We are seeking a highly skilled ServiceNow Administrator to take a key leadership role in managing and enhancing a mission-critical platform for a federal agency serving over 3500 users. In this position, you will be the technical owner responsible for the stability, security, and enhancement of the ServiceNow environment. This role requires a strong understanding of the ServiceNow platform, including its core modules (GRC, IRM, SPM, ITSM, LSD/LSM) and best practices, combined with experience working within DoD environments and adhering to strict process and policy governance and security protocols. This role requires collaboration across diverse teams, including business stakeholders, end-users, ServiceNow developers, and full stack data integrations development teams.
Responsibilities:
- Serve as the primary administrator for the ServiceNow enterprise platform, ensuring optimal performance, availability, and stability.
- Proactively monitor system health, manage platform performance, and lead optimization efforts to address and prevent issues.
- Stay current with ServiceNow releases, platform capabilities, and industry best practices to maintain and enhance platform improvement.
- Manage the deployment of update sets and system upgrades, adhering and contributing to change management protocols.
- Collaborate closely with ServiceNow developers to design, review, and deploy custom applications and enhancements, ensuring alignment with platform best practices and architectural standards.
- Partner with full-stack application developers to architect and implement custom integrations between ServiceNow and other critical enterprise systems.
- Perform comprehensive system and integration testing, including unit, functional, and regression testing, to ensure quality and reliability.
- Act as a technical advisor to business stakeholders, gathering requirements and translating them into effective technical solutions on the ServiceNow platform.
- Troubleshoot and resolve complex platform and application issues, providing timely and effective support to end-users.
- Develop and maintain comprehensive technical documentation, including design specifications, process flows, user manuals, and training materials.
- Provide training and guidance to end-users and team members to encourage adherence to best practices.
- Administer all ServiceNow applications and modules in strict accordance with DoD security standards and organizational policies.
Requirements
- Minimum of 3 years of hands-on experience in ServiceNow administration and development.
- Must be able to obtain a DoD IAT 2 certification or higher required (CCNA-Security, GICSP, GSEC, Security+ CE, or SSCP)
- Must possess ServiceNow Certified System Administrator certification (CSA).
- Additional ServiceNow Certifications are a plus (i.e. Certified Implementation Specialist - Strategic Portfolio Management and Risk and Compliance).
- Demonstrable experience with ServiceNow modules such as GRC, IRM, SPM, LSD/LSM.
- Experience collaborating with development teams on ServiceNow configurations and connecting ServiceNow with other enterprise systems.
- Excellent communication, interpersonal, and analytical skills, with a proven ability to solve complex technical problems.
- Proven ability to engage with business stakeholders to elicit, analyze, and translate requirements into effective technical solutions on the ServiceNow platform.
- Experience working in a DoD environment and familiarity with DoD security regulations and policies preferred.
- Experience with Agile development methodologies is preferred.
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What We Do
DNI (Delaware Nation Industries) is the parent organization for all Information Technology focused businesses owned by the Delaware Nation. Founded in 2014 DNI was created to support the rapid growth of the tribe’s first 8(a) technology firm, Indigenous Technologies, LLC. In 2011 Indigenous Technologies began several teaming partnerships with CSI, LLC. and was awarded 4 prime contracts with federal customers as a result of this arrangement. This partnership continued through the Fall of 2014 when DNI purchased CSI adding its capabilities and past performance to the growing Tribal IT Services division. As a result of this strategic acquisition by the Delaware Nation, CSI became the second Tribally owned technology focused LLC in the Delaware Nation portfolio. The third company under DNI operations is CreativeIT, LLC. CreativeIT is being built with an eye to the future and is focused on developing core competencies which supplement the strong capabilities of its sister organizations. DNI continues to build a strong team of companies, providing an all-inclusive suite of Information Technology services and capabilities to our clients.
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