About this opportunity:
Service Improvement Manager - This person is responsible for driving the Automation feasibility study, scale up , new innovative opportunity to infuse automations for complex scenarios. This group will support Ericsson's Managed Services deliveries for the customer MS Bharti India - relating to governance of implemented MSTOP/EOE processes and delivery tools / Automations for Managed Services Delivery - Bharti. This will involve having close working relationships with Airtel Senior Management, MSCLT, SDULT & Key Stakeholders across SL Operate/EIT/ITTE.
What you will do:
- Governance of the deployed EOE Processes including regular audits, KPIs monitoring, identifying area of improvements and drive implementation of best practices across the delivery unit
- Drive innovation.
- Drive the identification of work activities that can be automated.
- Develop and implement Automation and Tools solutions.
- Maximizing re-use of existing automation and tools available across DF Operate customer contracts.
- Investment and business case creation, and budget follow-up
- Manage team of Automation Engineer, Support Engineers, Automation Architects etc. to execute and achieve required strategic, savings and quality target levels.
- Customer integrations with existing Automation Solutions
- Be responsible for performance & motivation of Team .
- Be responsible for building competency and efficiency within the department to support existing and upcoming technology requirements in relationship to project demands.
- Responsible for enabling automation/innovation/Value additions in delivery to take cost out.
- Sustaining existing business as well as participating in new business opportunities and advanced planning of technology support
- Foster a culture of innovation and continual development within their sub-unit.
- Ensure fulfilment of all learning & development needs of personnel
- Be responsible for the well-being of all staff in terms of their working environment and conditions of employment.
The Skills your bring
- Passion for innovation and a solid grip of new and 'leading edge' technologies within Automation, Analytics, Machine learning and Artificial Intelligence
- An inspirational leader who has created and driven high performing teams in a high-tech environment.
- Business savvy, with exemplary interpersonal skills
- Impact and results focused, comfortable in questioning the status-quo to drive positive high impact change.
- Highly adaptive and thriving in a rapidly changing environment.
- Experience of managing large teams.
- Excellent Communication, Organization, Planning and Negotiation skills.
- Understand Ericsson's processes, knowledge of Ericsson structure an asset.
- Very good skills in oral and written communication.
- Self-starter with excellent problem solving and prioritization skills.
- Ability to develop and give effective presentations to various levels.
- Values and behaviors: Ericsson Core Values, Honesty, Dedication, Integrity & Ericsson on Move.
Education/ Experience
- Degree in Engineering with 10+ years of experience in Automation and Analytics application for Telecommunications.
- The Strong technical foundation, preferably with focus on Automation/Analytics Tools, Machine learning and/or Artificial Intelligence
- Previous experience from implementing technology and driving innovation (5+ years required)
- Having prior experience of domain , Automation Tools and SDAP will have an added advantage.
"All academic credentials must be from recognized and accredited institutions and are further subject to verification."
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Noida
Req ID: 792276
Skills Required
- Engineering degree from a recognized and accredited institution
- 10+ years of experience applying automation and analytics in telecommunications
- 5+ years of experience implementing technology and driving innovation
- Strong technical foundation in automation and analytics tools, machine learning, and/or artificial intelligence
- Experience managing large teams
- Excellent communication, organization, planning, negotiation, problem-solving, and prioritization skills
- Experience with automation tools and SDAP
- Knowledge of Ericsson processes and organizational structure
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Healthcare Strength — Health coverage is described as broad and reliable, with multiple medical plan choices, dental/vision, and mental-health/EAP resources. Available descriptions highlight healthcare and disability insurance as consistent strengths.
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Retirement Support — U.S. materials point to an automatic company 401(k) contribution plus matching that can add up to a notably high employer contribution, and some regions also offer pension options. This structure is often cited as a meaningful component of total rewards.
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Leave & Time Off Breadth — Time-off programs are characterized as generous, with sizable vacation allowances, paid holidays, sick time, volunteer time, and strong parental leave in some locations. PTO is frequently highlighted as a standout element of the package.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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