Service Academy Trainee

Description and Requirements
Location: Aurora, IL and Tampa, FL. This role may also be based out of any MetLife Group Benefits Regional Sales office. This role is hybrid, and expected candidates must come into the office two days a week.
Role Value Proposition:
As an employee benefits service trainee, you will complete a 4-month training program which includes a combination of structured classroom and on-the-job learning with a focus on building an understanding of the employee benefits industry, MetLife's group benefits, operating systems, and client servicing skills. Upon successful completion of the program you will deploy into a client services consultant position providing administrative and client service to MetLife group insurance customers. You will work with the full account team to manage customer relationships and satisfaction.
Key Responsibilities:

• Complete and participate in all required MetLife learning and training - including successful completion of the Service Academy Program

• Work effectively with a seasoned service professional who serves as a mentor in educating the trainee to the various products, platforms and services offered by MetLife. This will involve meetings with the mentor and his/her customers

• Develop an understanding of the Group Benefits products and services.

• Build service competencies - including communication, customer service, project management and relationship building skills

• Support the service team by learning MetLife's systems and processes in order to support an assigned block of customers - includes partnering with internal partners and external customers to deliver on customer needs, assisting with problem solving, and executing on the end-to-end customer experience.

• Participate in client audits and strategic planning process

• Generate reports to track/report activities, identify trends, progress, and strategies

• Perform other related duties as assigned or required

Essential Business Experience and Technical Skills:

• Relationship building skills, ability to quickly develop rapport, earn trust and put our customers at the center of all we do.

• Excellent Interpersonal skills, customer service skills, verbal and written communication skills, presentation skills, sound business judgment, computer skills, ability to lead and influence.

• Strong project management skills including problem solving, time management, attention to detail, analytical thinking and decisiveness

• Proficiency with Microsoft Excel and PowerPoint

• Ability to work autonomously and manage time efficiently in order to meet client deadlines

• Self-motivated to learn more about the business and is proactive in personal development

• Displays adaptability and resiliency

• 0-3 years of related work experience

• Bachelor's degree preferred or equivalent experience

At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers.
The expected salary range for this position is 60,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies", Fortune World's 25 Best Workplaces™ for 2024, as well as the 2025 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
60,000
#BI-Hybrid