Who We AreServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.
What We DoThe Sr. Business Analyst should be knowledgeable about processing year end data files, reviewing year end reports and any applicable disclosures that go out with year-end statements. The analyst would be responsible for ensuring QC and timely processing and mailing of all year-end statements and reporting to the IRS. They would also be responsible for assisting with our year end communications to clients, internal business units, and customers as well as processing and QC of MSP purge process.
What You'll Do
- Responsible for assisting with year-end communications to clients, internal business units, and customers, as well as the MSP purge process.
- Conducts business process evaluations, interviewing internal and external customers, to gain knowledge of business requirements.
- Identifies problems, defines business process requirements, researches alternatives, negotiates for resources, develops solutions, gains consensus, tests to confirm, and implements solutions over a complete business process.
- Considers the business implications of work flow and processes to the current business environment.
- Create reports; research, analyze, and integrate data to identify and track trends. Adjust project/process direction. Report vital information to management/business partner.
- Uses skills as a seasoned, experienced professional with a full understanding of industry practices and established policies and procedures.
- Troubleshoots a wide variety of problems and identifies solutions within application and functional expertise.
- Regularly provides input to and influences department processes and procedures.
- Negotiates, persuades and gains consensus from cross functional team(s).
- Errors may cause significant delay of process development or poor process development.
- May have significant customer interaction.
- May have responsibility of supervision of others
- Mentors and advises less experienced Business Analysts, monitoring project status.
- Sets objectives for project goals and monitors project to achieve those goals.
- Uses expertise of other Business Analysts and team members and leverages a wide range of additional resources to define complex business processes crossing functional areas.
- Other duties as assigned
What You'll Bring
- Knowledgeable about processing year end data files, reviewing year end reports and any applicable disclosures that go out with year-end statements.
- Typically requires BS degree or equivalent combination of education and experience
- Typically 4- 8 years of directly related experience
- Excellent organizational and project management skills
- Strong written and oral communication skills in order to define business and technical parameters and lead team to meet business requirements
- Analytical skills
- Has knowledge of general business environment/operation and has general cost benefit awareness
- Business acumen
Salary Range: $75,375 - $100,475 Annually
This hiring range is a reasonable estimate of the base pay range
What We OfferBy choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
First American Title Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about First American Title and has not been reviewed or approved by First American Title.
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Healthcare Strength — Health coverage includes medical, dental, vision, telehealth, and healthcare advocacy services, and is often described as a strong point. Low‑cost options in some cases help overall compensation feel more reasonable.
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Retirement Support — A 401(k) savings plan with a company match is part of the package. This retirement support is highlighted as helping to offset base‑pay concerns in several roles.
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Equity Value & Accessibility — An employee stock purchase plan is available and viewed favorably. Access to discounted equity contributes to the perceived competitiveness of total rewards.
First American Title Insights
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What We Do
First American provides financial services through its Title Insurance and Services segment and its Specialty Insurance segment. The First American Family of Companies’ core business lines include title insurance and closing/settlement services; title plant management services; title and other real property records and images; valuation products and services; home warranty products; property and casualty insurance; and banking, trust, and investment advisory services. First American Title Insurance Company provides comprehensive title insurance protection and professional settlement services for homebuyers and sellers, real estate agents and brokers, mortgage lenders, commercial property professionals, homebuilders and developers, title agencies and legal professionals to facilitate real estate purchases, construction, refinances or equity loans. First American's thorough title searches, title clearance and title insurance policies help to produce clear property titles and enable the efficient transfer of real estate. As one of the largest title insurance companies in the nation, First American offers title insurance and settlement services through its direct operations and an extensive network of agents throughout the United States and internationally. First American Title Insurance Company traces its history to 1889 and is the largest subsidiary of First American Financial Corporation (NYSE: FAF).
