Assistant Manager

Requisition Number: 2356583
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:

• Handles a team of up to 15-20 Associates
• Work with team members to ensure project goals are met in an efficient and effective manner
• Achievement of individual productivity and quality standards
• Record productivity using Daily Production Report
• Communicate to Management any issue(s) that would impede the accurate and timely review of claims
• Work with Management to ensure that these issues are resolved
• Conduct monthly Analyst Evaluations
• Ensure review daily, production efforts meet desired goals
• Aggressively resolve production problems, manage staffing ratios to meet goal
• Manage Analyst to meet daily/weekly production standards
• Develop plan for improvement for Analysts who do not meet standards
• Manage plan for improvement to ensure Analysts meet future standards
• Building and maintaining an effective team environment
• Identifying training needs for the team and facilitating trainings
• Routinely analyze quality results to report error trends
• Identify root causes of errors and opportunities for defect reduction
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Medical degree - BHMS/BAMS/BUMS/BPT/MPT/B.S. Nursing
• 2+ years of relevant experience in healthcare
• Performance Management experience
• Project Management experience
• Coaching and mentoring experience
• Proven effective communication skills both verbal and written to individuals
• Demonstrated ability to do careful listening, tact and candor, two-way communication, and master a high impact communication style
• Demonstrated ability to be a Self -starter who can manage multiple priorities with minimum direction solutions
• Demonstrated ability to Effectively organize and lead a team of people, in cooperative processes to achieve shared outcomes
• Proven effective numeracy and analytical skills

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.