Company Description
Smarter. Greener. Together.
Together with our 80.000 colleagues worldwide, we believe in technology and collaboration and are dedicated to providing innovative and energy-efficient solutions.
Job Description
We are looking for a German speaking Remote Support Engineer Level 2 for our service operations related to the Electric Vehicle Charging Solutions and Smart Energy Solution Team.
As part of the Remote Support Team, you will support customers and colleagues with diagnostics and troubleshooting related to our full range of EV Chargers and Energy Storage products. Once diagnostics is completed you will order spare parts and book Service partner or field service technician, and finally remotely support them to complete the job and restore the product’s functionality. Our team manages both preventive and corrective maintenance. Most of our customers are professional clients (B2B), although we sometimes need to support the end clients too when required. Level 2 engineers also support Level 1 Support reps when LV1 cannot solve the issue directly, and in turn we ourselves seek advice and support from Level 3 when needed.
Key Responsibilities:
- Handle service cases to closure in our case handling system.
- Give support to Level 1 when required.
- Escalate complicated issues to LV3.
- Remote diagnostics and service of products
- Initiation of on-site interventions (performed by service partner or dedicated FSE in the country/region).
- Participation in repair instructions creation and improvement.
- Determination of required spare parts.
- Request and give support to field service engineers.
- Test the product after service.
- Communicate the results to the customer.
- Occasionally conducting trainings for LV1, customers and service partners
- Occasional onsite troubleshooting
- Periodical realization of defined amount of onsite field services to keep own knowledge and skill up to date.
- Communication of identified product issues to Quality and Master Service Engineer
Qualifications
- Educational degree in electrical maintenance, electro technical services, electrical engineering, or related majors
- Certified for service and maintenance in electrical installations
- handling up to 1500Vdc and 690Vac electrical circuits
- Good understanding of networks and computers
- Good technical analytical and diagnostics skills
- Very good communication skills in English and German
- Experience with service processes
- Good general knowledge of MS Office
- Driver’s license Class B
- Experience from a similar remote support role or field service role
- Organized and able to work in a fast-paced environment with shifting priorities.
What We Do
Delta, founded in 1971, is a global leader in switching power supplies and thermal management products with a thriving portfolio of smart energy-saving systems and solutions in the fields of industrial automation, building automation, telecom power, data center infrastructure, EV charging, renewable energy, energy storage and display, to nurture the development of smart manufacturing and sustainable cities. As a world-class corporate citizen guided by its mission statement, “To provide innovative, clean and energy-efficient solutions for a better tomorrow,” Delta leverages its core competence in high-efficiency power electronics and its ESG-embedded business model to address key environmental issues, such as climate change. Delta serves customers through its sales offices, R&D centers and manufacturing facilities spread over close to 200 locations across five continents. Throughout its history, Delta has received various global awards and recognition for its business achievements, innovative technologies and dedication to ESG. Since 2011, Delta has been listed on the DJSI World Index of Dow Jones Sustainability™ Indices for 11 consecutive years. In 2021, Delta was also recognized by CDP with leadership level ratings for its substantial contribution to climate change and water security issues and named Supplier Engagement Leader for its continuous development of a sustainable value chain.
