ServiceTitan's Finance Business Technology (Finance BT) team is looking for a Senior Workday Engineer to join our Bangalore office as a dedicated production support partner for our Revenue, Billing, and Collections stakeholders. This role sits at the intersection of finance operations and enterprise systems, serving as the front-line owner of day-to-day support. You will ensure billing runs cleanly, revenue recognition data is accurate and accessible, and finance teams can execute the monthly close with confidence.
You will work closely with the US-based Finance BT team and collaborate directly with Revenue Accounting, Billing Operations, and Collections on a daily basis. This is a high-impact role for someone who thrives in a fast-moving SaaS environment and takes pride in keeping the financial engine running.
What you'll doProduction Support: Serve as the first point of contact for system-related requests from Revenue, Billing, and Collections stakeholders; triage, prioritize, and resolve Jira tickets within SLA
Close Support: Partner with Revenue Accounting and Billing teams during month-end and quarter-end close cycles; troubleshoot Workday revenue recognition and billing exceptions, investigate installment discrepancies, and support timely period close activities
Report Requests: Build, maintain, and deliver ad hoc and recurring reports from Workday and related Finance systems to support billing operations, collections tracking, and revenue analysis
Incident Management: Document, track, and escalate system issues; partner with the US-based Finance BT team to drive resolution, root cause analysis, and preventive follow-up
Process Documentation: Create and maintain runbooks, SOPs, and user guides for recurring production support workflows
Stakeholder Communication: Communicate proactively with finance stakeholders on ticket status, expected resolution timelines, and system or process changes
3 to 5 years of experience in a finance systems, ERP support, or business technology analyst role
Hands-on experience with Workday Financials, specifically in Revenue Recognition, Billing, Customer Contracts, or related modules
Working knowledge of Workday security roles, business process framework, and domain-based security configuration
Experience triaging and managing support tickets in Jira, ServiceNow, or a comparable ITSM platform
Solid understanding of Order-to-Cash (O2C) business processes, including billing workflows, collections, and ASC 606 revenue recognition principles
Ability to independently investigate data discrepancies, trace transaction flows, and clearly communicate findings to both technical and non-technical audiences
Excellent written and verbal communication skills; comfortable engaging with US-based stakeholders asynchronously and in real-time video calls
Bachelor's degree in Accounting, Finance, Information Systems, Computer Science, or a related field
Familiarity with Salesforce or Salesforce Billing (awareness-level; not a primary system for this role)
Workday certification in Financial related modules
Exposure to revenue close automation, reconciliation tooling, or process improvement initiatives
Familiarity with SQL or analytics and BI tools such as Snowflake, Tableau, or similar
Prior experience supporting finance operations in a SaaS or high-growth technology company
Be Human With Us:
Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.
Use of AI Technology:
We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.
At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, sexual orientation, or any other characteristic protected by applicable laws.
Skills Required
- 3 to 5 years of experience in finance systems, ERP support, or business technology analyst role
- Hands-on experience with Workday Financials
- Experience triaging and managing support tickets in Jira or similar
- Bachelor's degree in Accounting, Finance, Information Systems, or related field
ServiceTitan Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ServiceTitan and has not been reviewed or approved by ServiceTitan.
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Healthcare Strength — Healthcare coverage is positioned as a major strength, with multiple plan features emphasizing broad medical, dental, and vision support plus telehealth-style access. Additional elements like HSA/FSA options and employer contributions reinforce perceived value beyond base pay.
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Parental & Family Support — Parental leave and family-forming support appear notably robust, with repeated references to paid leave and meaningful adoption/fertility assistance. The package is described as supportive across different family paths, though specifics can vary by plan and location.
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Fair & Transparent Compensation — Compensation is portrayed as generally competitive in several functions, particularly in engineering and experienced roles, contributing to an overall sense of being paid fairly. Equity and bonus components are also described as meaningful parts of total rewards for many roles.
ServiceTitan Insights
What We Do
ServiceTitan is the world’s leading and fastest-growing software technology platform for the trades, a trillion-dollar global industry. We help small business entrepreneurs run and grow their businesses and aim to democratize the power of technology. The trades industry approaches $800B in North America alone and was significantly underserved by traditional software industry leaders prior to ServiceTitan’s entrance to the market. Today, ServiceTitan powers the businesses of more than 5,000 customers, is backed by the world’s leading venture capitalists, and continues to target triple-digit growth annually. ServiceTitan unlocks for small business, the tools and support that big business has enjoyed for decades; helping everyday entrepreneurs run and grow their businesses so they can build better lives for themselves and their families.
Why Work With Us
Not only do we change the lives of our customers, but we strive to create an environment full of opportunities that will change the lives of our employees. We are committed to giving extraordinary talent, extraordinary opportunity, and we prioritize investing in Titans, through a suite of benefits, learning and growth opportunities, and more.
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