Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating that ambition by building products rooted in AI, automation, and intelligent customer experiences, because behind every interaction lies an opportunity to make a human connection.
We’re seeking a Sr. Workplace Events Specialist to join our San Francisco Workplace team. In this role you’ll design and deliver high-impact, inclusive employee events and connection programs that strengthen culture, drive engagement, and support Zendesk’s strategy of building human-centered experiences. The role is split approximately 75% events (event design & execution) and 25% workplace operations (administrative support and coordination). You will manage logistics locally in San Francisco and serve as a planning partner and point of contact for AMER and LATAM offices - supporting the Global Events Lead in creating the global events vision and guidance.
Job Title: Sr. Workplace Events Specialist
Location: San Francisco - onsite, 5 days/week
Reports to: Workplace Manager, San Francisco
On-site expectations: Full-time onsite presence; role may include some extended hours (evenings/weekends) for events and support as needed
Pay : $32.21 – $48.56 hourly
What you’ll be doing
- Lead end-to-end planning and execution of employee events and connection programs for the San Francisco office (approx. 75% of time).
- Own local event logistics for San Francisco: vendor coordination, space setup, signage, staffing, on-site execution, and safety/security compliance.
- Serve as the planning partner for AMER and LATAM offices - help develop event structure, guidance, templates, and best-practice playbooks; advise on regional execution while local logistics remain the responsibility of those offices.
- Support the Global Events Lead in shaping the global events vision, program frameworks, and scalable approaches that balance local flavor with global consistency.
- Manage the event lifecycle: calendar planning, registration, internal communications, pre-event briefs, post-event debriefs, and metrics-driven recommendations.
- Track event budgets and vendor invoices for SF events, maintain vendor relationships and procurement documentation, and assist with invoice reconciliation and budget stewardship.
- Provide general Workplace Team support (approx. 25%): cover front desk occasionally as needed, ticket queue/requests, and help maintain workplace master documents, floorplans, and internal communications related to building events, maintenance and safety.
What you bring to the role
- Minimum 4+ years’ professional experience in events planning, workplace events, facilities/office coordination, hospitality, or related fields - with direct experience running employee programs preferred.
- Demonstrated event execution and vendor management experience (RFPs, quotes, contracting, invoice reconciliation, and budget stewardship).
- Strong project-management skills and attention to detail - experience managing multiple simultaneous events and operational tasks.
- Excellent written and verbal communication skills; comfortable interacting with employees and leaders at all levels and producing clear internal event communications.
- Experience with Google Workspace, familiarity with Workplace platforms (e.g., Zendesk, Asana, Gable, etc.).
- Practical knowledge of workplace operations and building systems (e.g., S2 access control), and experience coordinating with landlords and facilities vendors.
- Positive, service-first attitude; able to problem-solve under pressure and adapt to changing priorities across our portfolio.
AI literacy
- Comfortable using AI tools and automation to improve event workflows, communications, and measurement. You understand how AI can support personalization, content generation, and operational efficiency and can adapt processes to leverage these capabilities responsibly.
Tools & systems
- Google Workspace
- Ticketing / workplace request system (Zendesk or equivalent)
- Building/Access systems (S2 or equivalent)
- Expense & procurement systems (Coupa, Brex)
Hours
- Mon–Fri 8:00am–5:00pm; may require overtime and occasional evenings/weekends to support events.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.
Skills Required
- Minimum 4+ years professional experience in events planning, workplace events, facilities/office coordination, hospitality, or related fields
- Demonstrated event execution and vendor management experience (RFPs, quotes, contracting, invoice reconciliation, budget stewardship)
- Strong project-management skills and ability to manage multiple simultaneous events and operational tasks
- Excellent written and verbal communication skills; comfortable interacting with employees and leaders at all levels
- Experience with Google Workspace and familiarity with workplace platforms (Zendesk, Asana, Gable, or equivalent)
- Practical knowledge of workplace operations and building systems (e.g., S2 access control) and experience coordinating with landlords and facilities vendors
- Experience with expense and procurement systems (Coupa, Brex) and ticketing/workplace request systems
- Comfortable using AI tools and automation to improve event workflows, communications, and measurement
- Full-time onsite presence in San Francisco; able to work extended hours, evenings, and weekends for events as needed
Zendesk Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Zendesk and has not been reviewed or approved by Zendesk.
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Fair & Transparent Compensation — The company states a commitment to publishing base pay ranges and advancing pay equity, helping employees gauge fairness. Public messaging on pay equity and transparency signals structured, consistent compensation practices.
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Leave & Time Off Breadth — Time away programs include flexible PTO, dedicated well‑being days, emergency time off, and pregnancy loss leave. Parental leave is described as generous, and travel support exists for reproductive care where access is restricted.
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Healthcare Strength — Benefits language highlights comprehensive medical, dental/vision, mental health access, and an employee assistance program. These offerings are positioned as part of holistic wellbeing support across regions.
Zendesk Insights
What We Do
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences— and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, co-working spaces, and Zendesk workspaces to make one team.
Why Work With Us
We know one desk doesn’t fit all. At Zendesk, we prioritize remote work because we believe great work happens anywhere. Digital first is more than where we work though. We give our employees flexibility and choice in both where and how they work while also trusting them to be a team player.
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