Serial Life Quality Manager

Posted 14 Days Ago
Be an Early Applicant
Auburn Hills, MI, USA
In-Office
Senior level
Automotive
The Role
Lead and drive product and field quality objectives across production and aftersales, resolve customer field quality issues, propose technical solutions and modernization scenarios, and represent PRS in cross-functional quality and crisis teams.
Summary Generated by Built In
Job Summary & Responsibilities
Main Activities:
The SLQM endeavors have direct impacts on the performance of the quality objectives (failure rate, guaranteed cost, warranty failures, NCBS survey, etc.) with rapidly visible consequences for Stellantis and its partners (QUAL/EQCF QUAL/region, PUR/SQD, Plants Quality, PDT/ Cross Car Line Project Engineering).
 
Function Environment:
The quality objectives are defined on a multi-year cycle (5 years). The quality convergence plan is built to meet these objectives. It is reinforced by the reactivity process whose objective is to circumscribe incidents as soon as possible by curative handling. All product quality and process changes are staked through the Project Change Management Process. In regard to partners, the SLQM is the entry point for quality topics and commits Stellantis works to meet their expectations.
 

Results to Produce:

 • Ensure the achievement of quality objectives of QUAL for PRS.
 • Propose technical solutions to be applied in mass production and by Aftersales division for the handling customer field quality questions.
 • Decide the settlement of a customer field quality question.
 • Propose customer modernization scenarios
 • Represent PRS towards QUAL, MFG, Aftersales during the CUQ / Crisis Cell.

Preferred Qualifications

Basic Qualifications: 

  • Minimum of a Bachelor’s Degree in Mechanical Engineering, Electrical Engineering or a related field
  • Minimum of 8 years of experience in Quality or Development V-Cycle 
  • 2+ years experience with field warranty quality     
  • Problem solving skills, quality process, product design (system, architecture), industrial skills, project work, cooperation context control                                                                                                                                                               

Behavioral and/or Managerial Skills:                                                

  • Ability to convince, communicate, manage the handling of quality issues
  • Ability to analyze risks and their consequences
  • Ability to mobilize and lead transversal teams
  • Autonomy and flexibility to learn new toolings and procedures

Preferred Qualifications:

  • Proficiency in quality tools and methodologies (e.g., APQP, DFSS, 8D, Red X, 6 sigma, etc)
  • Background in engineering, vehicle/mechanical plant operations, or project teams
  • Intermediate to advanced AI or Copilot user experience

Skills Required

  • Bachelor's Degree in Mechanical Engineering, Electrical Engineering or related field
  • Minimum of 8 years of experience in Quality or Development V-Cycle
  • 2+ years experience with field warranty quality
  • Problem solving skills and quality process knowledge
  • Product design understanding (system, architecture) and industrial skills
  • Project work experience and ability to operate in cooperation contexts
  • Ability to convince, communicate, and manage handling of quality issues
  • Ability to analyze risks and their consequences
  • Ability to mobilize and lead transversal teams
  • Autonomy and flexibility to learn new toolings and procedures
  • Proficiency in quality tools and methodologies (APQP, DFSS, 8D, Red X, Six Sigma)
  • Background in engineering, vehicle/mechanical plant operations, or project teams
  • Intermediate to advanced AI or Copilot user experience

Stellantis Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Stellantis and has not been reviewed or approved by Stellantis.

  • Pay Growth & Progression Contract-driven increases lifted hourly wages roughly 25% over 4.5 years and restored cost-of-living adjustments, pushing top rates near $42 per hour by the end of the agreement. Union hourly positions appear to have benefited most since the 2023 deal.
  • Affordable Benefits UAW-represented hourly workers pay no premiums and about 3% of total healthcare costs while receiving comprehensive medical, dental, vision, and wellness coverage. This creates materially lower out-of-pocket costs for represented hourly roles.
  • Retirement Support Post-2007 hourly hires receive a 10% employer 401(k) contribution and legacy workers saw defined-benefit improvements with retiree bonuses. Salaried roles also cite a 401(k) with employer match and contribution up to a maximum of 8%.

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The Company
HQ: Auburn Hills, MI
104,031 Employees

What We Do

Our storied and iconic brands embody the passion of their visionary founders and today’s customers in their innovative products and services: they include Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall and mobility brands Free2move and Leasys. Powered by our diversity, we lead the way the world moves – aspiring to become the greatest sustainable mobility tech company, not the biggest, while creating added value for all stakeholders as well as the communities in which we operate.

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