About the Role:
The Global Real Estate and Workplace Experience Program Analyst is a critical strategic partner within our Global Workplace and Real Estate team, managing complex, multi-disciplinary programs across 25 global offices supporting a large enterprise. This senior-level program analyst leads the end-to-end delivery of workplace experience, future-of-work initiatives, and strategic real estate long-range planning, budgeting, and forecasting programs to optimize space, drive employee engagement, and support sustainable organizational growth and transformation.
What You’ll Be Doing
Program Leadership & Strategic Management:
Own the development, execution, and continuous improvement of comprehensive workplace life cycle planning and real estate programs that advance employee experience, operational excellence, and organizational strategy across global sites.
Stakeholder in the strategic real estate long-range planning process including forecasting, budgeting, portfolio optimization, and capital planning. Partner with Finance and Real Estate partners to ensure accurate and actionable financial plans and reporting.
Develop and drive future of work programs including innovative hybrid work models, workplace technology adoption (e.g., Gable platform), and Return to Office (RTO) initiatives.
Cross-Functional Collaboration & Stakeholder Engagement:
Serve as a trusted advisor and strategic liaison for the Director of Global Workplace & Real Estate, facilitating alignment and communication among senior leadership, HR, IT, Legal, Finance, Workplace, and external vendors.
Facilitate workshops, alignment sessions, and executive briefings to ensure cross-functional engagement and buy-in on programs and change initiatives.
Manage vendor relationships and drive continuous improvement in service delivery and contract management.
Operational Excellence & Program Management:
Develop and maintain detailed program plans using project management tools such as Asana; define milestones, allocate resources, track progress, and ensure timely delivery of key initiatives.
Manage departmental meeting rhythms including agenda setting, note-taking, action tracking, and leadership communications.
Drive space optimization across the portfolio, sustainability, wellness, and employee-centric workplace experience enhancements globally.
Data, Analytics & Reporting:
Leverage data analytics and insights in partnership with People Analytics and Real Estate teams to measure program effectiveness, track KPIs, identify trends, and inform strategic decisions.
Prepare concise executive reports, presentations, and board-level briefings communicating program status, risks, opportunities, and outcomes.
Change Management & Communication:
Design and implement comprehensive change management plans supporting adoption of workplace programs, technology platforms, and new ways of working.
Craft clear and compelling communication strategies tailored to diverse global audiences to promote engagement and foster cultural alignment.
Core Competencies
Strategic Thinking: Ability to connect vision to operational execution in a complex, global environment.
Program & Project Management: Expertise managing multiple concurrent programs with rigor and adaptability.
Stakeholder Management: Skilled at influencing, negotiating, and building trusted relationships across leadership and partner teams.
Data-Driven Decision Making: Strong analytical mindset using data to guide priorities and improve program impact.
Communication & Change Leadership: Exceptional written and verbal communications skills complemented by effective change management capabilities.
Customer-Centric Mindset: Dedication to enhancing employee experience and supporting organizational performance through workplace strategies.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.
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What We Do
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences— and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, co-working spaces, and Zendesk workspaces to make one team.
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