Service Engineer

RETHINK MANUFACTURING  

The only way to ignite change is to build the best team. At Bright Machines®, we’re innovators and experts in our craft who have joined together to create a new category of manufacturing that will help transform the industry. We believe software and data are the answer, thoughtfully applied to solve our customers’ unique challenges. Through intelligent automation, we give factories newfound flexibility, scalability, and resilience. We deliver products to meet the demands of today while building a platform to take advantage of what comes next.

Working with us means you’ll have the opportunity to make lasting, impactful changes for our company and our customers. If you’re ready to apply your exceptional skills to create the factory of the future, we’d love to speak with you. 

At Bright Machines our mission is to help companies manufacture more products, at a higher-quality and lower cost; by connecting individual machines to an intelligent software layer, we hope to usher in the next wave of industrial automation.

Let's disrupt an industry. It will be fun.

ABOUT THE ROLE:

We’re looking for  a service integration engineer for our automation equipment. In this role, you will be supporting the automation team in the development, testing and validation of different automation projects as well as working on-site at customer locations to install and support the ramp up process. After some on-the-job training, you will get to put your technical, mechanical and electrical skills to use every day in new and challenging situations while you interact with a wide variety of people, machines and settings.

WHAT YOU WILL BE DOING:

• Develop and maintain automated deployment systems
• Recommend process improvements to ensure system scalability and reliability
• Assist in the development and implementation of deployment plans
• Work with the project team to deploy and troubleshoot system applications
• Develop deployment support documentation for customers
• Work with project management to develop deployment specifications and configurations
• Assist in new system development and enhancements
• Attend training related to company’s deployment procedures and standards
• Analyze and troubleshoot deployment issues in a timely manner
• Act as primary customer contact for deployment and post deployment related inquiries and issues
• Travel to customer sites for up to 15 business days at a time

WHAT WE WANT TO SEE:

• Minimum of 5 years of experience in an automation and robotics environment
• 3 or more years in a customer-facing role
• Process testing and documentation experience
• Experience repairing and maintaining robotic controllers, transfer devices, automation equipment, peripheral equipment and mechanical units
• Knowledge of PLC logic and programming, troubleshooting and configuration with industry leading vendors (Beckhoff, Wago, Siemens, Omron, Mitsubishi, Allen Bradley)
• Knowledge of Serial and Bus Communication protocols: Ethernet/Profinet, RS232/422/485, Modbus, CAN Open, EtherCAT, Profibus, TCP/IP and others
• Ability to program in structured text language, function blocks and ladder
• Fanuc & Nachi Robot programming experience 
• HMI programming
• Strong electrical, sensors, transductors and pneumatic skills
• Experience working with customers over the phone, in the office and in person
• Remote support capabilities
• Technical documentation experience
• Technical or electrical associate degree is required
• Ability to lift up to 50 pounds and climb ladders or stairs
• Good communication and customer service skills
• Troubleshooting and repair capabilities
• Understanding of tools and technology needed to complete repairs 

IT WOULD BE GREAT IF YOU HAD:

• High level of English (oral and written)

WHO YOU ARE:

• You are customer obsessed
• You believe in the power of a team, diversity of thought, and unity of action
• You always act with integrity, keep your commitments, and practice transparency
• You think boldly, lead with courage, and demand the highest standards
• You drive for results and act like an owner

Be Bright.

We’re disruptors, innovators and dreamers who aren’t afraid to challenge what’s possible. 

At Bright Machines we bring intelligence to the factory, enabling manufacturers to effortlessly and autonomously build physical products. Our intelligent, Software-Defined Manufacturing brings automation, greater clarity, flexibility and speed to the manufacturing process. Our global team of manufacturing and software veterans combine the best in robotics and software with machine learning, computer vision and data science to deliver solutions that will transform an industry. Come join us! 

We are proud to be named a 2019 Technology Pioneer by the World Economic Forum and one of America’s Most Promising Artificial Intelligence Companies: http://bit.ly/forbes50-AI 

BE EMPOWERED TO CHANGE AN INDUSTRY 

We’re looking for people who believe they can personally help modernize a global industry and want to work alongside passionate teammates who share their vision. As a global company working toward a common goal, we have a highly collaborative and inclusive approach to work, striking a balance between celebrating team success and focusing on individual growth.

We exist to transform the way things are made. Join us on the journey.