Job Requisition: 509556
Address: USA-MA-Quincy-1385 Hancock Street
Store Code: Service Delivery Process Controls (5175548)
Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.
Primary Purpose:
The Service Now Platform Engineer IV is a senior level individual contributor who designs and operates core platform services and developer productivity tooling, embedding automation and security throughout. This role delivers secure, reliable platform capabilities that shorten lead time for changes and improve developer satisfaction. Aids in driving end-to-end solution design for ServiceNow capabilities, aligning platform architecture with business outcomes to accelerate delivery, improve service reliability, and ensure governance at scale.
Our flexible/ hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. The core office locations for this position are Salisbury, NC, Chicago, IL and Quincy, MA.
Applicants must be currently authorized to work in the United States on a full-time basis.
Duties & Responsibilities:
- Architect platform services and CI/CD capabilities using reusable modules.
- Champion best-in-class ServiceNow development practices, maximizing use of OOB capabilities to accelerate delivery, ensure platform consistency, and reduce operational risk.
- Automate provisioning, configuration, and compliance validations.
- Harden platforms and pipelines with integrated controls and guardrails.
- Improve observability, tuning signals for fast diagnosis.
- Lead migrations, upgrades, and complex incidents.
- Document standards, runbooks, and developer guides.
- Mentor engineers and champion product mindset practices.
- May be called upon to support critical escalations and must be available during urgent IT incidents as needed.
Qualifications:
- Bachelor's degree or equivalent years of work experience.
- 8+ years in platform or infrastructure engineering.
- Strong background in automation, CI/CD, and container/runtime services.
- Proven incident response and reliability engineering skills.
- Effective communication and influence.
Preferred Qualifications:
- Exposure to cost optimization and performance testing at scale.
- Familiarity with artifact and dependency management.
#DICEJobs #LI-hybrid #LI-SS1
Salary Range: $146,960 - $220,440
Actual compensation offered to a candidate may vary based on their unique qualifications and experience, internal equity, and market conditions. Final compensation decisions will be made in accordance with company policies and applicable laws.
At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent.
Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.
Our associates are the heartbeat of our organization. We are committed to offering a welcoming work environment where all associates can succeed and thrive. Guided by our values of courage, care, teamwork, integrity (and even a little humor), we are dedicated to being a great place to work.
We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.
#BI-Hybrid
Skills Required
- Bachelor's degree or equivalent years of work experience
- 8+ years in platform or infrastructure engineering
- Strong background in automation, CI/CD, and container/runtime services
- Proven incident response and reliability engineering skills
- Effective communication and influence
- Applicants must be currently authorized to work in the United States on a full-time basis
- Exposure to cost optimization and performance testing at scale
- Familiarity with artifact and dependency management
What the Team is Saying
Ahold Delhaize USA Compensation & Benefits Highlights
-
Healthcare Strength — Comprehensive medical, dental, and vision coverage with mental‑health/EAP resources and inclusive options (e.g., transgender care, abortion travel) are highlighted. These offerings indicate strong core health support across eligible roles.
-
Retirement Support — A 401(k) with company match is offered, and some union‑represented associates may retain defined‑benefit pensions. Together these point to solid long‑term financial support options.
-
Parental & Family Support — Paid parental leave, adoption assistance, fertility benefits, and onsite Mother’s Rooms are included. These programs signal meaningful family‑focused benefits beyond standard coverage.
Ahold Delhaize USA Insights
What We Do
Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more. Our team includes some of the best and brightest talent from a variety of backgrounds, ranging from decades-long careers in retail to fresh perspectives from outside our industry. With a purpose-driven culture grounded in our values of courage, care, integrity, teamwork and humor, we are committed to fostering a culture of belonging where everyone is valued. Our team shares a common motivation to drive change, take ownership and enable the brands we support to nourish their customers and communities. We thrive on supporting great local grocery brands and their strategies. As part of the largest grocery retail group on the East Coast, we understand our vital role in enabling healthier people and a healthier planet and have an ongoing commitment to driving sustainable change that leads to a thriving food system, nourishes local communities, and creates a better world.
Why Work With Us
We love fresh perspectives, not just fresh produce. We believe that an inclusive workplace fosters creativity, accelerates innovation, and helps us create an even better product. At Ahold Delhaize USA, you’ll find coworkers who are caring and committed, and who focus on dreaming big and getting things done.
Gallery
Ahold Delhaize USA Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
