healthcare coverage is considered robust, with affordable medical options and a premium-free plan after 10 years of service; this is highlighted as especially valuable for long-tenured employees.
  • Retirement Support — Retirement offerings include a 401(k) with company matching, supporting long-term savings alongside the core insurance benefits.
  • Leave & Time Off Breadth — Paid vacation, personal days, holidays, and sick leave are included, complemented by wellness programs and other supplemental options.

Saia Insights

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The Company
HQ: Johns Creek, GA
3,979 Employees
Year Founded: 1924

What We Do

Saia isn’t logistics as usual. We’re a different kind of company. We’re people-focused and safety-driven – with a history of stability that comes from over a century in the industry. When you join us, you get a team that has your back, leadership that’s always ready to listen and a culture built on doing things the right way – for our people, customers, and community. So if you’re ready to learn, grow and build a successful future, let’s go further, together

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