About this opportunity
We are now looking for a Service Monitoring Engineer to join our Network Operations team at Ericsson. In this role, you will be part of a global operations environment ensuring network stability, performance, and customer satisfaction through jeopardy management of the incidents.
You will play a key role in tracking, and driving timely closure of incidents, service requests, and operational tasks to ensure network availability is maintained at the target levels. This will require coordination with the Field, 3PP & Internal Ericsson team. This position provides an exciting opportunity to work with diverse network technologies while contributing to Ericsson's vision of a fully connected, intelligent world.
What you will do
- Continuously track incidents, service tickets, and operational activities.
- Conduct regular follow-ups with responsible teams to ensure progress towards timely closure.
- Initiate recovery actions when timelines slip or risk indicators arise.
- Validate updates and ensure all incidents have clear actions, owners, and deadlines.
- Responsible for delivering the necessary reports required for the Jeopardy Management of the incidents & as defined and requested by customer.
- Apply the defined escalation matrix based on severity, impact, and aging of incidents.
- Ensure adherence to jeopardy management policies, workflows, and SLAs.
- Provide regular status updates to stakeholders regarding jeopardy items and escalated issues.
- Prepare incident summary reports, escalation logs, and closure metrics for leadership review.
- Track and report KPIs such as aging incidents, SLA compliance, escalation count, and closure rate & blockers/reasons for slow progression.
- Maintain dashboards or trackers that highlight jeopardy status and follow-up progress.
- Support audit requirements with proper documentation and data accuracy.
- Assist in identifying and implementing process improvements to reduce incident occurrence and impact.
The skills you bring
• 2-6 years of experience in Network Operations / Alarm Monitoring in a telecom or IT network environment.• Strong understanding of general network technologies and concepts across access, transport, and IP domains (vendor-agnostic).• Hands-on experience with Ericsson OSS/NMS tools or other multi-vendor management systems (e.g., Netcool, HP OpenView, SolarWinds, etc.).• Knowledge of fault management processes, ITIL best practices, and SLA-driven operational models.• Strong analytical and problem-solving skills, with the ability to quickly interpret incidents and determine probable actions needed to resolve the same.• Excellent communication and coordination skills for effective collaboration across global teams.
• Fluent in English, with strong written and verbal communication abilities.
• Skilled in handling escalations and managing political dynamics in high-stakes scenarios.
• Hands on analytical tools like MS Excel, MS Power Point, MS Power Bi.• Ability to work in a 24x7 shift environment (rotational shifts, weekends, and holidays).• Bachelor's degree in Telecommunications, Electronics, Computer Science, or equivalent.
"All academic credentials must be from recognized and accredited institutions and are further subject to verification."
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Noida
Req ID: 788000
Skills Required
- 2-6 years of experience in Network Operations / Alarm Monitoring in telecom or IT network environment
- Strong understanding of network technologies across access, transport, and IP domains (vendor-agnostic)
- Hands-on experience with Ericsson OSS/NMS tools or other multi-vendor management systems (Netcool, HP OpenView, SolarWinds)
- Knowledge of fault management processes, ITIL best practices, and SLA-driven operational models
- Strong analytical and problem-solving skills; ability to interpret incidents and determine actions
- Excellent communication and coordination skills; fluent in English (written and verbal)
- Skilled in handling escalations and managing political dynamics in high-stakes scenarios
- Hands-on experience with analytical tools like MS Excel, MS PowerPoint, MS Power BI
- Ability to work in a 24x7 shift environment (rotational shifts, weekends, holidays)
- Bachelor's degree in Telecommunications, Electronics, Computer Science, or equivalent
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Healthcare Strength — Healthcare coverage includes employer‑verified medical, dental, and vision plans, along with HSAs/FSAs and EAP/mental‑health support. Wellbeing initiatives are highlighted as part of Life at Ericsson.
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Retirement Support — Retirement programs include a 401(k) with company matching that is employer‑verified, with mentions of match levels varying by time and team and pension support in some regions. This is frequently cited as a solid pillar of the package.
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Parental & Family Support — Paid parental leave is described as competitive in many U.S. postings, with examples up to 16 weeks maternity and 6 weeks parental/adoption at 100% pay. Family‑friendly policies and return‑to‑work support are also called out.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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