Senior Voice and Video Engineer

Senior Voice and Video Engineer

About the role

The landscape within the UC area changes rapidly, driven by technology and hybrid working. With the focus being on an excellent stakeholder experience, we use scripting, infrastructure as code, open source and cloud technologies combined with Enterprise UC products from vendors such as Cisco, Zoom and Microsoft to achieve this.

Voice and Video Platform Engineering is a small team of three engineers and is responsible for the design, engineering, project delivery, and ongoing operation/support of all voice and video conferencing and related systems within Man group.

This is a diverse and challenging role which will suit someone driven to experiment, learn and embrace new approaches. It requires strong problem solving, and critical thinking.

Work closely with members of the Messaging, wider Infrastructure and End User departments to design and engineer solutions, API access, and automation. Then productionise and deliver those solutions ensuring that they are highly available and scalable.

Take responsibility for running the production environment ensuring the highest level of availability, performance, and accountability.

About you

• An experienced engineer with a solid background in enterprise voice and video conferencing and all of the elements that these technologies touch

• Are very hands-on, always looking to experiment, learn, and explore new technology and new approaches to old problems.

• Understand the production systems need to be rock solid stable and managed accordingly

• Believe that repetitive tasks should be automated and have good scripting experience in Python, Powershell, Javascript

• Be experienced with DevOps and Git and understand automation tools like Ansible and Octopus

• You are never satisfied with solutions being “Good enough”, but understand that “done” is better than “perfect”.

• Experience presenting/visualising data clearly and concisely.

• Understanding and exposure to Voice technologies, including CUCM, Teams phone, Webex Cloud Calling and Voice recording. Historic understanding of Trader Voice.

• Understanding and experience of administration of Teams, Webex and Zoom platforms, meetings and meeting room appliances.

• Are able to analyse problems, spot opportunities for improvement, and design with appropriate solutions.

• Are looking for a broad role that encompasses everything from evaluating/testing new hardware and software, designing/implementing, and on-going support

What you will do

• Play a key role in designing and evolving the future state of the voice and video infrastructure, automation, and processes within Man group

• Get involved in every stage of voice and video projects from design to implementation to support and management. The team will engineer, own and run the full life cycle of any solution.

• Innovate and improve the user experience of the solutions we manage including CUCM, Cisco RoomOS meeting rooms, Webex, Teams and Zoom meetings

• Use a mixture of on-premises and cloud technologies to provide highly available and high performance UC systems

• Ensure that the platforms in Man are available 24x365 and deliver the required performance levels.

• Interface with high profile stakeholders such as Traders, Compliance, Senior Management and drive initiatives

• Troubleshooting problems and ensuring that the root-causes cause is understood & resolved.

• Maintain a consistently high level of service delivery for incidents, requests and changes.

Other beneficial experience

• Experience of IP Networks, with Cisco or Arista professional certification

• Experience of Design, Project delivery and Operational Support.

• Experience of MS Teams Admin Centre, Teams Phone, Direct Routing/Operator Connect, Local gateways

• Performance analysis and troubleshooting of voice systems, inc SIP troubleshooting

• Experience and an understanding of Windows, Linux, VMware

• Scripting in one or more of the following: Python, PowerShell, Javascript

• Experience with cloud technologies, Azure, OAuth, Certificates

• Development and interpretation of performance monitoring and metrics

Technologies used at Man Group include:

CUCM, SIP/CUBE, Cisco Room Devices, Webex, Teams, Zoom, Verint Financial Compliance (Voice and meeting recording), MS Azure, InfluxDB and Grafana, Python, PowerShell, and Git.

Our Culture, Values and Benefits at Man

Man Group is proud to provide the best working environment possible for all of its employees, and we are committed to equal opportunities. At Man Group we believe that a diverse workforce is a critical factor in the success of our business and this is embedded in our culture and values. There are a number of external and internal initiatives, partnerships and programmes that help us to attract and develop talent from diverse backgrounds and that encourage inclusion and diversity across our firm and the industry. Man Group is a Signatory of the Women in Finance Charter and the Race at Work Charter. Man Group is also a Disability Confident Committed employer; if you require help or information on reasonable adjustments as you apply for roles with us, please contact [email protected]. https://www.man.com/diversity

Man Group supports many charities, and global initiatives. We support professional training and development, and requests for flexible or part-time working. Employees are also offered two 'Mankind' days of paid leave per year as part of the Man Charitable Trust's community volunteering programme.

We offer comprehensive, firm-wide employee benefits including competitive holiday entitlements, pension/401k, life and long-term disability coverage, group sick pay, enhanced parental leave and long-service leave. Additional benefits are tailored to local markets and may include private medical coverage, discounted gym membership and wellbeing programmes.

Man Group is a Disability Confident Committed employer; if you require help or information on reasonable adjustments as you apply for roles with us, please contact [email protected].