About this opportunity
Ericsson is seeking a motivated and customer-focused Service Delivery Manager to support the successful delivery of infrastructure projects across hyperscale data center environments throughout North America. The Service Delivery Manager will play a key role in coordinating deployment activities, managing customer relationships, driving project execution, and ensuring services are delivered safely, on schedule, within budget, and according to quality standards.
Working closely with customers, vendors, field teams, and cross-functional stakeholders, this role requires strong project management, communication, and problem-solving skills in fast-paced and complex environments. Experience supporting data center infrastructure, deployment, implementation, or telecommunications projects is highly valued.
What you will do
- Lead and coordinate the delivery of data center infrastructure projects, ensuring commitments are achieved on time, within budget, and according to quality standards.
- Serve as a key customer-facing contact, maintaining strong relationships and providing regular project and delivery updates.
- Manage project schedules, milestones, budgets, risks, dependencies, and performance metrics while driving proactive issue resolution.
- Coordinate delivery activities across internal teams, vendors, and field resources to support successful project execution.
- Own and drive escalations, ensuring timely resolution and effective stakeholder communication.
- Maintain visibility into project performance through accurate documentation, reporting, and KPI tracking.
- Support resource planning activities and delivery readiness across multiple projects and stakeholders.
- Identify opportunities to improve operational efficiency, delivery quality, and customer satisfaction.
- Foster a collaborative, customer-focused culture while working closely with cross-functional teams.
- Ensure compliance with applicable environmental, health, safety, and quality requirements.
The skills you bring
- Bachelor's degree in Business, Engineering, Information Technology, Telecommunications, or a related field, or equivalent work experience.
- 5-8 years of experience in Service Delivery, Project Management, Operations, Telecommunications, Data Center Infrastructure, or related fields.
- Experience supporting infrastructure deployments, technology implementations, or data center projects.
- Strong project management skills, including schedule management, budget management, risk management, issue resolution, and stakeholder management.
- Customer-facing experience with strong communication and relationship management skills.
- Strong analytical and organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Experience collaborating with cross-functional teams, vendors, and customers.
- Proficiency with Microsoft Office applications, including Excel, PowerPoint, and project management tools.
- Excellent written and verbal communication skills.
- Experience in Data Center, Infrastructure Deployment, Telecommunications, or Technical Project Management environments is highly preferred.
- PMP or similar project management certification is considered a plus.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: United States (US) || Plano
Req ID: 788005
Skills Required
- Bachelor's degree in Business, Engineering, IT, Telecommunications or equivalent experience
- 5-8 years experience in Service Delivery, Project Management, Operations, Telecommunications, Data Center Infrastructure, or related fields
- Experience supporting infrastructure deployments, technology implementations, or data center projects
- Strong project management skills including schedule, budget, risk management, and stakeholder management
- Customer-facing experience with strong communication and relationship management skills
- Strong analytical and organizational skills with ability to manage multiple priorities
- Experience collaborating with cross-functional teams, vendors, and customers
- Proficiency with Microsoft Office applications including Excel, PowerPoint, and project management tools
- Excellent written and verbal communication skills
- Experience in Data Center, Infrastructure Deployment, Telecommunications, or Technical Project Management environments
- PMP or similar project management certification
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Healthcare Strength — Healthcare coverage includes employer‑verified medical, dental, and vision plans, along with HSAs/FSAs and EAP/mental‑health support. Wellbeing initiatives are highlighted as part of Life at Ericsson.
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Retirement Support — Retirement programs include a 401(k) with company matching that is employer‑verified, with mentions of match levels varying by time and team and pension support in some regions. This is frequently cited as a solid pillar of the package.
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Parental & Family Support — Paid parental leave is described as competitive in many U.S. postings, with examples up to 16 weeks maternity and 6 weeks parental/adoption at 100% pay. Family‑friendly policies and return‑to‑work support are also called out.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Ericsson Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
