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Our mission is to help organizations serve and support customers and employees in proactive, personalized ways.
The Role
The Senior XM Scientist leads CX program advisory engagements, providing strategic guidance, managing program deployment, and delivering actionable insights while fostering collaborative relationships with clients.
Summary Generated by Built In
At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
Senior Customer Experience Advisor
Why We Have This Role
This role is essential for delivering expert program consulting services that help Qualtrics customers design and execute world-class CX programs. By providing strategic guidance and developing tailored roadmaps, this position ensures clients can align CX initiatives with business goals. The role drives organizational change by offering actionable insights and measurement strategies, helping clients realize meaningful outcomes such as improved customer loyalty and operational efficiency. Ultimately, it bridges client needs with industry best practices to maximize the value of their experience management investments.
How You’ll Find Success
- Strategic Leadership: Lead engagements from program vision to ongoing value realization, driving transformational change and continuous improvement.
- Customer Experience Expertise: Utilize your extensive CX design and delivery experience to serve as a trusted advisor, translating customer needs into actionable business requirements.
- Collaborative Engagement: Foster collaborative relationships with key stakeholders and program leaders, enabling successful program deployment and ongoing success.
- Analytical Proficiency: Apply strong analytical skills to derive compelling insights and recommendations tailored for executives, management, and front-line teams.
- Influential Communication: Effectively communicate strategic concepts and best practices through written, analytical, and verbal channels, evangelizing key concepts and driving alignment.
How You’ll Grow
- Professional Development: Opportunity to further develop expertise in CX design, delivery, and consulting through hands-on client engagements and thought leadership contributions.
- Leadership Development: Lead strategic sessions, present to senior leadership teams, and create strategic deliverables, enhancing leadership and problem-solving skills.
- Industry Recognition: Contribute to consulting, thought leadership, and academic articles, elevating visibility and recognition in the CX domain.
Things You’ll Do
- Strategic Guidance: Provide post-sale consulting support to guide clients in standing up best-in-class Customer Experience Programs, from program design to ongoing maturity advancement.
- Program Management: Manage engagements from program vision to organizational change, continuously driving value realization and program improvement.
- Stakeholder Engagement: Foster collaborative relationships with key business stakeholders and program leaders to ensure successful program deployment and ongoing success.
- Insightful Analysis: Guide the analysis of operational, customer, and financial data to create compelling insights and recommendations tailored for different organizational levels.
- Strategic Content Development: Develop strategic content for consulting, thought leadership, and academic articles, contributing to industry knowledge and best practices.
What We’re Looking For On Your Resume
- CX Expertise: 8-12 years of CX design and delivery experience in major industry verticals.
- Educational Background: Advanced degree in a research or business-centric field preferred. Bachelors Degree required.
- Methodological Knowledge: Strong understanding of research methodology, survey design, and data analysis.
- Communication Skills: Exceptional written, analytical, and verbal communication skills, with experience presenting to senior leadership teams.
What You Should Know About This Team
- Collaborative Environment: We foster a collaborative culture where team members work together to drive transformative outcomes for our clients.
- Industry Impact: Joining our team means engaging with some of the world's most recognizable brands and making a tangible difference in their CX programs.
- Growth Opportunities: You'll have ample opportunities for professional growth and development, with support for further education, certifications, and industry recognition.
- Travel Flexibility: Willingness and ability to travel up to 25-30% as needed.
Our Team’s Favorite Perks and Benefits
- Medical, Dental, and Vision coverages as well as generous 401(k) match
- Wellness Reimbursement for $300 per quarter for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
- $1800 Experience bonus to be used for an “Experience” of your choosing
- 6 weeks parental leave for all parents, with an additional 6-8 weeks for birthing parents. Parents can also take advantage of our 4 week part-time transition period back to work.
- Other parental benefits include fertility coverage of two cycles of fertility assistance, adoption assistance, cloud village daycare within walking distance of Provo office, Milk Stork for shipping breast milk home when you are traveling
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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For full-time positions, this pay range is for base per year; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer, in addition to a range of medical, financial, and other benefits, based on eligibility criteria.
Remote - Canada Annual Pay Transparency Range
$125,000—$171,000 CAD
Top Skills
Cx Design
Data Analysis
Research Methodology
Survey Design
What the Team is Saying
Saloni
Software Engineer
Alexia
Software Engineer
Kate
Product Marketing Manager, Frontline CX Product Portfolio
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The Company
What We Do
Qualtrics is trusted by thousands of the world’s best organizations to power exceptional customer and employee experiences that build deep human connections, increase customer loyalty, boost employee engagement, and drive business success. Our advanced AI and specialized Experience Agents™ allow businesses and governments to proactively interact with customers and employees in personalized ways across every channel and touchpoint, respond in-the-moment to fix or improve experiences, and stay across the latest market trends and opportunities.
Our vision, as an organization, is to improve the human experience.
Why Work With Us
We're a place where strategic risks are encouraged & complex problems get solved together. Where nimble teams are empowered to set aggressive goals & move fast to win. A place that makes you feel safe as your authentic self. Where everyday work results in growth. And, most importantly, where what you do matters. That's why we work at Qualtrics.
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Qualtrics Teams
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About our Teams
Qualtrics Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader.
Typical time on-site:
3 days a week
