Service Desk Manager - Noida

The Role :-

You would be responsible for the day-to-day support of the business users, front and back office teams, management, along with VIP support. This role will be a Team Lead/Managerial position based in Noida, where you’ll have the opportunity to oversee the L1 Service Desk as well as Purchasing functions at ION. You will be working as part of the global team providing support to all ION offices, while adhering to ION IT Procedures and Policies. Duties will vary and will range from Global Project Work, to creating user accounts for new joiners, to engaging with your team members. The ability to self-start and multi-task is a must. 

Key Responsibilities

• Support day-to-day operational activities for the L1 Service Desk and Purchasing departments
• Provide end user support for Microsoft Office suite of apps and other daily operational software
• Windows/Mac Support/Troubleshooting
• Keep records of equipment ownership/updated documentation
• Manage a range of staff teams supporting different ION products
• Manage Team members, approving leave, having regular 1to1 meetings in order to set them up for success in their roles
• Provide training as required
• Reporting to the Global Service desk Head of Department regularly
• Find and innovate & creative solutions to problems that could be used globally amongst all of the service desk teams to streamline processes
• Assign out tasks/tickets for team members to complete, while taking ownership of high priority/escalated tickets.

Required Skills, Qualification and Experience :

• 5-8 years professional experience, preferably with a software company
• VIP Support
• Video Conference Support (Teams Rooms)
• Advanced knowledge of the following operating systems and hardware: 
• Mac OS X (10+)
• Windows OS (10 & 11)
• Windows Server 20xx

About ION :

ION provides mission-critical trading and workflow automation software solutions to corporates, central banks and financial institutions. We are pioneers and visionary innovators of automation technology. Our mission is to simplify complex processes, streamline businesses and give a competitive advantage to our customers. Our products help leading organizations around the world do more, in a better and simpler way than ever before.

 ION develops the technology and applications to automate corporate treasury, commodity management, fixed income and currency trading and processing:

More than 40% of the world’s largest companies use our solutions to manage their cash, commodities, trading and risks

Over 100 of the world’s leading banks use our electronic trading platforms

With over 10,000 employees and offices in more than 40 cities around the globe, ION is a rapidly expanding and dynamic group.

ION’s success stems from a core belief in partnership with our employees and our customers. We take a long-term view in the markets where we compete and envision how, through innovations in technology and processes, we can reinvent the way business is done. ION is also the leading consolidator in our space, acquiring companies to add to our scale and product portfolio. With an ever-expanding global footprint, cutting edge products, and over 2,200 customers worldwide, ION provides an unparalleled experience for those who share our vision.