Service Desk Agent

Please review the job details below.
We are seeking energetic and reliable professionals to join our team as Call Center Agents. The successful candidates will be responsible for answering incoming internal customer calls, utilizing company policies to solve customer issues and directing calls/tickets to support teams when necessary. Our Call Center Agents are often the first point of contact for customers' service issues, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions.
This support is provided in accordance with corporate and company policy and industry best practices. Outstanding customer service skills and communication skills working in a team environment is crucial to the success of the team, the customer, and the candidate.
Essential Duties: The following duties are not meant to be all inclusive and may be changed or modified by the company at any time.

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow call center "scripts/troubleshooting guides" when handling different topics
• Identify customers' needs, clarify information, and providing solutions
• Monitor tickets & workflows and in accordance to team's SLAs
• Create documentation where documentation is absent
• Administer Active Directory accounts
• Utilize remote user support tools to provide support
• Understand basics of Windows 7, Windows 10, MAC OS, and Microsoft applications, a plus

Knowledge, Skills, Abilities, Experience:
Abilities to:

• Demonstrate
  • strong communications skills with active listening skills
  • a self-driven attitude
  • a problem-solving attitude
• Remain customer-service oriented in all situations/personalities
• Give attention to detail
• Solve problems quickly
• Remain organized/ set priorities
• Follow established procedures on routine work; requiring instructions only on new assignments

In support of pay transparency at Maxar, we disclose salary ranges on all U.S. job postings. The successful candidate's starting pay will fall within the salary range provided below and is determined based on job-related factors, including, but not limited to, the experience, qualifications, knowledge, skills, geographic work location, and market conditions. Candidates with the minimum necessary experience, qualifications, knowledge, and skillsets for the position should not expect to receive the upper end of the pay range.
• The base pay for this position within Colorado is: $17.63 - $29.38 hourly.
• The base pay for this position within the Washington, DC metropolitan area is: $19.39 - $32.31 hourly.
For all other states, we use geographic cost of labor as an input to develop market-driven ranges for our roles, and as such, each location where we hire may have a different range.
We offer a comprehensive package of benefits including paid time off, health and welfare insurance, and 401(k) to eligible employees. You can find more information on our benefits at: https://www.maxar.com/careers/benefits
The application window is three days from the date the job is posted and will remain posted until a qualified candidate has been identified for hire. If the job is reposted regardless of reason, it will remain posted three days from the date the job is reposted and will remain reposted until a qualified candidate has been identified for hire.
The date of posting can be found on Maxar's Career page at the top of each job posting.
To apply, submit your application via Maxar's Career page.
Maxar Technologies values diversity in the workplace and is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.