Service Delivery Representative

Join a dynamic team at the pulse of global markets, where we deliver innovative software and service solutions for essential financial reporting and capital markets transactions. At DFIN, we are a values-driven organization that empowers you to build a fulfilling career while bringing your authentic self to work every day. Our "Win as One" mentality ensures that our team's success is directly linked to Client, Shareholder and Employee Satisfaction.
Recognized as one of AMERICA'S MOST LOVED WORKPLACES® for five consecutive years and a Built In Best Places to Work for six years, we are committed to our employees' total wellbeing. Enjoy competitive compensation, a flexible workplace, comprehensive benefits, and opportunities for professional growth. Bring your passion and talents to DFIN - because being YOU thrives here.
Summary:
Act as the key liaison between clients and our production teams, ensuring smooth communication, timely project delivery, and exceptional service. This role is ideal for individuals starting their careers or those with up to one year of customer service experience who are eager to grow in a fast-paced, client-focused environment.
Responsibilities:

• Serve as the primary client contact, building strong, long-term relationships through professional and responsive service.
• Coordinate day-to-day project activities, including managing timelines, monitoring progress, and ensuring deliverables meet quality and client standards.
• Facilitate clear communication across internal teams and ensure smooth handovers during shift transitions.
• Accurately document all client communications and ensure information is properly relayed to relevant teams.
• Identify potential risks, issues, or delays early and escalate appropriately to minimize impact on the client.
• Maintain high levels of accuracy, professionalism, and service quality in a fast-paced environment.
• Demonstrate flexibility to support peak workloads, urgent requests, and time-sensitive deliverables.

Qualifications:

• Bachelor's Degree or above.
• Minimum one year of customer service experience (fresh graduates with relevant internships experience are also welcome).
• Strong communication and interpersonal skills with the ability to collaborate effectively in a team environment.
• Highly detail-oriented with strong organizational and multitasking abilities.
• Proficient in written and spoken English and Mandarin

Donnelley Financial Solutions is committed to ensuring equal employment opportunity and does not discriminate in any employment decision because of race, religion, color, national origin, sex, gender identity or expression, age, disability, perceived disability, sexual orientation or on the basis of any other status protected by applicable national laws.
At DFIN, protecting your identity is a top priority. Please be aware of scammers impersonating DFIN recruiters. DFIN recruiters will never request personal information via email or text. You will only receive a text from us if you've already been in contact. All automated messages will come from [email protected]. If you ever have doubts about the legitimacy of any communication from us, please do not hesitate to reach out for verification via [email protected] (this email is for general TA questions and is not used for updates on your application status).